Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 149 de 261 opiniones" "
10 - Excelente
149
Evaluación: 8 - Bueno. 75 de 261 opiniones" "
8 - Bueno
75
Evaluación: 6 - Aceptable. 19 de 261 opiniones" "
6 - Aceptable
19
Evaluación: 4 - Mediocre. 12 de 261 opiniones" "
4 - Mediocre
12
Evaluación: 2 - Terrible. 6 de 261 opiniones" "
2 - Terrible
6
8,8/10
Limpieza
9,2/10
Personal y atención
8,6/10
Servicios
8,6/10
Estado de la propiedad e instalaciones
8,6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Jacqueline
Viajó en grupo
30 mar. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
New place
Jacqueline
Se hospedó 4 noches en marzo de 2024
Respuesta de Stephanie el 30 mar. 2024
Thank you for the great review! We truly appreciate your business.
10/10 Excelente
russell
9 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ui
russell
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie el 9 feb. 2024
Thank you for the review. We hope to see you again.
10/10 Excelente
Sherry
4 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Sherry
Se hospedó 1 noche en febrero de 2024
Respuesta de Stephanie el 7 feb. 2024
Thank you for leaving us a great review! We hope to see you again soon!
6/10 Aceptable
haylee
23 ene. 2024
haylee
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie el 25 ene. 2024
Thank you for leaving us a review of your stay. We hope to see you again soon!
8/10 Bueno
Amy
11 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very clean & Friendly
Wonderfully comfortable! The employees were very friendly & check in was quick! Our tv control wouldn't work and someone came right away to help, although it still didn't work. They offered to switch us to another room which we declined because we were already in pajamas & tired. Breakfast was so-so. Overall, we would stay here again.
Amy
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie el 11 ene. 2024
Thank you for taking the time to leave us a review of your stay with us. We hope to see you again if you are ever back in our area.
10/10 Excelente
Robert
Viajó en grupo
8 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Robert
Se hospedó 1 noche en enero de 2024
Respuesta de Stephanie el 8 ene. 2024
Thank you for taking the time to leave us a review! We hope to see you again.
10/10 Excelente
Youssef
3 ene. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Youssef
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie el 8 ene. 2024
Thank you for taking the time to leave us a review! We hope to see you again.
10/10 Excelente
Jason
Viajó por negocios
29 dic. 2023
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Comfortable
Jason
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie el 29 dic. 2023
Thank you for the great review! We hope to see you again!
8/10 Bueno
Jenna
23 dic. 2023
Jenna
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie el 25 ene. 2024
Thank you for leaving us a review of your stay. We hope to see you again soon!
10/10 Excelente
Robin
19 dic. 2023
Robin
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie el 29 dic. 2023
Thank you for leaving us a review of your stay. We hope to see you again soon!
10/10 Excelente
Cali
17 dic. 2023
Cali
Se hospedó 1 noche en diciembre de 2023
Respuesta de Stephanie el 8 ene. 2024
Thank you for taking the time to leave us a review! We hope to see you again.
10/10 Excelente
Debra, Grand Rapids
Viajó con su pareja
15 dic. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Debra
Se hospedó 2 noches en diciembre de 2023
Respuesta de Stephanie el 15 dic. 2023
Thank you for the great review!! We hope to see you again soon!
10/10 Excelente
Carol
Viajó con su familia
6 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Emergency near hospital
Our son was in the Bay McLaren Hospital in critical condition..We stayed two times and both times were great. Breakfast was a plus as we were stressed and didn't know the restaurant businesses close by. Thank you Hotels.com
Carol
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stephanie el 6 dic. 2023
Thank you for leaving us a great review. We hope everything is going better for your family. We hope to see you again in the future, but for a happier occasion!
4/10 Mediocre
Susan
4 dic. 2023
Susan
Se hospedó 2 noches en diciembre de 2023
Respuesta de Management el 6 dic. 2023
Thank you for leaving us a review. I am not exactly sure what we missed but it looks like you were not very happy with your stay. I am sorry if we fell short of giving you a great stay. We hope to see you again if you are ever back in our area.
10/10 Excelente
Sue
29 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great spot to stay. Will stay again.
Sue
Se hospedó 2 noches en noviembre de 2023
Respuesta de Stephanie el 3 dic. 2023
Thank you for the great review! We hope to see you again!
6/10 Aceptable
Peyton
18 nov. 2023
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
The beds had hair in them
Peyton
Se hospedó 1 noche en noviembre de 2023
Respuesta de Stephanie el 22 nov. 2023
Thank you for leaving us a review. I am sorry that you had issues while you were with us. We hope you give us a chance to give you a great stay if you are ever in our area.
8/10 Bueno
Virginia
12 nov. 2023
Virginia
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management el 13 nov. 2023
Thank you for leaving us a review of your stay. We hope to see you again!
10/10 Excelente
Gail
7 nov. 2023
Gail
Se hospedó 1 noche en noviembre de 2023
Respuesta de Management el 9 nov. 2023
Thank you for the great review! We hope to see you again soon!
10/10 Excelente
Taylor
30 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I travel a lot for enjoyment and this is one of my favorite hotels! Had good breakfast options, clean, and quiet. Had shopping around it and food places. Not to far from Bay City State Park with a beautiful water view. Loves the hotel and customer service was top tier! Would and plan on staying again!
Taylor
Se hospedó 2 noches en octubre de 2023
Respuesta de Stephanie el 31 oct. 2023
Thank you for such a kind review! We appreciate your business and look forward to your next stay!
8/10 Bueno
patricia
Viajó con su familia
30 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet
patricia
Se hospedó 1 noche en octubre de 2023
Respuesta de Stephanie el 31 oct. 2023
Thank you for leaving us a review of your stay. We hope to see you again!
8/10 Bueno
Tracie
Viajó con su pareja, Viajó por negocios
28 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I am a travel agent and I was on my way to another destination so I decided to stop here for a overnighter to get some rest. It was ok. Wasn't the best. You could tell they was trying to upgrade and remodel things so that was a plus. The beds was comfy and they had the correct amount of pillows. The wifi was good too as I had to do some work before bed. There was a walmart right across the street which is good if you needed anything.
Tracie
Respuesta de Management el 29 oct. 2023
Thank you for taking the time to leave us a review of your stay. We hope to see you again if you are ever in our area.
8/10 Bueno
LAWRENCE
27 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
LAWRENCE
Se hospedó 1 noche en octubre de 2023
Respuesta de Management el 29 oct. 2023
Thank you for leaving us a review! We hope to see you soon!
8/10 Bueno
Cliente verificado
23 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overnight Stay
The room was clean and in pretty good shape, but the mattresses were completely worn out and uncomfortable.
Cliente verificado
Se hospedó 1 noche en octubre de 2023
Respuesta de Stephanie el 23 oct. 2023
Thank you for the great review! We hope to see you again!
2/10 Terrible
Randy
Viajó con su pareja
22 oct. 2023
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I had bugs in my bed and took videos. The staff member watched the video & did/said nothing after. Acted as if it wasn’t a problem.
Randy
Se hospedó 1 noche en octubre de 2023
Respuesta de Stephanie el 23 oct. 2023
Hello Randy, Thank you for leaving a review of your stay. The video that was shown to the Front Desk agent was of a stink bug that managed to get its way into your room. The video did not show "bugs" like you stated in your review. Unfortunately, just like at home, outside bugs manage to make their way inside. That is not something we give full refunds for. I was in my office, directly next to the desk when you were showing her the video. You did not ask to speak to a manager, and she did apologize for the bug making its way inside. We do apologize again that the Stink Bug made its way inside your room.
10/10 Excelente
Deanna
Viajó con su familia
22 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family fun weekend
Desk was very friendly and service was quick. Breakfast was hot and fresh.
Deanna
Se hospedó 2 noches en octubre de 2023
Respuesta de Stephanie el 23 oct. 2023
Thank you for the great review! We look forward to seeing you again!
10/10 Excelente
Leslie
Viajó con su familia
21 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly/helpful staff, very clean, convenient/safe location, pet friendly
Leslie
Se hospedó 1 noche en octubre de 2023
Respuesta de Stephanie el 22 oct. 2023
Thank you, Leslie, for an awesome review! We hope to see you again!
2/10 Terrible
Timothy
21 oct. 2023
No le gustó: Estado de la propiedad e instalaciones
Timothy
Se hospedó 1 noche en octubre de 2023
Respuesta de Stephanie el 22 oct. 2023
Hello Timothy, I am so very sorry that you had a terrible stay with us. I wish we knew exactly where we fell short as you did not mention anything while you were with us nor in your review. We hope to give you a great stay if you are ever back in our area.
10/10 Excelente
Chris
Viajó con su familia
2 oct. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Chris
Se hospedó 1 noche en septiembre de 2023
Respuesta de Management el 29 oct. 2023
Thank you for the great review! We hope to see you again soon!
10/10 Excelente
Nancy
Viajó con mascotas
2 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean, quiet, and the staff was very professional.
Nancy
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stephanie el 2 oct. 2023
Thank you for the great review! We hope to see you again soon!
10/10 Excelente
Cliente verificado
Viajó con su familia
25 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean pet-friendly convenience
Excellent stop for family with a pet. A couple maintenance notes left with desk but only minor.
Cliente verificado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stephanie el 25 sept. 2023
Thank you for the great review. We hope to see you again soon!
8/10 Bueno
Keitha
18 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Keitha
Se hospedó 2 noches en septiembre de 2023
Respuesta de Stephanie el 21 sept. 2023
Thank you leaving us a review of your stay with us! We hope to see you again very soon!
10/10 Excelente
John
Viajó en grupo
18 sept. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy access to our room
John
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stephanie el 18 sept. 2023
Thank you for taking the time to leave us a review! We are happy you enjoyed your stay with us. We hope to see you again!
10/10 Excelente
RaChel
17 sept. 2023
RaChel
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stephanie el 18 sept. 2023
Thank you for taking the time to leave us a review! We are happy enjoyed your stay with us. We hope to see you again!
8/10 Bueno
Douglas
13 sept. 2023
Douglas
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stephanie el 18 sept. 2023
Thank you for leaving us a review of your stay. We hope to see you again soon!
10/10 Excelente
Joseph
3 sept. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice Place, Good Price
An over night stay to connect with friends. Enjoyed the stay as the room was large, bed was comfortable, shower was great. Breakfast had a good variety and good quality.
Joseph
Se hospedó 1 noche en septiembre de 2023
Respuesta de Stephanie el 4 sept. 2023
Thank you for the great review! We are happy to hear that you enjoyed your stay with us. We hope to see you again if you are back in our area!
4/10 Mediocre
June
Viajó con su pareja
31 ago. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
First room smelled of cigarettes and musty. Second room given the bathroom door had to be forced shut. The door handle was nearly falling off due to forcefully pulling to get out of bathroom. Toilet was loose at the floor and move able. After a few hours away we came back to the door latch being left in the open position. Anyone could have went in our room. With cleaning services every 3 days, being asked to put dirty towels and trash outside the door is just nasty. The staff was courteous.
June
Se hospedó 6 noches en agosto de 2023
Respuesta de Stephanie el 2 sept. 2023
Hello June. I am so very sorry that you had issues during your stay with us. I know you had issues with your bathroom while you were here. As soon as we found out about the issue our maintenance engineer fixed them right away. While you were here, we had our carpets cleaned and they left your door open. I truly understand your concern regarding that situation. This is definitely not the impression we want to leave with our guests. As you can see from all our reviews posted on multiple social media sites, we really do try to give each guest a great stay. I hope you give us another chance to give you a great stay if you are ever back in our area.
10/10 Excelente
Eraitt
Viajó con su pareja, Viajó con su familia
29 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a pleasurable stay at this property. Very clean, very quiet even being across from the elevator. Staff was friendly & plenty of choice of shopping & eating around this location.
The only issue I would have is that there is only one elevator in this hotel & it is quite small & SLOW!
Eraitt
Respuesta de Stephanie el 2 sept. 2023
Thank you for the great review! I am happy to hear that you enjoyed your stay with us. We are also in the process of working with our elevator company to have the elevator replaced. We hope to see you again soon, if you are ever in our area!
2/10 Terrible
Cliente verificado
28 ago. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 1 noche en agosto de 2023
Respuesta de Stephanie el 29 ago. 2023
Thank you for leaving us a review of your stay. I wish we knew exactly why you were not happy with your stay or who you are so we could further assist. Hopefully you give us a chance to give you a perfect stay in the future.
8/10 Bueno
Cliente verificado
28 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Almost Outstanding
Facility was attractive and very clean. The drapes blockedthe air flow from the AC which made it difficut to get the room cool enough. We found the breakfast lacking, so we went somewhere else to eat,
Cliente verificado
Se hospedó 1 noche en agosto de 2023
Respuesta de Stephanie el 28 ago. 2023
Thank you so much for your review! We really do try our best to give our guests a great breakfast! We have a variety of meat options throughout the week as well as may different pastries, yogurts, breads, cereals, make your own waffles, fresh fruit and more. We will never be able to compare to a sit-down restaurant, but we come pretty close! We do hope to see you again if you are ever in our area!
10/10 Excelente
Eraitt
Viajó con su familia
27 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Altogether pleasant stay and very clean
Eraitt
Se hospedó 1 noche en agosto de 2023
Respuesta de Stephanie el 28 ago. 2023
Thanks for a great review! We hope to see you soon!
6/10 Aceptable
Veronica
Viajó en grupo
21 ago. 2023
No le gustó: Servicios
This is a pet-friendly establishment. Dogs barking at all hours. Entire lobby and elevators stink like chlorine. So much so that it stung our eyes.
Veronica
Se hospedó 2 noches en agosto de 2023
Respuesta de Stephanie el 21 ago. 2023
Thank you for taking the time to leave us a review of your stay. You are correct to say that we are a pet friendly location. I am not sure if you called the desk to report a barking dog or not, but we had not received any other complaints regarding noise. We try our best to handle noise complaints immediately. I am also sorry if the chlorine bothered your eyes. Our pool is located directly off the lobby and right across from the elevator. Our levels are checked daily, but I will have maintenance double check everything. We hope to see you again if you are ever in our area.
10/10 Excelente
Bobby
20 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location
Bobby
Se hospedó 1 noche en agosto de 2023
Respuesta de Stephanie el 21 ago. 2023
Thank you for the great review. We look forward to seeing you again!
8/10 Bueno
Harlan
Viajó por negocios
7 ago. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Ok
Harlan
Se hospedó 6 noches en julio de 2023
Respuesta de Stephanie el 7 ago. 2023
Thank you for leaving us a review. We hope to see you again soon.
4/10 Mediocre
john
Viajó con su familia
5 ago. 2023
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Very disappointed.
The room had a terrible oder. The room had not be updated. Old and smelled. I called on a refund . The manager only wants to refund 15.00. Monday I will be contacting corporate and Hotel.com.
john
Se hospedó 1 noche en agosto de 2023
Respuesta de Stephanie el 6 ago. 2023
Hello John, upon speaking to your wife when she called, (who did not actual stay with us) she originally stated that you told her the room had a slight smell and a few loose tiles. I asked if you had called down to let anyone know about the issue and she stated that you did not let anyone know when you got to the room OR when you checked out. Then we get a phone call, 2 days after you checked out, requesting a full refund is not something we could do. I did have an employee check the room as no one had stayed in it since you checked out and he did state that a few bathroom tiles had some missing grout which is why I agreed to the 15 credit but the room did not have any smell. It was not until after I emailed your wife back stating I would refund 15 were the issues "terrible and outdated". We try our best to give each guest a great stay and you can see that from our long list of wonderful reviews! When you do not give us an opportunity to address or remedy any issue it makes it very hard for us to issue any sort of refund especially days after you left.
10/10 Excelente
Janet
Viajó en grupo
5 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Janet
Se hospedó 3 noches en agosto de 2023
Respuesta de Stephanie el 6 ago. 2023
Thank you for the great review! We hope to see you again soon!
8/10 Bueno
Zanthres
Viajó con su familia
26 jul. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was friendly and checking in was quick. The interior and exterior of the hotel was nice.
The room was clean and the bed was really comfortable. The breakfast was also good.
Zanthres
Se hospedó 2 noches en julio de 2023
Respuesta de Stephanie el 27 jul. 2023
Thank you for the great review! We hope to see you again soon!
10/10 Excelente
Amit
Viajó con su familia
23 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Surprisingly pretty nicely dressed up place, friendly staff and good place to stay
Amit
Se hospedó 1 noche en julio de 2023
Respuesta de Stephanie el 24 jul. 2023
Thank you for leaving us a review. We are happy to hear you enjoyed your stay with us and we hope to see you again!
8/10 Bueno
Heather
23 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Heather
Se hospedó 1 noche en julio de 2023
Respuesta de Stephanie el 24 jul. 2023
Thank you for leaving us a review. We hope to see you again!
4/10 Mediocre
Amber
Viajó por negocios
18 jul. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Had somrone working in the hallway until 11:30pm banging on walls and vacuuming. Black hair on bed and all over the bathroom only good thing so far was friendly and kind front desk staff
Amber
Se hospedó 1 noche en julio de 2023
Respuesta de Stephanie el 22 jul. 2023
Hello Amber. I am so very sorry that you had issues during your stay with us. I am not sure who would have been vacuuming at 11:30pm because we do not have any staff working at that time besides the Front Desk employee and she was not vacuuming the hallways. I also do not see that you mentioned anything about hair all over the room to the front desk. We would have gladly moved you to a new room. We try our best to give every guest a memorable stay, so I am sorry that was not the case with you. We hope you give us a chance to give you a great stay.
10/10 Excelente
Margaret
17 jul. 2023
Margaret
Se hospedó 1 noche en julio de 2023
Respuesta de Stephanie el 6 ago. 2023
Thank you for the great review! We hope to see you again if you are ever back in our area!