At first upon arrival, the rep was not available and had a note posted on door to call, took ten minutes for him to come to the check in window, the key to the room did not work; he had to escort me to my room, in the room, no soap or toiletries, the wifi internet did not work, no vending machines, front desk rep didnt answer phone,l when i called him a few hours after check in. Very disaffisfied.