8/10 Bueno
Barry G.
8 oct. 2022
Le gustó: Limpieza
Nice holiday accommodation - Let down by property management
Holiday accommodation was clean, modern and well equipped, parking as detailed was a little tight even for one car but manageable. Location is right in the heart of Barnard Castle so everything is in easy reach.
Sadly the owners are let down by the property management company (not Vrbo) who after confirming the booking ask you to complete a ID verification check with thier partner superhog, who force you to either take out thier deposit waiver insurance or pay a deposit which they then take a fee for doing - I'm still awaiting the return of this deposit, apparently it takes 14 days (Really). Also the agent were not so subtle in reminding you of your departure time and additional charges that would be charged if you should be late leaving (I understand this but there are better and more friendly ways of communicating this)
Nice break away, nice property, nice location let down slightly by the property management and thier ID partner scam
Barry G.
Se hospedó 4 noches en septiembre de 2022