Fachada de la propiedad

Opiniones sobre SureStay Hotel by Best Western Bardstown General Nelson

2.5 out of 5
SureStay Hotel by Best Western Bardstown General Nelson
411 West Stephen Foster Ave, Bardstown, KY

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 354 de 807 opiniones" "
Evaluación: 8 - Bueno. 340 de 807 opiniones" "
Evaluación: 6 - Aceptable. 75 de 807 opiniones" "
Evaluación: 4 - Mediocre. 30 de 807 opiniones" "
Evaluación: 2 - Terrible. 8 de 807 opiniones" "

8,6/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jose Hernan

Viajó por negocios, Viajó en grupo
Good service
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 7 may. 2024
Hello Jose Hernan,We are pleased to hear that you had a positive experience with our service. We strive to provide top-notch hospitality to all our guests and are delighted that we met your expectations. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Relations Management el 21 may. 2024
Hi Robert! Excellent! A perfect score and a simple, positive comment like "Good" tells us you had a problem-free stay. We appreciate you taking the time to acknowledge our efforts. We strive to deliver a consistently positive experience for all our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back for another great stay in the future!

6/10 Aceptable

EDMOND

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
We were there for 3 nights, and only got maid service/ fresh towels 1 day.
Se hospedó 3 noches en mayo de 2024
Respuesta de Guest Relations Management el 14 may. 2024
Hi Edmond! We apologize that your recent stay with us only received a 3-star rating due to infrequent housekeeping service. We understand the importance of fresh towels and a clean room during a multi-night stay. It's unacceptable that housekeeping did not service your room daily as per our standards.We'll be thoroughly investigating this oversight to ensure it doesn't happen again. Our goal is to provide a consistently comfortable and clean environment for all our guests. Thank you for bringing this to our attention. We value your feedback and hope to improve your experience in the future.

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet, friendly customer service team
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager el 13 may. 2024
Hello Melissa,We are delighted to hear that you experienced a quiet atmosphere and friendly customer service during your stay with us. Our team strives to provide exceptional service to all our guests. Your feedback is truly appreciated, and we hope to welcome you back soon for another enjoyable stay.

10/10 Excelente

Shawn

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Comfortable and clean. Friendly staff.
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 7 may. 2024
Hello Shawn,We are delighted to hear that you found your stay comfortable and enjoyed our friendly staff. Your feedback is greatly appreciated! Thank you for choosing to stay with us, and we hope to welcome you back soon.

8/10 Bueno

William

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent breakfast both food and location. Outdoor sitting areas are nice feature.
Se hospedó 2 noches en abril de 2024
Respuesta de Guest Relations Management el 2 may. 2024
Hi William! Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed our breakfast offerings and the outdoor sitting areas during your stay.Providing a delicious breakfast and comfortable outdoor spaces for our guests to enjoy are important to us, and we're delighted that we could meet your expectations in these areas.We appreciate your positive comments and hope to have the opportunity to welcome you back for another enjoyable stay in the future!

8/10 Bueno

Adrian

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The staff here were very friendly and gave us recommendations for somewhere to eat and try bourbon in the town. There is free parking and breakfast included. Our only negative was that the fridge in our room was noisy during the night, luckily we had ear plugs!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Adrian,We're thrilled to hear you enjoyed the recommendations from our friendly staff and our complimentary parking and breakfast offerings. We appreciate your feedback regarding the noise from the fridge and apologize for any inconvenience caused. Your resourcefulness with earplugs is noted for a peaceful night's rest in the future.

10/10 Excelente

Callum

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great property for a stay in bardstown, easy walk to the center, plenty of parking, spacious room. Couldnt ask for better value for money and location.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 30 abr. 2024
Hello Callum,We greatly appreciate your positive feedback on our convenient location, parking facilities, and spacious rooms. Your satisfaction is important to us, and we are delighted you found value in your stay. Thank you for sharing your experience with us.

10/10 Excelente

Norman

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Manager el 28 abr. 2024
Hello Norman,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back again in the future.

10/10 Excelente

Teresa, Saranac

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, friendly, and close to the quaint downtown area. We love it!
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello Teresa,We are delighted to hear that you enjoyed your stay with us! It's wonderful to know that our clean accommodations, friendly service, and convenient location enhanced your visit. If you have any further feedback or questions, please don't hesitate to reach out to us directly.

10/10 Excelente

kimberly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Manager el 20 abr. 2024
Hello kimberly,We are delighted to hear that you had a fantastic stay with us! Our team is looking forward to welcoming you back soon for another wonderful experience.

10/10 Excelente

Carla

Viajó con su familia
Staff were nice and helpful. Rooms were very clean and inviting. Everything was close by
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 2 abr. 2024
Hello Carla,We are delighted to hear that you enjoyed the service provided by our staff and found the rooms to be clean and inviting. It's wonderful to know that the hotel's convenient location added to your overall experience. We appreciate your feedback and hope to welcome you back in the future.

8/10 Bueno

Brenda

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 27 mar. 2024
Hi Brenda! Thank you for your rating and brief comment! We're pleased to hear that you had a great experience at our place. If you have any specific feedback or suggestions for improvement, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!

10/10 Excelente

Christina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff. Nice room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 24 mar. 2024
Hello Christina,We are pleased to hear that you found our staff friendly and enjoyed your room during your stay with us. We aim to provide a comfortable and welcoming experience for all our guests. If there is anything else we can assist you with, please feel free to reach out to our management team directly.

10/10 Excelente

Larry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very ,Very clean !!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager el 19 mar. 2024
Hello Larry,We are delighted to hear that you found our hotel very clean! Ensuring a pristine environment for our guests is a top priority for us. Your positive feedback is truly appreciated and we hope to welcome you back again in the future.

8/10 Bueno

Sandra K.

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Breakfast was awesome, staff at kitchen site was so nice and pleasant. Food was fresh. Great value
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Relations Management el 13 mar. 2024
Hi Sandra! Thank you for your review and for choosing to stay with us. We're delighted to hear that you enjoyed our breakfast and found it to be awesome. It's fantastic to know that our kitchen staff were able to provide you with excellent service and that you found the food to be fresh. We will be sure to pass along your kind words to our kitchen team. Providing great value and exceptional service to our guests is our top priority, and we're thrilled that we could meet your expectations in this regard. Your positive feedback serves as encouragement for us to continue delivering outstanding experiences to all our guests. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We look forward to hosting you again soon!

8/10 Bueno

Robert L

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great care has been taken w/ details, particularly in the bathroom. I wish we hadn't left before breakfast was served.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Relations Management el 7 mar. 2024
Hi Robert! Thank you for choosing to stay with us and for sharing your feedback! We're delighted to hear that you appreciated the attention to detail, especially in the bathroom, during your recent stay. We're glad that our efforts to provide a comfortable and enjoyable experience for our guests were recognized. Your satisfaction is important to us, and we're pleased that our attention to detail enhanced your stay. We apologize for any inconvenience caused by missing breakfast service. Your feedback is valuable to us, and we'll take it into consideration as we review and improve our breakfast offerings for future guests. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Only problem was the road was busy other than that it was pretty good!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 24 feb. 2024
Hello Jennifer,We appreciate your feedback and are pleased to hear you enjoyed your stay overall. If you have any concerns about the road's busyness, we recommend reaching out to our management team for further assistance. Thank you for choosing to stay with us!

10/10 Excelente

Haley

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Girls Trip
We had two rooms and they were both very clean and comfortable. One of the days coffee was spilt on the bed and the staff was quick to help switch over new sheets and provided wonderful service. Lisa was also a great joy to see each morning at the complimentary breakfast. The SureStay is close to a lot of cute shops and walking distance to the Talbot Tavern and other restaurants.
Se hospedó 2 noches en febrero de 2024
Respuesta de Manager el 17 feb. 2024
Hello Haley,We are pleased to hear that you enjoyed the cleanliness and comfort of your rooms. We strive to provide prompt assistance with any issues that may arise. We appreciate your kind words about our staff members and convenient location near local attractions and dining options. We hope to welcome you back for another enjoyable stay.

10/10 Excelente

Billy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome Breakfast
Lisa did an outstanding performance with the breakfast each morning
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Relations Management el 6 feb. 2024
Hi Billy! Thank you for your outstanding feedback! We're thrilled to hear that you enjoyed our breakfast offerings during your stay. Lisa will be delighted to hear your kind words about her outstanding performance in ensuring a wonderful breakfast experience each morning. Your satisfaction is important to us, and we're grateful for your recognition of Lisa's efforts. We'll be sure to pass along your compliments to her as they serve as encouragement to continue delivering exceptional service. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure your stay is nothing short of exceptional.

8/10 Bueno

joe

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Manager el 10 ene. 2024
Hello joe, We appreciate your recent stay at our hotel. If there is anything specific you would like to share about your experience, please feel free to reach out to us directly. We are always looking for ways to improve our services. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

6/10 Aceptable

Kirt

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
Property is dated, breakfast is not conveniently located to the rooms. Beds could be updated. For a quick stay it was ok. Probably wont stay there again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Guest Relations Management el 1 ene. 2024
Hi Kirt! Thank you for sharing your feedback with us. We appreciate your comments about the dated property, the inconvenience of the breakfast location, and the suggestion for updated beds. We're sorry to hear that your stay was just okay and that you may not choose to stay with us again. Guest feedback is crucial to our continuous improvement, and we take your comments seriously. If there are any specific details you'd like to share or if there's anything else we can do to address your concerns, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excelente

Richard

Se hospedó 4 noches en diciembre de 2023
Respuesta de Manager el 20 ene. 2024
Hello Richard,We are delighted to hear that you had such a wonderful experience during your stay at our hotel. We truly appreciate your kind words and are thrilled to know that you had an excellent time. If you have any further comments or suggestions, we encourage you to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

10/10 Excelente

andrea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Guest Relations Management el 13 dic. 2023
Hi Andrea! Wow! A heartfelt thank you for your outstanding rating of 10 out of 10! We're absolutely delighted to hear that your experience at with us exceeded expectations. Your perfect score is truly appreciated and serves as a tremendous source of motivation for our team. If there were specific moments or features that stood out and contributed to your satisfaction, we would love to hear more about them. We can't wait to welcome you back for another exceptional stay.

8/10 Bueno

Jorie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was first worried because, though the name has "hotel" in it, it's clearly a motel - and I typically do not like motels. But this one was the exception. SUPER-clean and quiet; GREAT staff and breakfast. My ONLY "complaint" was that our mattress wasn't great. Other than that, we were very happy and would stay again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 26 nov. 2023
Hello Jorie,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you found our motel to be exceptionally clean and quiet. Our dedicated staff takes pride in providing excellent service, and we're glad to know that you enjoyed our breakfast offerings as well. We appreciate your feedback regarding the mattress, and we'll certainly take it into consideration for future improvements. We hope to welcome you back soon for another happy stay.

10/10 Excelente

Signe

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 16 nov. 2023
Hi Signe! Your perfect rating brightened our day! Thank you for your rating and we look forward to your next visit.

10/10 Excelente

William

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Relations Management el 1 dic. 2023
Hi William! Thank you so much for taking the time to rate your experience at our hotel. We appreciate your positive feedback, and we're thrilled to know that you had a great stay with us. If you have any specific comments or suggestions you'd like to share, please feel free to reach out. We value your input, and we look forward to welcoming you back in the future.

10/10 Excelente

Joan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations Management el 7 nov. 2023
Hi Joan! We're thrilled to see your perfect rating! It was a pleasure to have you as our guest. Your satisfaction is our priority, and we hope to welcome you back in the future.

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 1 nov. 2023
Hi Robert! Thank you for completing the survey regarding your recent stay at our property. We seek to give each guest a very comfortable and accommodating experience. We hope that everything turned out alright and we are looking forward to seeing you again!

8/10 Bueno

Don

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A nice hotel for a visit to Bardstown
A nice hotel for a visit to Bardstown. It is a short drive to most of downtown action and restaurants.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 31 oct. 2023
Hi Don! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We look forward to welcoming you back during your next stay in the area!

10/10 Excelente

Nancy

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Management el 27 oct. 2023
Hi Nancy! It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We look forward to serving you again in the future!

10/10 Excelente

kim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Looked very well taken care of
Se hospedó 2 noches en octubre de 2023
Respuesta de Guest Relations Specialist el 25 oct. 2023
Hello Kim, Thank you for your observation. We take great pride in maintaining our property, and we're pleased to hear that it appeared well taken care of. Your feedback is appreciated, and we hope to continue providing you with a positive experience in the future.

10/10 Excelente

Matthew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfectly Acceptable
Perfect place for a night in Bardstown. The room was recently updated and comfortable. The free breakfast was decentb enough and the staff was friendly. The only complaint is being on same side as the road it was noisey at night while sleeping.
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist el 25 oct. 2023
Thank you for your feedback. We're pleased to hear that you found our hotel to be a comfortable and updated place for your stay in Bardstown. We appreciate your comments about the free breakfast and our friendly staff. We're sorry to hear about the noise issue, and we'll look into ways to address this for a more peaceful night's rest. We hope to welcome you back for another visit soon.

10/10 Excelente

Eileen

Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Relations Specialist el 24 oct. 2023
Dear Eileen, Thank you for taking the time to rate your experience with us. We're thrilled to see your high rating and that you enjoyed your stay. Your satisfaction is our utmost reward, and we hope to have the pleasure of hosting you again in the future.

8/10 Bueno

Maryellen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was musty smelling. Breakfast was excellent.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 3 oct. 2023
Hello Maryellen ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Bueno

Bobbi

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 1 oct. 2023
Hello Bobbi,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Mostly good
Check-in was great. Front desk clerk was responsive in getting my neighbors to quiet their partying. AC and fridge were noisy all night. I appreciated how clean the room appeared to be, and bed was comfortable.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 29 sept. 2023
Thank you for your feedback. We're glad to hear that our front desk clerk was responsive to your concerns and that you found the room clean and the bed comfortable. We apologize for any noise disruptions caused by the AC and fridge. Your comments will help us improve, and we hope to provide an even better experience during your next stay.

6/10 Aceptable

josephine

Viajó en grupo
Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Relations Specialist el 25 sept. 2023
We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests’ expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excelente

Chad

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was really nice. Rooms are updated
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 19 sept. 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 Excelente

Noel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 19 sept. 2023
Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Bueno

William

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 6 oct. 2023
Dear William, We're delighted to hear that you had a positive experience! Your satisfaction is our utmost priority, and we're thrilled that your stay met your expectations. If there are any specific aspects of your visit that you found particularly enjoyable or any feedback you'd like to share, please feel free to let us know. We look forward to the opportunity to welcome you back for another wonderful stay in the future. Thank you for choosing SureStay Hotel by Best Western Bardstown General Nelson!

10/10 Excelente

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Relations Specialist el 15 sept. 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excelente

Larry

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 4 sept. 2023
Dear Larry, We're delighted to hear that everything was perfect during your stay! Your satisfaction means the world to us, and we look forward to providing you with another flawless experience in the future.

10/10 Excelente

HILDA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Relations Specialist el 23 ago. 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

8/10 Bueno

Kay

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is great, friendly, helpful. The pool is wonderful & clean. Terrific breakfast. Comfortable bed, tons of towels
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Relations Specialist el 14 ago. 2023
Dear Kay, We're thrilled to receive your positive feedback! It's wonderful to hear that you had such a great experience with our staff, enjoyed the pool, had a comfortable bed, and appreciated the breakfast and amenities. If you have any more compliments or if there's anything else you'd like to mention, feel free to share. We're here to ensure you have a fantastic stay!

8/10 Bueno

Roberta

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Relations Specialist el 31 jul. 2023
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

10/10 Excelente

Joseph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My room was spotless,and very comfortable.Also,the breakfast in the morning was very good as well.
Se hospedó 2 noches en julio de 2023
Respuesta de Manager el 30 jul. 2023
Hello Joseph,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast and comments about our room. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Bueno

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It’s an older building but don’t let that fool you the inside is completely renovated! We were there for the bourbon trail and it was a central location for several of them. Extremely clean and very tastefully updated. Having an issue with the billing but I’m sure that will be resolved.
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Relations Specialist el 21 jul. 2023
Thank you for your positive feedback! We're delighted to hear that you enjoyed our renovated facilities and the convenient location. Our team will work to resolve any billing issues promptly. We hope to welcome you back soon for another great stay!

10/10 Excelente

Doreen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay. Room was very clean. Close to the Dinner Train. Had a very pleasant stay.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 9 jul. 2023
Hello Doreen,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Bueno

ANTHONY

Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 30 jul. 2023
Hello ANTHONY,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.