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Opiniones sobre Le Palacete powered by Sonder

3 out of 5
Le Palacete powered by Sonder
Calle Legalitat 10, Barcelona

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 111 de 162 opiniones" "
Evaluación: 8 - Bueno. 36 de 162 opiniones" "
Evaluación: 6 - Aceptable. 5 de 162 opiniones" "
Evaluación: 4 - Mediocre. 5 de 162 opiniones" "
Evaluación: 2 - Terrible. 5 de 162 opiniones" "

9,4/10

Limpieza

9,6/10

Personal y atención

8,8/10

Servicios

9,4/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Adrian Marcelo

Se hospedó 2 noches en diciembre de 2023
Respuesta de Sonder Team el 16 dic. 2023
Muchas gracias por su comentario, Adrian. Nos alegra saber que disfrutó de su estancia con nosotros. Estaremos encantados de que vuelva a hospedarse con nosotros pronto.

8/10 Bueno

Arantza

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recepción fantasma
Es un poco raro,nunca hay nadie en recepción,parece un sitio fantasma,elservicio,es muy simpático y agradable cuando coincides,y al final te acostumbras y todo bien,por lo demás es un sitio muy agradable y tranquilo,y está en una zona de Barcelona poco masificada muy bien
Se hospedó 4 noches en diciembre de 2019
Respuesta de rep el 11 ene. 2020
Buenos días, Nos alegra que haya disfrutado de su estancia. atentamente

10/10 Excelente

Jorge, Lima

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy buen lugar, bonito, acogedor, muy buena relación calidad precio.
Se hospedó 2 noches en agosto de 2019
Respuesta de rep el 5 sept. 2019
gracias por sus comentarios

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
Lugar muy tranquilo, apacible y atendido por el dueño. Atento y pendiente de que la estadía sea agradable. Recomendado totalmente.
Se hospedó 8 noches en julio de 2019
Respuesta de rep el 27 jul. 2019
Gracias por sus comentarios. estamos muy contentos de que su estancia haya sido de su agrado atentamente

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2019
Respuesta de rep el 19 abr. 2019
Thank you for having stayed with us.

10/10 Excelente

indalo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Precioso Hotel boutique anti stress Ideal parejas
Antiguo Palacete transformado en hotel boutique de 9 habitacionesMuy bien situado en barrio de Gracia que es bastante facil de acceso en BCN .... Precioso patio interior donde puedes degustar el desayuno o un aperitivo y sobretodo tranquiiiilo y lejos de todo bullicio. Habitaciones amplias y bien decoradas con todos los detalles. Tal vez, y como sugerencia, un par de botellas de agua o unos benjamines de Cava como amenities no estaría mal. Muy buen Aire acondicionado....en estos días de maximo calor, llegar a la habitacion ( la 2) era como un oasis en el desierto. Trato muy amable y personalizado
Se hospedó 2 noches en agosto de 2018
Respuesta de rep el 18 ago. 2018
Muchas gracias por sus amables comentarios. Nos alegramos de que haya disfrutado de estancia. un cordial saludo

10/10 Excelente

oh, usa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Tranquiiidad
El Hotel es un antiguo Palacete totalmente renovado en El Barrio de Gracia. Está en una zona tranquila, es un oasis en medio de la Ciudad.
Se hospedó 1 noche en junio de 2018
Respuesta de rep el 7 jul. 2018
Gracias por sus amables comentarios

10/10 Excelente

Ashkan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excellent choice. Can’t be happier.
Se hospedó 2 noches en abril de 2024
Respuesta de Sonder Team el 7 abr. 2024
Ashkan, we're thrilled to hear that you had such a positive experience with us! Thank you for choosing Sonder, and we hope to have the pleasure of hosting you again in the future. Safe travels!

8/10 Bueno

Duygu

Viajó con su familia
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Wir waren zu dritt (2 Erwachsene 1 Kind) 4 Tage in der Unterkunft (Zimmer 9). Es hat alles problemlos funktioniert. Keine Schwierigkeiten bei check in /check out. Achtung es gibt keine Rezeption! Man muss sich online ein und auschecken. Kontakt kann man per Whats App erstellen (haben wir nicht gebraucht). Die Unterkunft war für 3 Personen perfekt. Kind hat bei uns im Bett geschlafen. Ich denke an der ausziehbaren Couch wird man keine Freude haben. Zimmer 9 ist etwas in die Jahre gekommen aber es war immer sehr sauber. Die Unterkunft ist an einer belebten Umgebung. Metrostation in der Nähe
Se hospedó 3 noches en marzo de 2024
Respuesta de Sonder Team el 7 abr. 2024
Duygu, thank you for your review! We're delighted to hear that your stay with us went smoothly and that you found the accommodation perfect for your needs. We appreciate your feedback regarding the lack of reception and the online check-in/out process. Your comments about the room's cleanliness are noted, and we'll continue to ensure high standards are maintained. We hope to welcome you back again soon!

2/10 Terrible

Florin

Viajó por negocios
No le gustó: Limpieza, comodidad de la habitación
Strongly recommend avoid at all cost!
The hotel its an improvisation , the toilet was still soiled from previous users. The walls made from cupboard as you could hear clearly any talk, toilet use, shower etc from next door. The room next door to the breakfast area, which gave the look of a hostel not hotel. Tried to sleep during the day, impossible as noises from adiacente rooms
Se hospedó 3 noches en enero de 2024
Respuesta de Sonder Team el 7 mar. 2024
Florin, we sincerely apologize for the subpar experience you encountered during your stay. It is distressing to hear about the cleanliness issues you faced with the toilet and the disturbances caused by noise from adjacent rooms. Your feedback is duly noted, and we will take immediate steps to address these concerns to ensure a more comfortable stay for our guests. We hope to host you again in the future and show you a better experience.

4/10 Mediocre

Michel

Viajó por negocios
No le gustó: Comodidad de la habitación
Poor
Very basic, multiple lights not working and the breakfast extremely poor. The most annoying thing is the check in process without any human intervention and being forced to register and upload your ID online. Never again
Se hospedó 1 noche en enero de 2024
Respuesta de Sonder Team el 7 mar. 2024
Dear Michel, We apologize for the inconvenience you experienced during your stay. It's disheartening to learn that the complimentary breakfast did not meet your expectations and that you encountered issues with multiple lights not working. Your feedback is invaluable, and we will address these concerns to enhance our guests' experiences. We hope you'll reconsider and give us another opportunity to exceed your expectations in the future.

2/10 Terrible

Karl

Se hospedó 1 noche en enero de 2024
Respuesta de Sonder Team el 25 ene. 2024
Thanks for your review, Karl. We're sorry to hear that your experience with us didn't exceed your expectations. We hope to have the opportunity to host you again and show you a better experience.

4/10 Mediocre

Polina

Se hospedó 7 noches en diciembre de 2023
Respuesta de Sonder Team el 14 ene. 2024
Polina, we’re saddened to hear that your experience wasn't up to your expectations. We hope to have the opportunity to host you again and show you a better experience.

8/10 Bueno

Juthinant

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I pre-booked Le Palacete for one night in anticipation of our visit to Barcelona for a day. I had no prior knowledge about the company Sonder, but I downloaded their app in order to complete the check-in process. You have to submit IDs for each guests that will be staying at the property so be prepared to have proper documents and take a selfie to upload to Sonder. After that just follow the instructions listed. Pro: Spacious, clean, and located in a secure building. Close to restaurants and attractions all within walking distance (close to Park Güell) Basic amenities provided and there's a water cooler in the lobby. Con: Prior damages to certain areas of our room e.g. cracked floor, loose and broken drawer handle; also had an issue when trying to return the key back inside the lockbox but luckily an employee came to take the key back for us (or you'd have to pay a fee for non-return). Overall it was a decent stay and I'm curious to check out other Sonder locations in my future trips.
Respuesta de Sonder Team el 14 ene. 2024
Hi Juthinant, your review is important to us. We're glad to hear that your check-in process with the Sonder app was smooth. We appreciate your feedback on the room conditions and the issue with the key return, and we'll address these to enhance future stays. We can’t wait to host you again soon.

8/10 Bueno

Alan

Viajó con su pareja
Le gustó: Limpieza, servicios
The property location is fabulous in the heart of Gracia. Restaurants & coffee options are plentiful (especially Don Teo! just down the block). The property is super secure which was comforting. However- there were two larger issues: 1) there was an obvious maintenance issue where a moveable wall was completely off its tracks, and had been that way for some time. I notified Sonder and they did have it promptly addressed (a 3 hour job). 2) the other issue is that the property is not at all soundproofed. Everything that happens in the neighboring room can be heard loud & clear.. 3) minor, but wall was banged up & carpet stained In general- property was nicely located and I do very much like Sonder’s business model. Will definitely consider their ‘soundproofed’ options for future travels.
Se hospedó 3 noches en diciembre de 2023
Respuesta de The Sonder Team el 24 dic. 2023
Hi Alan, your feedback is appreciated. We're delighted to know that you enjoyed our location. We apologize for the maintenance issue with the moveable wall, and we're glad we could promptly address it. We appreciate your comments about soundproofing and cosmetic concerns, and we'll use them to make improvements. We’re excited to have you travel with us again soon.

10/10 Excelente

Mary

Se hospedó 2 noches en noviembre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Mary, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

10/10 Excelente

Dana

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Dana, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

2/10 Terrible

Maurizio

Se hospedó 1 noche en noviembre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Maurizio, we appreciate your review despite not knowing why your experience was so bad. We would love to know where and how to improve based on your comments. Regards.

8/10 Bueno

Kristian

Se hospedó 6 noches en noviembre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Kristian, thank you for your feedback. We are glad that overall you had an amazing stay. We would love to know what went missing to reach a 10/10 next time. Regards!

8/10 Bueno

Michael

Se hospedó 5 noches en octubre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Michael, thank you so much for leaving a review of your recent stay. We are pleased that overall you had a great one. We would love to know what went missing to reach a 10/10 next time. Regards!

10/10 Excelente

Stephen

Se hospedó 4 noches en octubre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Stephen, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
It was a huge room with historical feel but nicely updated. courtyard and dining area was also nice. Convenient location but quiet from the street noise. Only thing was running out of toilet paper and tv remote run out of battery. We really enjoyed it. Thank you!
Se hospedó 3 noches en octubre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Hi guest, thank you for your lovely feedback. We are glad that you enjoyed the stay, the quiet location, and the amazing architecture! We are sorry for the small issues that you experienced, note that we have a specific cabinet where you can serve yourself any extra amenities needed. We look forward to hosting you soon.

10/10 Excelente

Diana

Se hospedó 7 noches en octubre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Diana, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

10/10 Excelente

Julia

Le gustó: Limpieza, comodidad de la habitación
Would visit again
Amazing place, friendly and accommodating staff. We enjoyed our stay and we would visit again.
Se hospedó 3 noches en octubre de 2023
Respuesta de The Sonder Team el 23 nov. 2023
Dear Julia, thank you for your review. We are glad that you had such an outstanding stay with us.We look forward to hosting you again soon!

4/10 Mediocre

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de la habitación
Technological Impediments
Online check-in introduced unnecessary difficulties. Lights (and electricity) did not work. I learned after I booked - paid for and confirmed - my stay that there was a mandatory online check in process. At that point, I was already in Spain. That process required confirming my phone number. I had left my primary phone in a repair store in the US - I could not confirm that phone number. I brought a cheap american phone to Spain for WiFi, but even after buying a pre-paid spanish SIM card, I could not text to confirm that number either (apparently spanish and american texts are on different bands). This was resolved by emailing the reservation email from a previous hotel wifi, but was sort of terrifying, and took a lot of time / worry. When I got to le palecete and used the keycafe check-in locker, I got a keyfob without a card. I tried emailing from the lobby wifi, and that did not get a response in the thirty minutes while i downloaded skype to call. They were very helpful on the phone in getting me another keycard, and I got into the apartment. Once I got into the apartment, none of the lights nor sockets worked. The breaker panel was open - so someone else had had this problem before, but flipping the switches did nothing. I was out of battery/power to call again, and just went to sleep. There were no checkout instructions. The room itself was beautiful, in a perfect location, walkable from everything.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Meagan

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great place. Location was quiet but central.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Elizabeth

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Chris

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 6 noches en mayo de 2023
Respuesta de The Sonder Team el 31 may. 2023
Hi Christ, thank you for your feedback. We're glad that you had a wonderful stay with us. We look forward to hosting you again soon.

8/10 Bueno

Kristian

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Fint sted. Gåafstand fra centrum og god rengøring
Se hospedó 3 noches en marzo de 2023
Respuesta de Sonder Barcelona Team el 7 abr. 2023
Hi Kristian, thank you for your review!It's great to hear your overall experience with us has been pleasant and that you found the location convenient. We look forward to hosting you again on your next travels!

8/10 Bueno

CLAUDIA

Se hospedó 2 noches en marzo de 2023
Respuesta de Sonder Barcelona Team el 11 mar. 2023
Hi Claudia, thank you so much for taking some time to give us your review!We are glad to hear you had a good stay overall, we would love to hear what can we do in order to make your stay a 10/10 experience, so please feel free to reach out to us with any further feedback you may have.

8/10 Bueno

David

Se hospedó 3 noches en febrero de 2023
Respuesta de Sonder el 5 mar. 2023
Thank you David for your review. Wed love to know what went missing to reach a 10/10 next time.

10/10 Excelente

Michael

Le gustó: Limpieza, comodidad de la habitación
Worth the stay
Very nice quiet room. Pretty property. Would be super to eat outside in the warmer months
Se hospedó 11 noches en enero de 2023
Respuesta de The Sonder Team el 17 ene. 2023
Hi Michael, thank you for your feedback. Youre more than welcome to come back in the summer to enjoy our beautiful courtyard. Hope you had a wonderful stay. See you soon

8/10 Bueno

Amanda

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The reservation system for Sonder was difficult to work with and takes real patience. Once you are at the property you are very pleased with how beautiful the bedroom and sitting room are for you. However our room lacked heat for 2 nights and we couldn't find any staff person on site for the first two nights. We enjoyed the ambiance of the neighborhood and the proximity of many restaurants. The Metro was not far and that too was a bonus.
Respuesta de The Sonder Team el 1 ene. 2023
Hi Amanda, thank you for your feedback. We take note of the online check-in and air conditioning to improve for future guests. Hope that overall you had a wonderful stay and that the room and location were suitable for you. Hope to see you soon.

10/10 Excelente

Jorge

8/10 Bueno

A

Se hospedó 3 noches en octubre de 2022

4/10 Mediocre

Jungseok

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en octubre de 2022

8/10 Bueno

Sylvie

Se hospedó 6 noches en octubre de 2022

10/10 Excelente

Rasmus

Se hospedó 2 noches en octubre de 2022

6/10 Aceptable

France

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Servicios
Sombre et étouffant Sous sol Douche non privée si partage entre amis
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Bernd

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
sehr angenehme Unterkunft mit guter Öffi-Anbindung (Linie L4 ist 5 min entfernt, Bus Linie 39 gleich ums Eck), einigen Lokalen in der Umgebung und trotzdem in ruhiger Lage.
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Roberto

Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

GABRIEL G

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Newsha

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Beautiful building, spacious room and good value. But our room smelled like methane/sewage sometimes, our coffeemaker didn’t work and I missed having staff on site. Sometimes they were responsive over Whatsapp if I was having an issue and sometimes they were not.
Se hospedó 4 noches en agosto de 2022
Respuesta de Sonder City Team el 16 oct. 2022
Hi Newsha, thanks for your feedback.We're sorry about the issues whit the coffee machine and the smell in the room, we'll try to fix it as soon as possible and hope that besides these issues the building and the room are suitable for you.We look forward to hosting you again in our hotels.

8/10 Bueno

Rene

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This was a beautiful property and we enjoyed ourselves here. However, it was somewhat nontraditional in some ways. There is no front desk staff. You receive an email with instructions and codes to enter the front door of the building. Then a key to your room is available to you via an electronic wall safe after you enter another code. We were lucky to run into cleaning staff who were very helpful in storing our luggage while the room was prepared in light of our early arrival. In hindsight, this was all explained in emails before the visit, I just hadn't paid close enough attention to the content. You'll need to complete the online information before you arrive to get these important codes. The room was beautiful but maybe a bit too modern. The sofa sleeper was under a transparent glass ceiling which lit up that area and no way to avoid the brightness. The shower area was open to everyone to see which made for some slightly uncomfortable turning of heads while one of us bathed. Overall beautiful hotel just come prepared with the codes and emails.
Se hospedó 2 noches en julio de 2022
Respuesta de Sonder el 3 ago. 2022
Dear Rene, Thank you for sharing your experience. We're glad to know that you liked our Sonder. We do our best to communicate this prior to arrival and are sorry if we were unclear. We hope you’ll consider staying with us again in any of our 35+ cities.

4/10 Mediocre

nina

Se hospedó 3 noches en julio de 2022

10/10 Excelente

Veronica

Se hospedó 3 noches en julio de 2022

10/10 Excelente

KATHLEEN

Se hospedó 1 noche en julio de 2022

2/10 Terrible

Cristiani

Se hospedó 5 noches en junio de 2022

8/10 Bueno

Brian

Se hospedó 4 noches en mayo de 2022

10/10 Excelente

karl

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
We loved this place. Central to great food and family culture. The staff was amazing! We would definitely stay here again.
Se hospedó 4 noches en mayo de 2022
Respuesta de Sonder el 29 jun. 2022
Hi Karl. Thank you for your opinion. We're happy to know that you loved our Sonder. We hope to see you again very soon.