Clean appt with comfortable beds and tiny kitchen. Walking distance to Park Guel. Further away from Sagrada and the Gothic Quarter, we used taxi to get there. The person who was assigned to check us in was very nice, he messaged us ahead of time and made the whole process easy.
Our main problem was communication with the driver and the Agency itself. The Agency offered transportation from the airport to the apartment for 75E. I decided to accept the offer thinking it’d be safe and convenient. It turned out to be a headache. We couldn’t locate the driver at the airport. He was supposed to hold the sign and the only person holding the sign was not our driver. We even walked to check on a van parked outside the airport. We had no way to communicate with the driver. Our checking-in person had no information about our ride. The Agency didn’t bother to respond. We ended up taking taxi which was accessible, safe, and cheap. At the end the Agency charged us 75 E for the ride we did not use.
The most upsetting part was the communication after I expressed disagreement with the charges. The responses from the Agency were rude and accusatory. I was blamed of not going to the correct location, turning off my phone ( totally unsubstantiated, how else would I communicate with the check-in person?), and wanting to get out of the airport as soon as possible.
I wouldn’t recommend staying at the apartment managed by this particular agency due to their communication and customer service.