To whom it may concern:
Thanks for taking the time to review our stay in Barcelona.
We were a group of four people that arrived in Barcelona on July 15th at around 9:30am. I spoke to the property manager about checking in early which he agreed on. We were able to drop off our bags at noon before we could eventually check in at 2pm. When we dropped off our luggage, we found the apartment to be super messy and extremely dirty most likely from the group that visited before us. We also found some things to be broken which I took pictures and videos of before we checked in to document the apartments condition. Like I said, we were told that someone would come by and prepare everything for us to check in at 2pm. When we came back a little after 2pm the apartment still hadn’t been cleaned. I gave Luis (the property manager) a call to check in on what the issue was. At that point, he seemed overwhelmed and came off as rude for the first time. It then took another 3 hours for someone to come over and get the place ready for us.
The following gives you an overview of all the things that didn't work when we moved into the apartment:
• Sun blinds on the roof top terrace did not work.
• Fan in the master bedroom did not work.
• Shattered glass window to the neighbor’s.
• Stains on couches and pillows.
• Leaking AC that caused the floor to be constantly wet.
• Bathroom door wouldn’t shut.
• Mold in some of the kitchen supplies like coffee machine etc.
• Not enough silverware for the four of us.
• Broken window handle in 2nd bedroom.
Also, the 4th bed advertised wasn't actually a bed, it rather was a mattress on a weird frame that in my opinion should not have been advertised as a 4th bed. Again, I took pictures of everything that I can send you if needed.
I have tried contacting Luis multiple times but he stopped responding at some point which was very unfortunate because we needed some kind of clarification.
One night, there was a power outage. I don’t know if it was just our apartment, the whole house, or the entire neighborhood, but it caused the smart key we were provided to not work. That night, we came home from dinner and drinks at a bar and weren’t able to enter the house. I called Luis once again and he finally picked up the phone. He told us that it’s a very bad timing for us to call since he had to get up early in the morning. He finally showed up over an hour after I called him with a set of keys. Out of all the keys he brought (I’d guess
