6/10
We stayed for 3 nights for a ski weekend. The first night we had no heat in the house. Called the emergency line several times and emailed to get it fixed. The management company responded up until 10pm and then stopped responding. Called the next morning to find out what time the maintenance would be coming by and the lady didn’t even know. Spoke with 3 different people and none of them were on the same page. Took them almost 24 hours to get the heat on in the house. They refunded us our money for that night, but was very disappointed in how the management did not prioritize the safety of their guests. It was 45 degrees F inside the house the first night. We got several inches of snow over the weekend. Even though our vehicles had 4-wheel drive, we had a hard time getting up the drive way. The snow plow didn’t come out at all during our trip. I got a call an hour after our checkout time saying they were there to plow.There were no check out procedures on VRBO or emailed to me. And none at the house. I had to email the company at 9pm the night before to find out what we needed to do to leave. The house was gorgeous, the maintenance people were nice. Literally the only negative things I have to say are about the management company and how they run their guest services.
Stephanie S.
Se hospedó 3 noches en enero de 2025