My husband and I took our children (ages 4 and 6) from Charleston, SC on a 3-day trip to Sugar Top resort and stayed in Grandfather Glory. Upon arrival, the parking and unloading of luggage was a bit backed up so it took a while, but once we got inside we never had another issue. The views from our condo were spectacular. Our kids spent so much time on the balcony playing and enjoying the snow. The condo overall was very clean, comfortable, functional, and spacious for a family of 4 with two bedrooms and two bathrooms. Randy was incredibly helpful and replied within minutes any time we had questions. The lovely people working the resort from front to back were outstanding. Ellen, the shuttle driver, was fantastic and really sweet to us and the kids. A young woman working the front desk one evening even helped source some cold medicine for me since it was not sold at the resort. Less than 5 minutes later, my husband was at the elevator when an older couple dropped something off their cart and it shattered on the ground. A gentleman who worked there was on it in less than a minute, kept reassuring them it wasn't a big deal, and got it cleaned up in no time. After everyone got on the elevator he stayed behind with a flashlight to look for all the tiny pieces of glass to ensure he got it all. It was impressive! Our kids loved swimming in the pool and warming up in the hot tub. We went tubing at Hawknest and had an absolute blast. We plan on making this an annual family trip!