2/10 Terrible
AMY F.
22 feb. 2026
No le gustó: Limpieza
We arrived to our rental which was very nice. Got everything unloaded out of 3 vehicles and settled in. Only to realize that the water did not work. My husband went out to the water meter to make sure the water was on. He came back inside and said a shovel was laying beside the meter, and it looked like a torch lighter had been used and melted part of the meter. Sure enough. THE PIPES WERE FROZEN! We contacted the host. He told us the pipes were probably frozen. Either we could move or stay there with no water. not happening! can’t flush the toilet, can’t take a shower, can’t cook ( which groceries had already been purchased) Problem was the only place they had available was 30 minutes away. . We loaded up everything and moved. Mind you we we had driven most of the day and had already purchased twilight passes to ski that night. However, having to travel 30 minutes one way and unload the vehicles again and drive back 30 minutes. We had to forfeit our night ski session. I get it accidents happen, and I was thankful for the host finding us another place. Although, it was definitely a downgrade. One thing that really perturbed me was the fact that we were sent a text saying our house had been cleaned and we could check in. When we arrived.There were a few dirty dishes in the sink.. Which only made sense that the cleaning crew knew the water didn’t work. How do you clean without water? They told me we would be compensated. I have been contacting the company for 3 weeks.
AMY F.
Se hospedó 2 noches en febrero de 2026