We arrived to a house that wasn't cleaned after the last renters. The owner attempted to have her cleaners come finish the job, but they never arrived. We waited until dark and with no other option but to stay at the house that night, we started cleaning the disgusting house. We had to wash all of the dirty linens, clean toilets, remove hair from showers, pickup trash, vacuum floors, wipe countertops, etc. We worked until 1 am so we could have clean sheets for the beds and clean towels to shower with (all during a snow storm). The owner tried her best to rectify the situation, but by 10 pm when another group of cleaners arrived with little to no cleaning products, there wasn't much left for them to do besides use more bleach in the bathrooms. They came back the following morning with a dirty mop and told us they weren't doing anymore cleaning.
We booked the property for a memorable winter vacation and envisioned nights around the fireplace and relaxing in the hot tub. The hot tub was never cleaned or drained and the sides were covered in junk. We definitely couldn't use it safely. The fireplace also never worked. It was out of propane and because of the storm, no one could come refill the tank while we were there.
Also, when we arrived the heat wasn't working. We had to replace the batteries in the thermostat. The trash from the previous renters was still piled in the garage.
Other than ALL that, the property is beautiful, the beds are comfy, it's well-stocked, and the owner had great communication and tried her best to help out. If the house was cleaned and had everything been working properly, it would have been a magical vacation. Unfortunately, it wasn't that.