2/10 Terrible
Mark
8 feb. 2026
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
We arrived at 4:26PM EST to find the 2.5 flights of stairs leading to the front door of the condo covered with 6 inches of snow and ice (photos are available if you care to see). We called the host, Carolina Stays (CS), to have someone come to remove the snow and ice so we could safely get down the stairs. CS called the owner and HOA and neither did anything. CS said it was the HOA's responsibility. After multiple phone calls to CS, they didn't help either. We were afraid to go down the steps with luggage. I am almost 70 years old and my wife is 74 years old. My wife fell down 3 steps at the bottom of the first 2 flights of stairs trying to get to the front door. I found a cultivating rake in a nearby shed and spent 3 hours removing the ice and snow myself! I fell down 6 steps while doing what a GUEST should never have to do! Local and national news reported that a major winter weather storm was going to hit more than a week before and during the storm. The HOA, CS, and owner ignored this information and could have prepared the steps BEFORE the storm hit with salt/brine/sand/anything to make the stairs safe. We are expecting to be refunded at least 2 nights stay minimum for doing the work that the HOA should have done before we arrived.
Mark
Se hospedó 4 noches en febrero de 2026
