Positives
View-spectacular
Location-quiet and away from neighbors
Cleanliness
Spa was clean and bleached
As stated one set of towels per person
Bathrooms nicely cleaned, bedrooms too.
Kitchen nicely cleaned
Comfort
Adequate space for 4 adults and two children and dog
Negatives
TV worked sporadically (picture good for 2 minutes, then would lose signal) called in after arrival (Saturday at 6:00 pm) and did not receive a response.
King bed mattress needs replacement
Queen mattress needs replacement, was so soft, sank in the middle and difficult to get out. Also, my daughter and her husband ended up on in the bunk beds. Mattresses should be replaced..
Top priority in a rental should be renters comfort.
Called in fridge handle loose on arrival day, did not receive a call back.
The afternoon sun from the western exposure is brutal in the evening. Though we saw a message to cleaners saying a window reflective film was applied in May. At least owner has been made aware and is trying to correct.
Our rental was Jul 15-22, air conditioning is advertised, basement remained cool, but main level and top floor were very uncomfortable. King bedroom had a ceiling fan, but Queen bedroom did not which made sleeping very uncomfortable.
Finally, we found an envelope in kitchen while cleaning up before leaving. It was for cleaning services to tip the cleaners. I've rented through VRBO, Home Away and others for a weekly rental over the years. We are charged a fee for cleaning in our contract why would we be left an envelope to provide a tip for a service performed once after leaving?