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Opiniones sobre Coast Inn Motel

3 out of 5
Coast Inn Motel
311 River Street, Ballina, NSW

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 235 de 545 opiniones" "
Evaluación: 8 - Bueno. 244 de 545 opiniones" "
Evaluación: 6 - Aceptable. 50 de 545 opiniones" "
Evaluación: 4 - Mediocre. 15 de 545 opiniones" "
Evaluación: 2 - Terrible. 1 de 545 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Kylie

Le gustó: Limpieza, personal y atención
The place had mildew on the curtains and the bathroom lock was broken.
Se hospedó 1 noche en abril de 2024
Respuesta de Nathan el 17 abr. 2024
Thanks for the review and feedback Kylie. We will address these issues asap. We are in the process of revamping all of our rooms so hopefully if you stay with us again, you will notice a big difference.

4/10 Mediocre

Paul, Brinsmead

Se hospedó 1 noche en abril de 2024
Respuesta de Nathan el 29 abr. 2024
Thanks Paul

10/10 Excelente

John

Le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Nathan el 1 abr. 2024
Thanks so much John!!

10/10 Excelente

Charlla

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Great managers. Early check in was allowed. Fantastic customer service . Spotless clean motel big room ,quite& close to amenities .
Se hospedó 1 noche en febrero de 2024
Respuesta de Nathan el 26 feb. 2024
Thanks for the excellent review Charlla and comments about our quiet, well located motel with spotlessly clean rooms and excellent staff. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

8/10 Bueno

Terri

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very well kept, everything needed for a comfortable stay.
Se hospedó 1 noche en enero de 2024
Respuesta de Nathan el 11 mar. 2024
Thanks for the great review Terri and comments about our very well kept and well appointed motel. We are glad that you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Bin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nathan el 18 ene. 2024
Thanks so much Bin!

8/10 Bueno

Troy

Nice and clean with a good location.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nathan el 24 dic. 2023
Thanks for the great review Troy and comments about our nice and clean motel and good location. We are glad that you enjoyed your stay with us and hope to see you again soon.

6/10 Aceptable

Joanne

Viajó con su pareja
Le gustó: Personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nathan el 21 dic. 2023
Thanks Joanne

8/10 Bueno

Anthony

Se hospedó 1 noche en diciembre de 2023
Respuesta de Nathan el 21 dic. 2023
Thanks Anthony

10/10 Excelente

Euphrasia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a very comfortable stay on the way up to the Sunshine Coast. Easy parking, heaps of space, clean, and comfy bed. Would be happy to stay again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jo el 20 dic. 2023
Thank you for your very kind review we are happy you enjoyed your stay with hope to see you again.

10/10 Excelente

Fred

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jo el 15 dic. 2023
Thankyou Fred for your very kind review we are very happy you enjoyed your stay with us.Regards management

8/10 Bueno

Linda, Mission

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very convenient, nicely laid out room. Has everything we want in a motel!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jo el 15 dic. 2023
Thank you Linda for your kind review we are glad you enjoyed your stay with us at Coast Inn Motel.Kind regards

6/10 Aceptable

Jason

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
T
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nathan el 22 nov. 2023
Thanks Jason

10/10 Excelente

Leanne

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Arrived late so no interaction with staff, every thing was left for us and great knowledge sent of the area, excellent work
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nathan el 12 nov. 2023
Thanks so much for the excellent review Leanne. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

10/10 Excelente

Kevin

Se hospedó 1 noche en noviembre de 2023
Respuesta de Nathan el 4 dic. 2023
Thanks Kevin

8/10 Bueno

Louise

Viajó con su pareja
Was clean & walking distance to different food outlets
Se hospedó 1 noche en noviembre de 2023
Respuesta de Nathan el 9 nov. 2023
Thanks for the nice review Louise and comments about our clean and well located motel. We are glad that you enjoyed your stay with us and hope to see you again sometime.

10/10 Excelente

Carolyne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean tisy, great over night sleeper for travellers
Se hospedó 1 noche en octubre de 2023
Respuesta de Nathan el 30 oct. 2023
Thanks so much for the excellent review Carolyne and comments about our clean and tidy motel. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

10/10 Excelente

Pavel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nathan el 18 oct. 2023
Thanks so much Pavel!!!

6/10 Aceptable

Helen

I liked they provided microwave toaster crockery cutlery. Its very old and dark in the room. Very noisy due to traffic. No where pleasant to sit outside. The internet was not availiable
Se hospedó 3 noches en octubre de 2023
Respuesta de Nathan el 14 oct. 2023
Thanks for the review and feedback Helen. We appreciate the comments about our well equipped rooms. We are sorry that found our motel to be noisy and dark. We are working on revamping our rooms asap so hopefully you will notice a difference if you visit us again.

6/10 Aceptable

Daryl

I was disappointed in the service, my only contact was by phone, also a guy that I asked for milk, who didn't show much interest. No room service for a 2 day stay.
Se hospedó 2 noches en octubre de 2023
Respuesta de Nathan el 10 oct. 2023
Thanks for the review and feedback Daryl. We always strive to have great service for our customers and are sorry that we did not meet your expectations this time. We service our rooms daily and may have somehow missed your room on this occasion. Our team is readily available for anything that you may need, so please just ask next time.

8/10 Bueno

susanne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean, old style motel room
Clean, old style motel room with cutlery, crockery, microwave, toaster, jug. At check in, need to ring up to get code to open key box to get key. When leaving, leave key in box. Onsite parking.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nathan el 6 oct. 2023
Thanks for the nice review Susanne and comments about our clean motel with good amenities. We are glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Bueno

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quite and comfortable for an overnight stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nathan el 5 oct. 2023
Thanks for the great review John and comments about our quiet and comfortable rooms. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Amber

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A great overnight motel. Clean with everything you need.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nathan el 4 oct. 2023
Thanks for the excellent review Amber and comments about our clean and well equipped motel. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

4/10 Mediocre

Lance

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
run down, furniture very uncomfortable, door to bathroom flapped in the breeze, wifi unreliable
Se hospedó 1 noche en octubre de 2023
Respuesta de Nathan el 4 oct. 2023
We are sorry that you did not enjoy your stay with us Lance. We are working on a refurb as we speak so hopefully if you visit again, you will notice a big difference.

8/10 Bueno

Dora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nil.
Se hospedó 1 noche en octubre de 2023
Respuesta de Nathan el 2 oct. 2023
Thanks for the review Dora, we are glad that you enjoyed your stay with us.

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Well laid out, and clean.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nathan el 27 sept. 2023
Thanks for the nice review Paul. We are glad that you found our motel clean and well laid out and enjoyed your stay with us. We hope to see you again sometime soon.

4/10 Mediocre

Kristy

Viajó con su familia
No le gustó: Servicios
There was no staff to help us check in at 2pm and no check in instructions sent to us, the rooms were extremely out dated and the lounge was so grubby. For the price we paid it was not what we were expecting!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nathan el 27 sept. 2023
Thanks for the feedback Kristy. Our staff are readily available to help with check in and any other issues or problems our guests may have. We are sorry that we did not meet your expectations and we will work on improving for future guests.

10/10 Excelente

Ronald

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nathan el 18 sept. 2023
Thanks so much Ronald!!

4/10 Mediocre

Maria

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Front desk was not 24hrs. If you want to be kept up all night with drug deals and 8 guest coming and going all night next door and midnight ?stolen bike shady dealings. Bathroom/toilet door did not close. Dining table was broken. Upside it was clean, had undercover parking and was walking distace into Ballina.
Se hospedó 1 noche en agosto de 2023
Respuesta de Nathan el 17 ago. 2023
Thanks for the feedback Maria. We do not advertise anywhere that our front desk is open 24 hours a day and we doubt that any motels in Ballina offer this service. We do offer 24 hour check in so if guests are arriving late, they can use our key safe and let themselves in.We have looked into your comments and appreciate the comments about our cleanliness, parking and location. The bathroom door works fine, the table certainly isn't broken and the people you are referring to who were hanging around on bikes were not staying at our motel, simply making nuisances of themselves. They knew nobody staying there and were asked to move on and police were called to make sure this happened which was all we were able to do. We are sorry we did not meet your expectations and hope that you can find somewhere more suitable next time.

4/10 Mediocre

Greg

Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The place is outdated and need to be updated.
Se hospedó 1 noche en agosto de 2023
Respuesta de Nathan el 11 ago. 2023
Thanks Greg, sorry we did not meet your expectations and can assure you that we are in the process of refurbishing our motel.

8/10 Bueno

Ian

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Nathan el 10 ago. 2023
Thanks Ian

8/10 Bueno

carlos fabián

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Nathan el 6 ago. 2023
Thanks Carlos!

8/10 Bueno

Isabel

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en agosto de 2023
Respuesta de Nathan el 6 ago. 2023
Thanks Isabel!

6/10 Aceptable

Ethar

Viajó con su familia
Le gustó: Personal y atención
Needs Renovation
Well located.. easy to find, but needs major renovation. The toilet door got didlocated several times during the night. It wasn’t the best experience to be honest.
Se hospedó 1 noche en julio de 2023
Respuesta de Nathan el 4 ago. 2023
Thanks for the review and feedback Ethar. We are constantly updating our motel and will continue to renovate to keep our guests happy.

8/10 Bueno

Garry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to all amenities
Se hospedó 1 noche en julio de 2023
Respuesta de Nathan el 28 jul. 2023
Thanks for the review Garry. We are glad that you enjoyed your stay with us and hope to see you again soon.

8/10 Bueno

Bill

Le gustó: Limpieza, estado de la propiedad e instalaciones
For the level of accommodation it was quite comfortable and noticeably clean.
Se hospedó 1 noche en julio de 2023
Respuesta de Nathan el 27 jul. 2023
Thanks for the great review Bill and comments about our clean and comfortable motel. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Gail

Se hospedó 1 noche en julio de 2023
Respuesta de Nathan el 19 jul. 2023
Thanks so much Gail!!!!

10/10 Excelente

Julian

Se hospedó 2 noches en julio de 2023
Respuesta de Nathan el 6 ago. 2023
Thanks Julian!

6/10 Aceptable

Jeff

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property was ok Do not take room 5 right next to the under cover car park. It is extremely noisy at night when people arriving People arrived 11 and made a huge noise. Woke us up. Terrible
Se hospedó 1 noche en julio de 2023
Respuesta de Nathan el 11 jul. 2023
Thanks for the review Jeff and feedback about our motel. Sorry that you didn't have a great sleep and that others woke you up.

10/10 Excelente

Brad

Se hospedó 1 noche en julio de 2023
Respuesta de Nathan el 8 jul. 2023
Thanks so much Brad!!! We are thrilled that you enjoyed your stay with us so much and hope to see you again sometime.

4/10 Mediocre

Anthony

No le gustó: Personal y atención, estado de la propiedad e instalaciones
The only positive was that the room was clean. Otherwise, there was no service with the Reception closed, windows were insecure, maintenance is lacking. There is quite a lot of traffic noise from the street. Overall, low value.
Se hospedó 1 noche en junio de 2023
Respuesta de Nathan el 4 jul. 2023
Thanks for the feedback Anthony and positive comments about our cleanliness. As we discussed with you, we have had an unexpected loss of our managers and are doing our best to keep our business operational with minimal staff. Our team is readily available for any issues or needs, even if they are currently not on site. Our windows all have security screens on them so we have no idea how you think they are insecure. Sorry that we did not meet your expectations and we hope that you find something more suited to your needs next time.

10/10 Excelente

Gordon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice clean and friendly
Se hospedó 1 noche en junio de 2023
Respuesta de Nathan el 28 jun. 2023
Thanks so much for the excellent review Gordon and comments about our nice clean rooms and friendly staff. We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

4/10 Mediocre

Les

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Property overpriced for what is provided. Carpet in our room was badly stained, which is a very bad start to a stay.
Se hospedó 1 noche en junio de 2023
Respuesta de Nathan el 22 jun. 2023
We apologise for not meeting your standards Les as that is what we aim to do for all of our guests. Ballina is such a great place and the prices reflect that. We are one of the cheapest motels in town and we pride ourselves on our cleanliness and service. Hopefully you will find something more suited to your needs next time.

8/10 Bueno

Darren

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en junio de 2023
Respuesta de Nathan el 16 jun. 2023
Thanks for the review Darren. We are glad that you enjoyed your stay with us and hope to see you again soon.

10/10 Excelente

Joanne

Se hospedó 1 noche en mayo de 2023
Respuesta de Nathan el 30 may. 2023
Thanks so much Joanne! We are thrilled that you enjoyed your stay with us so much and hope to see you again soon.

4/10 Mediocre

tina

No le gustó: Limpieza
The room had a very strong smell of bleach for the two days I was there. I couldn’t leave the windows (small) opened as I was on my own on ground floor. The water in the kettle looked like it’s been in there forever causing a brown ring on inside of the kettle. Upon further inspection it had some sort of grit in the water. The hot water tap in basin needs to be replaced the chrome has pealed off it looks ancient. The cleanliness of the commonly used equipment is poor as I discovered when I sanitised (wiped) it all (eg. tv remote, corner part of outside microwave had a brown mark that came off when I wiped it). The bathroom is outdated but will say that the shower is the best ever. The room is expensive for what it is so dark and gloomy. What you see in the photos is not what you get.
Se hospedó 2 noches en mayo de 2023
Respuesta de Nathan el 28 may. 2023
Thanks for the review and feedback Tina. Unfortunately most of your comments just don't add up. As far as being on your own and not being able to open the windows, well all of our windows have a security screen which makes our rooms as safe as any place to fully keep the windows open at any stage and over night. We empty our water jugs out after every stay and our rooms are very clean. Our tariff is relative and is one of the cheapest rooms available in Ballina. We are sorry that we did not meet your expectations, however we do feel that your opinion is different to most who stay with us.

6/10 Aceptable

FRANK

Viajó con su pareja
Le gustó: Limpieza
ROOM WAS CLEAN AND TIDY. BUT WOULD BENEFIT WITH AN UP-DATE PARTICULARLY IN THE BATHROOM. LIMITED FURNATURE.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nathan el 23 may. 2023
Thanks for the review and feedback Frank. We are glad that you found our rooms to be clean and tidy. We are in the process of updating our rooms so hopefully you will see a difference next time.

10/10 Excelente

John

Viajó con su pareja, Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Had a great weekend.
Se hospedó 1 noche en mayo de 2023
Respuesta de Nathan el 22 may. 2023
Thanks so much John, we are thrilled that you enjoyed you stay with us so much.

8/10 Bueno

Sounthone

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Short stay at Ballina, NSW
The town is quiet and peaceful with limited options for good food except for the RSL. Some small restaurants along the seaside at River St are not good value for money. It’s a good place to stop over for a short time
Se hospedó 1 noche en mayo de 2023
Respuesta de Nathan el 15 may. 2023
Thanks for the nice review Sounthorne, we are glad that you enjoyed your stay with us.

4/10 Mediocre

William

Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Needs certain things renewed. Wifi not working in the room we had. Very drab rooms. Extremely noisy. Would not go there again.
Se hospedó 2 noches en abril de 2023
Respuesta de Nathan el 2 may. 2023
We are sorry that you did not enjoy your stay with us William. You did book our Economy Room which is our cheapest room and close to the main road. We are working to continually update our rooms for our guests to enjoy as this is our aim for all.