8/10
For the most part, we were pleased with the property. The exception was the basement room and setup. We were without control over air conditioning for 4 days of the week due to the AC Unit missing remotes. Adding to the discomfort of the room was the musty, humid conditions requiring a constantly running dehumidifier. I felt bad for our guests assigned to that room, as the standard of their room was not on par with everyone else in the house. For the first four days, I repeatedly had to engage with the property manager and work-folks on hand to fix the broken door handle, golf cart charging issues, air conditioning out on the second floor, ongoing air conditioning issues on bottom floor and no towels for guest bedroom (which took three days to get). We understand that issues arise and worked hard to be patient. In general, we were pleased with our stay. With the price of this VRBO, our expectation was to have had fewer issues, quicker resolution and not to have to beg for air conditioning control on bottom floor regardless of problems that have previously existed with misplacement of the related remotes.
Jennifer E.
Se hospedó 7 noches en agosto de 2024