The communication from the owner is 5 star. The location is 5 star. The property itself was disappointing. I did not realise the downstairs bedrooms are only accessible externally to the house. 2 of my kids slept downstairs and were quite nervous to be down there, away from us.
Cleanliness is questionable. I had to wash everything before cooking/eating. The downstairs toilet was filthy. A cleaning fee is ridiculous given the state of the property. There was a damp and musty smell which was attempted to be disguised by reed diffusers which were awful - we had to move them outside for the night.
I paid extra for linen. We were given a towel each (awful towels - clean and soft but did not dry well). We had 2 single fitted sheets with 2 duvet covers and 2 pillowcases. No topsheets.
Upstairs we were given 2 fitted sheets for a double and queen. No top sheet, no duvet covers and no pillowcases. We used a towel over one pillow and I managed to find 2 pillow protectors to use on the master bed. We had no choice but to use the duvets on the two upstairs beds. Unsure whether they were clean but it left me feeling yuck. I felt the need to shower and scrub myself in the morning.
The photos in the listing make the property look modern and reasonably new. I think the photos are a creative use of reality.
At the price paid for one night, I expected better and our experience with less expensive properties has been 100 times better.
I hate leaving a negative review.