We have stayed at the BC Lodge many times before and I have to say this was the most disappointing stay of all as far as the lodge goes. To no fault of Oliver's, the lodge does treat you differently being a VRBO rental vs a hotel guest. For example, they would not lend me a can opener, they "could not" communicate with me about the room, and they brought all hotel guests luggage up to their rooms before they would help with ours. In fact, we waited over 1.5 hours for our luggage and finally went down and got it ourselves, with a minor apology from the front desk. Furthermore, there were no disinfecting supplies in the gym to wipe down equipment, which is surprising in this time of Covid. They did not enforce gym users to wear their masks and it all felt really risky. As far as the room goes, it was nicely stocked with very basic supplies for 4 (plates, cups, flatware), a mini Keurig coffee maker with 6 pods, mini-fridge/ freezer, and an older microwave but it worked. Shampoo and body wash provided but no lotion (a necessity for the dry climate). The walls are extremely thin so we could clearly hear all conversations of people walking by in the hall and the specifics of the conference call from the guest next door, along with her crying baby at late at night and early (3:30am, 6:30am). The temperature is weird because the main room with the sleeper sofa is really hot (with no windows for cooling) and the room with the King bed is significantly cooler. One thermostat for both rooms so it was hard to accommodate both rooms for temperature and my son on the sleeper sofa was uncomfortably hot all night. The sleeper sofa may be good for very little kids, but our 16 year old son was miserable on it. Thin mattress that you could feel the support bar. He ended up trying to sleep with his head at the foot of the bed and that seemed a bit more comfortable. The sofa sheets were both stained and torn in places & the mini-blinds leaked a ton of light from the hall. Communication with Oliver was ok, there were two emails I sent the day of check-in that he never responded to. We were trying to check in a bit early and the hotel could not work with us on that- all communication had to go through Oliver so that was a bit frustrating. Overall, we will not likely stay at the lodge again in any room as it doesn't accommodate our needs and the noise and heat were too much of an issue. I will say the service and food at the onsite restaurant were both very good.