Overall, the condo is very well up kept & modern, location is great, the unit is spacious, the kitchen is fully stocked, all rooms had balconies! Karsang was very responsive to all questions & easy to work with. He was gracious to allow early check-in & late check-out. There were a few issues that we ran into sadly.
We never received the actual condo unit # or directions before our check-in. One of the people in our group was arriving separately several hours earlier. He spent 45 min trying to find out which unit was ours. I searched the listing details & went through all my messages from Karsang. I also called but didn't reach him so I wrote him a message on VRBO to please call our friend & let him know how to find the unit since we were about to board our plane. Our friend also went on the VRBO listing, created his own profile and wrote a message to Karsang for help. Our friend was finally able to get ahold of Karsang who gave him the info. Karsang also sent us the condo unit # & directions at 7pm which was quite a bit past the check-in time unfortunately and would have been much more helpful to have in advance of the arrival date to avoid all of the issues we experienced.
Another issue we ran into was the TV in one of the bedrooms only had Netflix loaded which did not work & kept showing error messages. We googled the errors & tried to fix issue. We also messaged Karsang for help. He wasn't sure how to resolve & sent us same info we had already found online - no fix was provided unfortunately. Both TVs only had Netflix & there was no way to view local channels to find out the weather or watch the local news unfortunately which was a bummer.
We were staying here for a wedding and the day of the actual wedding it started raining hard in Avon. We messaged Karsang to see if there were umbrellas in the unit since we couldn't locate any. Unfortunately, he advised umbrellas weren't available. This became super stressful since I had full hair & makeup & was in a fancy dress - I had a very hard time staying dry. As a strong recommendation, since most people have difficulties packing umbrellas in their luggage as they take up a lot of room, it would be a very good idea to provide umbrellas in the unit. In prior condos we have stayed in around the country, most rental properties provide this.
One other issue was that we couldn't find any extra pillows in the & had a difficult time sleeping on the very small pillows provided - difficulties sleeping.