4/10 Mediocre
Guido M.
16 jun. 2025
Le gustó: Limpieza
We recently stayed at this property and wanted to share some important feedback.First and most concerning: the bunk bed ladder in our son’s room had several loose nails. This is a serious safety issue—especially for a child’s sleeping area. Honestly, it’s hard to understand why nails were used instead of screws in such a critical fixture.Second, the dishwasher was completely nonfunctional during our stay. There was no water entering the unit, and it’s clear this wasn’t a new issue. It simply wasn’t working when we arrived, which was both inconvenient and disappointing.Additionally, the Wi-Fi was extremely unreliable, making it difficult to stay connected even briefly.While we appreciated Vacasa’s quick responses to our messages, unfortunately no actual action was taken to resolve the dishwasher issue. As a consequence I asked for a partial refund—and again, there was no follow-up.We booked this stay with the expectation of a safe and functional space for our family, but the lack of maintenance and meaningful support made it a frustrating experience. We hope this feedback helps improve future guest experiences, but as it stands, we were deeply disappointed.Sincerely,Guido
Guido M.
Se hospedó 7 noches en junio de 2025