Such a gorgeous home. Upon our arrival around 5:20 pm (an hour after check in is allowed) we arrived to the front door open & a woman walks out with a mop & asked “can I help you?” I informed her that we were checking in, she then says: “oh is it 4pm already?” I informed her of the time. She asked us to ride around for about 10mins & come back, so we did. Once we returned & were inside, we noticed the cleaning lady & her two daughters were parked across the street outside of their vehicles watching us unload. We should have known then, that something was terribly wrong. Once upstairs we immediately noticed how filthy the house was, I asked my husband to inform the cleaners to come back so that we could address it.
1. The couches & beds were FULL of dog hair, it was rather disgusting, we were shocked! The woman came in the master bedroom & I showed her hair everywhere, she said: “oh I don’t think she washed the sheets.” She removed the comforter only & came back with another one & made the bed & vacuumed the floor. After she left we pulled the comforter back & realized the sheets were filthy as well, we were mortified!
2. There was human hair in the kitchen refrigerator & also in the master shower, we took photos of everything. One of the hang towels even had stains on it. There was so much dog hair on the living room couch & pillows that we realized we could not get rid of it all & just ended up flipping the pillows on their opposite sides.
3. The cleaning ladies used dirty towels to wipe down surfaces because the dog hair was left on the stove tops as well, (again we have photos).
4. Upon arrival, the woman & her daughters were NOT wearing face mask & did not have mask with them. Texas is currently being hit hard with a 2nd wave of Covid-19 & these ladies were in the home, half cleaning it without mask.
Thankfully we brought Lysol, sanitizer, & Lysol wipes & sanitized the place as best as we could, but we were up until 11pm re-washing all of the bed sheets & towels & disinfecting the place. If it weren’t a four hour drive, we would have just canceled the entire stay.
We tried contacting the property manager the 1st night with no success. If you’re okay with dog hair & having to do your own cleaning & sanitizing this place, go ahead and book it. Otherwise, it’s a really beautiful home inside, great view on the balcony & the kitchen is stocked impressively. In the end, we were refunded for the cleaning fee only.