Una piscina techada, una piscina al aire libre

Opiniones sobre Austin Southpark Hotel

3.5 out of 5
Austin Southpark Hotel
4140 Governors Row, Austin, TX

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 465 de 1003 opiniones" "
Evaluación: 8 - Bueno. 227 de 1003 opiniones" "
Evaluación: 6 - Aceptable. 127 de 1003 opiniones" "
Evaluación: 4 - Mediocre. 99 de 1003 opiniones" "
Evaluación: 2 - Terrible. 85 de 1003 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

ANTONIO

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pague por 2 camas y solo me dieron 1 cama
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager el 23 oct. 2023
Dear Antonio,Thank you for choosing to stay with us during your recent trip. We're disappointed to read the room you received wasn't what you were expecting. We always encourage our guests to reach out to the front desk should they encounter any concerns, as we would have been happy to try to find accommodations that suited your needs. Nevertheless, we understand your frustration and offer our sincere apologies for any inconvenience this caused. We appreciate your feedback and wish you safe travels ahead.Sincerely,Hank ReillyGeneral Manager

6/10 Aceptable

Miyelly

Viajó con su familia
No le gustó: Limpieza
No me gustaron sus instalaciones son muy viejas
Se hospedó 2 noches en julio de 2023
Respuesta de Hank el 17 jul. 2023
Thank you for your business. We will use your feedback to improve on our services.

10/10 Excelente

Sergio

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Esteban

Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

alejandro

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Solo un elevador funcionando
Se hospedó 4 noches en julio de 2022
Respuesta de General Manager el 15 jul. 2022
Dear Alejandro, Thank you for your excellent review. Our team is working hard to rectify any temporary closures, and we hope that this did not detract too much from your visit overall. The next time that you are in the area, we hope that you will come back to see us again! Sincerely, Hank Reilly General Manager

10/10 Excelente

Jelin

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Esteban

Se hospedó 1 noche en mayo de 2022

2/10 Terrible

Alejandro

Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Rosanna

Se hospedó 3 noches en diciembre de 2021

8/10 Bueno

Omar Cabrera Rodriguez

Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

IRMA ELENA

Se hospedó 4 noches en octubre de 2021
Respuesta de Richard J. el 25 nov. 2021
Thank you for staying with us at the Austin Southpark Hotel. We hope you come back and stay with us again.

10/10 Excelente

noemi

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The pool is nice mis hijos se divirtieron mucho
Se hospedó 1 noche en julio de 2021
Respuesta de General Manager el 4 ago. 2021
Thank you for staying with us during your recent visit to Austin. It warms our hearts to hear you and your kids enjoyed our hotel's fun pool, and we hope to get the pleasure of welcoming you back during future travels. We appreciate your review! Sincerely, Jim Perricone General Manager

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Dulce

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Me encanta hospedarme ahí 🙌
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
El hotel muy bonito y muy limpio la atención de los empleados todos muy amables las habitaciones muy confortables y limpias pasamos un bonito fin de semana
Se hospedó 2 noches en mayo de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Deberían detallar mas la limpieza de los cuartos
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
X
Se hospedó 4 noches en abril de 2024
Respuesta de Thank You el 23 abr. 2024
Dear Lisa,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can ensure we not only meet your expectations but surpass them as well.Safe travels.Adam W

2/10 Terrible

Carla

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Terrible communication
Se hospedó 1 noche en abril de 2024
Respuesta de Thank You el 16 abr. 2024
Dear Carla,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for the lack of communication on your visit and know this is an isolated occurrence. We hope to have you back with us so we can ensure 100% satisfaction. Be well and safe travels.Adam W

4/10 Mediocre

Giselle

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The bathroom sink and tub didn’t drain. The room was not clean. Unfortunately the pictures online were deceiving, and the fridge in the room wasn’t working. The staff were friendly and the bar area was nice.
Se hospedó 5 noches en abril de 2024
Respuesta de Property Management el 15 abr. 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excelente

Chad

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice little hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Thank You el 15 abr. 2024
Dear Chad,Thank you for choosing to stay with us and allowing us to host you. We cannot wait to have you back and surpass all expectations once again! Safe travels.Adam W

10/10 Excelente

Erica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cool pool and the furniture in the rooms was pretty dark sturdy wood
Se hospedó 1 noche en abril de 2024
Respuesta de Thank You el 11 abr. 2024
Dear Erica,Thank you for choosing to stay with us and allowing us to host you. We hope to see you once again in the near future so we can surpass all expectations again and again. Safe travels. Adam W

10/10 Excelente

Brenda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property was beautifully kept and the staff was amazing. I have no complaints a lot this property. Several pools and even a heated one.
Se hospedó 2 noches en abril de 2024
Respuesta de Thank You el 9 abr. 2024
Dear Brenda, Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Safe travels.Adam W

10/10 Excelente

Fernanda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location! Close to shops and downtown!
Se hospedó 1 noche en abril de 2024
Respuesta de Thank You el 8 abr. 2024
Dear Fernanda,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon at the Austin Southpark Hotel and once again surpass all expectations. Safe travels,Adam W

6/10 Aceptable

Harry, New York

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 7 noches en marzo de 2024
Respuesta de Thank You el 3 abr. 2024
Dear Harry,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can surpass all expectations on the next visit since we fell short on this one. Safe travels and be well.Adam W

10/10 Excelente

Gordon, THE WOODLANDS

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice older hotel. Freeway noise is present but acts light white noise for sleep. Close to my destinations.
Se hospedó 1 noche en marzo de 2024
Respuesta de Thank You el 27 mar. 2024
Dear Gordon,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Safe travels and be well.Adam W

8/10 Bueno

Steve

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This is an older hotel but well maintained! Food service was great! Wish they had a hot tub!
Se hospedó 4 noches en febrero de 2024
Respuesta de Thank You el 26 mar. 2024
Dear Steve,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit.

4/10 Mediocre

Harold

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
My room had roaches
Se hospedó 3 noches en marzo de 2024
Respuesta de Property Management el 25 mar. 2024
Thank you for sharing your concerns over your recent visit, Harold. We are extremely disappointed to learn of the issues you experienced in your guestroom. We work closely with a certified company to provide preventive inspections and treatment to all rooms regularly. Although we have not received similar reports from other guests, we appreciate you bringing this to our team's attention so we can ensure this issue do not reoccur. We apologize again for falling short of your expectations and our standards. We hope you'll consider staying with us in the future so we can make up for this experience.

6/10 Aceptable

Joe

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios
Evening dining was at the lobby bar, so it was not very conducive to meeting w/client or other. My steak was overly salty, (however, the bartender did offer to return it and get another for me. I declined because my dinner guest had another meeting after ours and I didn't have time to wait for another meal to be prepared. His food was fine.).
Se hospedó 1 noche en marzo de 2024
Respuesta de Thank You el 21 mar. 2024
Dear Joe,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for the steak and meal that was not up to standards. We hope to have you back with us so we can ensure satisfaction across the board. Be well and safe travels. Adam W

2/10 Terrible

Jennifer

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel has drastically gone down hill in the past year. The inside pool was filled with leaves and not heated as their websites advertises. There were no towels in the amenities area. I went to the front desk to ask for towels to be brought out. After waiting almost 20min, I gave up and walked my cold wet child through the lobby. There were stains and trash in the elevators that worked. I was so incredibly disappointed with the state of the hotel.
Se hospedó 2 noches en marzo de 2024
Respuesta de Thank you el 20 mar. 2024
Dear Jennifer,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit. We apologize for falling short on this stay. Safe travels.Adam W

4/10 Mediocre

taylor, massillon

No le gustó: Limpieza, estado de la propiedad e instalaciones
Way below expectations.
Se hospedó 1 noche en marzo de 2024
Respuesta de Thank you el 20 mar. 2024
Dear Taylor,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure we surpass all expectations on the next visit. We apologize for falling short on this stay. Safe travels.Adam W

8/10 Bueno

Marc

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
It is a good hotel but not as glamourous as the picturs make it out to be.
Se hospedó 6 noches en marzo de 2024
Respuesta de Thank you el 14 mar. 2024
Dear Marc,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can ensure 100% satisfaction on the next stay. Safe travels.Adam W

10/10 Excelente

Courtney, Cockeysville

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en febrero de 2024
Respuesta de Thank you el 14 mar. 2024
Dear Courtney, Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed at this property a few times only once when I was the Omni now it’s changed to a different name overall it’s still a good hotel. It’s clean it’s quiet.I think my only complaint is that if you’re trying to get something to eat especially late night you may have to drive a little bit down the road to get something.
Se hospedó 1 noche en marzo de 2024
Respuesta de Thank you el 12 mar. 2024
Dear Andrew,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can once again surpass all expectations. Safe travels. Adam W

8/10 Bueno

Jane R

Viajó con su pareja
Room was large, clean, and quiet
Se hospedó 2 noches en marzo de 2024
Respuesta de Property Management el 11 mar. 2024
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excelente

Lori

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love this hotel so nice.
Se hospedó 1 noche en marzo de 2024
Respuesta de Thank you el 11 mar. 2024
Dear Lori,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon and once again surpass all expectations. Safe travels.Adam W

10/10 Excelente

Eduardo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Th cleaning staff did not do a good job cleaning the rooms but everything else was good
Se hospedó 3 noches en marzo de 2024
Respuesta de Thank you el 5 mar. 2024
Dear Eduardo,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations.Safe travels.Adam W

10/10 Excelente

Erika

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed for from Friday-Sunday to attend a music festival. It was easy to get to and had major stores like Walmart and Target within 10 minutes. Not too far from downtown ATX. Room was clean and bed was comfortable. Parking gets a little full later at night, but no major complains. My second time staying at this hotel. Would definitely recommend!
Se hospedó 2 noches en marzo de 2024
Respuesta de Thank you el 4 mar. 2024
Dear Erika,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excelente

Zaide

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Thank you el 5 mar. 2024
Dear Zaide,Thank you for choosing to stay with us and allowing us to host you. We hope to have you back soon so we can once again surpass all expectations. Adam W

10/10 Excelente

Maria

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved staying here! It was clean, safe and conveniently located. The staff was great! Our room was very clean and had everything we needed. The bed was so amazingly comfortable, I highly recommend this hotel to anyone that visits Austin, tx.
Se hospedó 2 noches en marzo de 2024
Respuesta de Thank you el 4 mar. 2024
Dear Maria,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love the swimming pool, the free safe parking and the very nice lobby with gift shop and convenience store. Super comfortable here so far.
Se hospedó 1 noche en marzo de 2024
Respuesta de Thank you el 4 mar. 2024
Dear Lori,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

10/10 Excelente

Brenda

Viajó con su pareja
Le gustó: Servicios
The rooms were very clean and spacious.
Se hospedó 2 noches en febrero de 2024
Respuesta de Thank you el 4 mar. 2024
Dear Brenda,Thank you for choosing to stay with us and allowing us to serve you. We hope to see you again soon so we can once again surpass all expectations. Adam W

6/10 Aceptable

Lynn

Was here for a work convention, and have attended several at this location. Meeting facilities are good, but when you are listening to speakers in the same interior room from 7:30a-4:30p coffee is quite necessary, and one carafe of coffee for all attendees doesn’t go far. I got a junior suite on my own because it was cheaper than the room block price. We had a car so SoCo district, our fave city section, was close. Too bad there’s no sight/sound barrier like taller wall and/or hedge of trees between pool area (which could be nice) and very busy interstate on ramps. For the room price, we’ll attend more conferences here tho.
Se hospedó 4 noches en febrero de 2024
Respuesta de Thank you el 26 feb. 2024
Dear Lynn,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for not meeting only your expectations but ours as well. We hope to have you back soon so we can ensure satisfaction. Adam W

8/10 Bueno

Nicoshia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was great! The front desk ladies were very friendly. My biggest complaint is we called BEFORE reserving the room to all about the pool. That was our MAIN reason for staying at this hotel. We asked if the pool was open and we were told yes, which it was opened. We asked if the pool was heated and we were told yes it stays at 80°, the pool was ICE cold. We were not able to use it so that was very disappointing. It would be great for the summer.
Se hospedó 1 noche en febrero de 2024
Respuesta de Thank you el 22 feb. 2024
Dear Nicoshia,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for the pool temperature and issues. We hope to have you back soon so we can ensure satisfaction. Safe travels and be well.Adam W

4/10 Mediocre

Shawn

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
The place was clean but The nose from the Highway was terrible. The coffe maker or Mini Fridge didn't work and when I told them about it they didnt care and just asked me if I would like my receipt sent to me by email and nothing else. I will not be coming back...
Se hospedó 1 noche en febrero de 2024
Respuesta de Thank you el 19 feb. 2024
Dear Shawn,Thank you for choosing to stay with us and allowing us to serve you. We sincerely apologize for not meeting your nor our expectations during your visit. We hope to see you again soon so we can ensure 100% satisfaction. Be well and safe travels. Adam W

2/10 Terrible

Oscar

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Thank you el 14 feb. 2024
Dear Oscar,Thank you for choosing to stay with us and we sincerely apologize for not meeting yours or our expectations while with us. We hope to have you back once again so we can ensure 100% satisfaction. Safe travels and be well!Adam W

10/10 Excelente

michael

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Thank you el 30 ene. 2024
Dear Michael,Thank you for choosing to stay with us and allowing us to host you. We look forward to your return one day and once again surpass all expectations. Safe travels.Adam W

10/10 Excelente

Andres Sanchez

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Thank you el 18 ene. 2024
Dear Andres,Thank you for choosing to stay with us and allowing us to serve you. We hope to have you back one day soon so we can once again surpass all expectations. Safe travels,Adam W

8/10 Bueno

Michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Thank you el 17 ene. 2024
Dear Michael,Thank you for choosing to stay with us and allowing us to host you. We hope to see you again soon so we can ensure 100% satisfaction on the next visit. Safe travels. Adam W

6/10 Aceptable

Tajwer

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Thank you el 18 dic. 2023
Dear Tajwer,Thank you for choosing to stay with us and allowing us to host you. We sincerely apologize for falling short of meeting and exceeding your expectations during this visit. We hope to have you back soon so we can ensure satisfaction on the next visit. Adam W