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Opiniones sobre Hyatt Place Augusta

3 out of 5
Hyatt Place Augusta
160 Mason McKnight Junior Parkway, Augusta, GA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 664 de 1106 opiniones" "
Evaluación: 8 - Bueno. 194 de 1106 opiniones" "
Evaluación: 6 - Aceptable. 93 de 1106 opiniones" "
Evaluación: 4 - Mediocre. 55 de 1106 opiniones" "
Evaluación: 2 - Terrible. 100 de 1106 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose D Cabrera

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent and beautiful place
Se hospedó 2 noches en abril de 2024
Respuesta de Sheri el 25 abr. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

WILSON

Se hospedó 5 noches en diciembre de 2023
Respuesta de hyatt el 30 dic. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

julie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I am not sure, but I think there were real eggs on the breakfast bar.
Se hospedó 2 noches en mayo de 2023
Respuesta de hyatt el 6 may. 2023
Thank you for staying with us! We appreciate your feedback!

4/10 Mediocre

Emanuel

Se hospedó 2 noches en marzo de 2023
Respuesta de chelsea el 6 abr. 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Erica

Le gustó: Personal y atención, estado de la propiedad e instalaciones
I love the Hyatt great customer service very quiet area
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Latoya, Middleburg

Viajó con su familia
Deplorable service!! I booked my room two weeks in advance. On the day of arrival, after traveling several hours... I finally arrived at the hotel around 2a, only to find out that the hotel is fully booked and I will not be able to stay because my room was given away prior to my arrival. I was very livid!!! I had drove for hours with my two kids. We had to wait outside of the hotel, where we supposed to rest and lay our heads to find another hotel. Luckily we found another hotel that gave us a room. My overall experience was horrible and would not recommend book now- pay later. You will not have a room on day of arrival.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Charlotte

Viajó con su pareja
Beautiful and clean property.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Bryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was a bit slow as house keeping department is low on employees. With that written, the front desk staff did keep us informed and was apologetic Other than that, we like every thing else.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Jennifer

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jaya

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was close and convenient to my exam center.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Don

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

MIAOYAN

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Slippery floor, clogged toilet, no bath towel, no enough food for breakfast

6/10 Aceptable

Ivonne

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, estado de la propiedad e instalaciones
I was a little disappointed that the Internet was not working. The Wi-Fi was apparently down.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Antwon

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Had a 2 hour wait and still didn't receive a room.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jesse

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de chelsea el 14 may. 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Meredith

Viajó con su familia
We were not able to check in until 9 PM! We received no compensation. Then the pillows were SOUR! I asked for my money back to no avail.
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Gyongyi

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It looks nice and breakfast was great but the rooms smelled like cigarettes. Although it’s anon smoking hotel now, they probably allowed smoking way back in time and the smell is just still there! We also found a roach in a drawer And there was no toilet paper when we arrived .. But overall , it was ok for a night. The rooms look updated
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

LeKenneth

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de chelsea el 13 may. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Dina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quick stop on a road trip! Perfect stop! Easy access and hotel had food and drink so we didn’t have to leave:) Clean and staff was great!
Se hospedó 1 noche en mayo de 2024
Respuesta de chelsea el 11 may. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Darryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de chelsea el 11 may. 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Edgar

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
So now I have to revise my review. Ok so our room we reserved had no bathroom door. They offered to refund our money and go somewhere else mind that it’s 11:30pm. Hyatt customer service said manger will give 5,000 points(Whippy Doo) which you can’t get a room unless you have 15,000 points. So over all both manager at the Augusta location and Hyatt Customer Service FAILED on me and my family. Bye bye Hyatt.

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved staying here! Really clean and will definitely stay again
Respuesta de hyatt el 7 may. 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Aceptable

Corey

Viajó con su familia
The smell was horrible. It smelled like the place had been mopped with bad mop water
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Kowalski

Great hotel with an outstanding bartender
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 7 may. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Kennedy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nothing bad to say. good stay.
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 7 may. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Edsel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The overall customer service was great.
Se hospedó 2 noches en abril de 2024
Respuesta de chelsea el 3 may. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

RENE

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de chelsea el 3 may. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Delwin

Se hospedó 4 noches en abril de 2024

10/10 Excelente

Anissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de chelsea el 3 may. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Christine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and good breakfast. The only downside was they did not make up the room after the first night.
Se hospedó 3 noches en abril de 2024
Respuesta de chelsea el 3 may. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Tydrick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de chelsea el 3 may. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

joyce

Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 19 may. 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Aceptable

joyce

Viajó por negocios
Le gustó: Servicios, estado de la propiedad e instalaciones
I was at this location for one week and I did not have room service for the entire time i spoke with front desk and still no room service other than that the hotel as a whole it was nice
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Antonio

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
O
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 29 abr. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Hans

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
For a Hyatt Place, it could have been a little cleaner. No hand soap in the bathroom when I arrived. Other than that, was a good place to stay when in town for work.
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 29 abr. 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Aceptable

Amalia

Viajó con su pareja
I reserved 2 rooms in advance. Upon arrival I was told that they only had 1 room available. The staff was discussing their problems with other customers at the front desk in front of myself and other customers waiting to get checked in. I went for a drink at the bar. The young lady bartender was too busy having a personal conversation with other customers, also discussing the hotel problems with other customers with the customers are the bar. In my personal opinion, I understand that making friendly conversation is a good work practice but discussions about work issues should not be discussed with customers. Bad-rep. Work Ethic can be improved easily. I appreciated the staff finding the 2 rooms that I had originally booked but both rooms had dog had on the sofa. It's a nice establishment. I'm not sure why simple things become an issue. Good potential for improvement.
Se hospedó 1 noche en abril de 2024
Respuesta de Sheri el 25 abr. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excelente

Anuphinh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Sheri el 25 abr. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Chris

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms were clean and staff was nice. Use stay here again. Breakfast ended a little earlier than we thought. 9am. But solid overall.
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 26 abr. 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Tina

Viajó con su pareja
Room rate was high during the Masters week which was understandable, however we were staying for two nights and housekeeping never showed up to clean the room.
Se hospedó 2 noches en abril de 2024
Respuesta de Sheri el 25 abr. 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. We apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, We apologize for the inconvenience during your stay and hope to see you during your next visit.

10/10 Excelente

David, White Bear Lake

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not food options close by. But that’s OK
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 26 abr. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Lina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 2 noches en abril de 2024
Respuesta de hyatt el 11 abr. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Terry

Se hospedó 2 noches en abril de 2024
Respuesta de hyatt el 11 abr. 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Aceptable

Ebony

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2024
Respuesta de Sheri el 25 abr. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Checked in late w/92 year old mom… Night manager went above and beyond… Breakfast unbelievable …
Se hospedó 1 noche en abril de 2024
Respuesta de hyatt el 11 abr. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Will

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was conviently located off 1-20 express way.
Se hospedó 1 noche en marzo de 2024
Respuesta de hyatt el 3 abr. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Kaylin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved everything
Se hospedó 1 noche en marzo de 2024
Respuesta de hyatt el 3 abr. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

DariOn

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en marzo de 2024
Respuesta de hyatt el 3 abr. 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Bueno

Patricia, Martinez

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff and housekeepers very service oriented
Se hospedó 1 noche en marzo de 2024
Respuesta de hyatt el 31 mar. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Molly

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed overnight on our way to New Orleans. Was perfectly located directly off I-20. The staff was very polite and helpful. Our room was very clean. Bed was comfortable and the room was quiet. The continental breakfast was included and very fresh options. We’d stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de hyatt el 31 mar. 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Hunter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de hyatt el 3 abr. 2024
Thank you for staying with us! We appreciate your feedback!