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Opiniones sobre Comfort Inn & Suites Augusta Fort Eisenhower Area

2.5 out of 5
Comfort Inn & Suites Augusta Fort Eisenhower Area
2121 Noland Connector, Augusta, GA

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 150 de 328 opiniones" "
Evaluación: 8 - Bueno. 96 de 328 opiniones" "
Evaluación: 6 - Aceptable. 48 de 328 opiniones" "
Evaluación: 4 - Mediocre. 15 de 328 opiniones" "
Evaluación: 2 - Terrible. 19 de 328 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Christine

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Most importat thing is that the sheets and towels were very clean. So, it would be fair to write that the room was mostly clean. The negatives are that there were stains on the carpet. I found a couple of toenail clippings near the garbage can kept in the bedroom area which grossed me out. The iron had a burnt piece of plastic on the side and the iron itself had a black smudge on it that made it almost impossible to use. I had to use the steam option to get the wrinkles out of our clothes. I can't put all the blame on the hotel for this.
Se hospedó 4 noches en mayo de 2024

6/10 Aceptable

Michael

Le gustó: Personal y atención
Clean rooms bathroom needs some work. Acceptable.
Se hospedó 5 noches en abril de 2024
Respuesta de Management el 7 may. 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. 99% Our bathroom has 0 Issue, but I will look into your room and correct the issues if there is any.Best Regards,Management

4/10 Mediocre

Michael

No le gustó: Limpieza, estado de la propiedad e instalaciones
Very dirty and smelly room.
Se hospedó 1 noche en abril de 2024
Respuesta de Management el 21 abr. 2024
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. But being comfort Inn & Suites, we are sorry, but we have to disagree on being "Very Dirty" that is 100% we will have disagree Mr. Michael. Our rooms actually smells really good, this is 100% non smoking Property, I will find out which room you were in and will check it out myself. Thank you. We are sorry the way you felt again Mr. Michael. Thanks, Management

8/10 Bueno

Randy

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Curtains didn’t cover up windows. Bright morning sun beamed into room. Ended up pinning the 2 curtains together with a safety pin.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Stephanie

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The Happy Hour was a great surprise. Food and drink for a few hours with great people.
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Charles

Se hospedó 2 noches en abril de 2024
Respuesta de djay el 4 may. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

8/10 Bueno

EARNEST

Viajó por negocios
Le gustó: Limpieza, personal y atención
Clean property. Some wear shows possibly from patron carelessness (scuffs, etc.)
Se hospedó 2 noches en abril de 2024
Respuesta de djay el 12 abr. 2024
Dear Guest, First, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staffs, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. I will look into possible some wear you have mentioned and get this taken care of soon as possible. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

2/10 Terrible

Marvin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk help was horrible
Se hospedó 1 noche en marzo de 2024
Respuesta de djay el 7 mar. 2024
Dear Marvin,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. We are so sorry you had a bad experience with one of our front desk agent. That is not even a last thing on our list that our guest had to a horrible help from the front desk agent. I am very shocked, but I will look into this issue for you and Please give me a call to resolve your issue. Thank you, Management.

8/10 Bueno

Jeffrey, Hamilton

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I liked the location of the hotel. The accessible parking is a bit concerning since it is on a hill. I would suggest having someone assist you or ask the staff id you are alone.
Se hospedó 3 noches en febrero de 2024
Respuesta de Management el 27 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! We will keep in mind your suggestion. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Maurice

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great place, understanding staff
Se hospedó 2 noches en febrero de 2024
Respuesta de Management el 26 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Dewarren

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
comfortable room
comfortable and clean room.
Se hospedó 1 noche en febrero de 2024
Respuesta de Management el 14 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was friendly and helpful
Se hospedó 1 noche en febrero de 2024
Respuesta de Djay el 11 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024
Respuesta de Djay el 7 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

2/10 Terrible

George

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de djay el 7 mar. 2024
Dear George,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I have already spoke regarding to your exceptions and I am glad I was able to resolve an issue for you. We are excited to welcome to again to our cozy place!

2/10 Terrible

Karen

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Management el 31 ene. 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I have looked into each issue that you have noted and told our staffs via expedia agent, which we disagree that coffee is too hot, 15 years in business we had no complain on that, and we have one of the best breakfast for last 6 months we have received all the positive feedback from many guests, but we apologize you felt a different way. Hope you have a great day. Best Regards,Management

4/10 Mediocre

Micheal

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Tighten up, respectfully
Well first I'm not the type of person to complain. This is my 1st. We arrived, check in ,I ask to use the restroom the young fella sends me to a locked door with staff only on it. I survived. Next day I requested a roll of tissue at the desk. The young man nervously told me he would call my room when it's available....an hour later I go to the desk to check on a roll of tissue. The lady who said she would bring it to my room was leaving, and I was told I will be called when it's available.... another hour later I get the call for a roll of tissue. And maintenance forgot to cover ac unit, no biggie it was functional. Ice machine broke on 1st floor, you have to use the machine on the 3rd floor. The bed was top notch no complaints on that
Se hospedó 2 noches en enero de 2024
Respuesta de Djay el 23 ene. 2024
Dear Guest, I am so sorry to hear that this is your first complain, and it is with us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies and give you a call as soon as possible to resolve this matters and Promise you that it will not happen again. We appreciate all your feedback and that's how we move forward, so Thank you!

10/10 Excelente

Lloyd

Se hospedó 1 noche en enero de 2024
Respuesta de Djay el 7 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

8/10 Bueno

jan

Le gustó: Limpieza, servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Djay el 14 ene. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023
Respuesta de Djay el 30 dic. 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Tywanna

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Djay el 27 dic. 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

10/10 Excelente

Joelean

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like the staff here. They helped me a
Se hospedó 3 noches en diciembre de 2023
Respuesta de Djay el 25 dic. 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.

8/10 Bueno

Derrick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Se hospedó 6 noches en diciembre de 2023
Respuesta de Djay el 24 dic. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay for a great price
Hotel staff was amazing and the place was super clean. Just needs some renovations.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Djay el 5 dic. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

10/10 Excelente

Tomnika

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Djay el 28 nov. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

10/10 Excelente

Eric

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Djay el 16 nov. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

8/10 Bueno

Kenna

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My room was very clean to include the bathroom. Everything in the room seemed to be updated and newer. The sink and shower had a little drip if you didn't put the handle down correctly. The room had a mini fridge and a microwave that came in handy. The staff was notified about the drip and they are trying to correct all of those little things while updating the rooms. The breakfast had a nice variety with a waffle maker, biscuits and gravy, sausage, eggs and cereals. You can tell they are working on improvements which I found satisfactory.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 3 oct. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

10/10 Excelente

Sherry, Falls of Rough

Se hospedó 2 noches en septiembre de 2023
Respuesta de Djay el 26 oct. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

8/10 Bueno

Ken

Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 9 sept. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

6/10 Aceptable

George

Viajó en grupo
Le gustó: Comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 9 sept. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Please give us a call and ask for Djay. We will try our best to resolve your issue. Best Regards,Management

10/10 Excelente

Diana

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Management el 9 sept. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

6/10 Aceptable

Elizabeth

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Management el 25 ago. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Please give me a call and ask for Djay. I would love to speak with you. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

6/10 Aceptable

Cathy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Happy Not Happy
It was my birthday and I specifically stay at Comfort Inns where ever I go however this particular one here was under ew management, the pool was not available during my stay, and that was a bummer for me. The breakfast was great and the room was clean except for the squeaky bed we had. I don’t know if I would stay here again unless I call ahead before confirming to make sure all their advertised amenities are available.
Se hospedó 3 noches en julio de 2023
Respuesta de Management el 28 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place right now and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

10/10 Excelente

Chad

Se hospedó 4 noches en julio de 2023
Respuesta de Djay el 18 jul. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

6/10 Aceptable

Whitney

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza
Meh...
It was just ok. It did the job. Probably would spend a little bit more next time for nicer hotel. Pros: staff friendly, easy check in Cons: pool closed, coffee machine broken, ants in room, not thoroughly cleaned (spoons, straws next to mini fridge), mold around shower enclosure, outdated, nonody changed trash while there 4 nights.
Se hospedó 4 noches en julio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

6/10 Aceptable

Sonya

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I liked the 8.8 rating prior to selecting the property. The staff was very friendly and helpful. The carpet needed to be cleared or removed. Or maybe vacuumed. The linen should be updated.
Se hospedó 2 noches en julio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

10/10 Excelente

Ryan

Se hospedó 1 noche en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property will continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

6/10 Aceptable

Mary

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

8/10 Bueno

JUAN, Laredo

Se hospedó 1 noche en junio de 2023
Respuesta de Djay el 18 jul. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

4/10 Mediocre

William

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Worse Hotel ever
The toilet ran constantly. The hot water in the sink made a noise every time we turned it on. The door to the bathroom would not close without lifting up on it. Reported it to management on the first day and upon leaving it still wasn't repaired. Requested housekeeping service on Sunday and no one clean the room or replaced the towels. We had to go down and get towels Sunday night. During the breakfast they keep running out of food. The food was awful and didn't have bottle water. The website gave the rating an 8.2 and i think it should have been a 6.2. The elevator was making a noise and I used the stairs in fear that it might stop with me on it. The 3rd floor had an odor. Overall this was the worse experience I have experienced in a long time. For sure I will not stay there again.
Se hospedó 2 noches en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

6/10 Aceptable

Corey

Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Worst bed ever
The bed was so uncomfortable. The mattress was so old and the springs were pushing into my back.
Se hospedó 2 noches en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

6/10 Aceptable

Keith

Se hospedó 2 noches en mayo de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

2/10 Terrible

Maria

Se hospedó 5 noches en abril de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management

8/10 Bueno

Curtis

Se hospedó 1 noche en mayo de 2023
Respuesta de djay el 16 nov. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management

8/10 Bueno

Kim

Se hospedó 1 noche en mayo de 2023

2/10 Terrible

Bobby

I was double charged for the room.
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Matthew

Le gustó: Personal y atención
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Hammond

Se hospedó 2 noches en abril de 2023

8/10 Bueno

William

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

ASHUTOSH, JACKSONVILLE

Se hospedó 1 noche en abril de 2023