Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado una estadía con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, tanto positivas como negativas.Más informaciónSe abre en una nueva ventana
Evaluación: 10 - Excelente. 150 de 328 opiniones" "
10 - Excelente
150
Evaluación: 8 - Bueno. 96 de 328 opiniones" "
8 - Bueno
96
Evaluación: 6 - Aceptable. 48 de 328 opiniones" "
6 - Aceptable
48
Evaluación: 4 - Mediocre. 15 de 328 opiniones" "
4 - Mediocre
15
Evaluación: 2 - Terrible. 19 de 328 opiniones" "
2 - Terrible
19
8,6/10
Limpieza
8,6/10
Personal y atención
8,0/10
Servicios
8,4/10
Estado de la propiedad e instalaciones
8,0/10
Cuidado del medio ambiente
Opiniones
6/10 Aceptable
Christine
Viajó con su familia
15 may. 2024
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Most importat thing is that the sheets and towels were very clean. So, it would be fair to write that the room was mostly clean. The negatives are that there were stains on the carpet. I found a couple of toenail clippings near the garbage can kept in the bedroom area which grossed me out. The iron had a burnt piece of plastic on the side and the iron itself had a black smudge on it that made it almost impossible to use. I had to use the steam option to get the wrinkles out of our clothes. I can't put all the blame on the hotel for this.
Christine
Se hospedó 4 noches en mayo de 2024
6/10 Aceptable
Michael
3 may. 2024
Le gustó: Personal y atención
Clean rooms bathroom needs some work. Acceptable.
Michael
Se hospedó 5 noches en abril de 2024
Respuesta de Management el 7 may. 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. 99% Our bathroom has 0 Issue, but I will look into your room and correct the issues if there is any.Best Regards,Management
4/10 Mediocre
Michael
14 abr. 2024
No le gustó: Limpieza, estado de la propiedad e instalaciones
Very dirty and smelly room.
Michael
Se hospedó 1 noche en abril de 2024
Respuesta de Management el 21 abr. 2024
Dear Guest, I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. But being comfort Inn & Suites, we are sorry, but we have to disagree on being "Very Dirty" that is 100% we will have disagree Mr. Michael. Our rooms actually smells really good, this is 100% non smoking Property, I will find out which room you were in and will check it out myself. Thank you. We are sorry the way you felt again Mr. Michael. Thanks, Management
8/10 Bueno
Randy
Viajó con su pareja
11 abr. 2024
Le gustó: Limpieza, personal y atención
Curtains didn’t cover up windows. Bright morning sun beamed into room. Ended up pinning the 2 curtains together with a safety pin.
Randy
Se hospedó 3 noches en abril de 2024
10/10 Excelente
Stephanie
11 abr. 2024
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The Happy Hour was a great surprise. Food and drink for a few hours with great people.
Stephanie
Se hospedó 4 noches en abril de 2024
10/10 Excelente
Charles
10 abr. 2024
Charles
Se hospedó 2 noches en abril de 2024
Respuesta de djay el 4 may. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Stephen
10 abr. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stephen
Se hospedó 2 noches en abril de 2024
8/10 Bueno
EARNEST
Viajó por negocios
10 abr. 2024
Le gustó: Limpieza, personal y atención
Clean property. Some wear shows possibly from patron carelessness (scuffs, etc.)
EARNEST
Se hospedó 2 noches en abril de 2024
Respuesta de djay el 12 abr. 2024
Dear Guest, First, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staffs, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. I will look into possible some wear you have mentioned and get this taken care of soon as possible. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
2/10 Terrible
Marvin
2 mar. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Front desk help was horrible
Marvin
Se hospedó 1 noche en marzo de 2024
Respuesta de djay el 7 mar. 2024
Dear Marvin,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. We are so sorry you had a bad experience with one of our front desk agent. That is not even a last thing on our list that our guest had to a horrible help from the front desk agent. I am very shocked, but I will look into this issue for you and Please give me a call to resolve your issue. Thank you, Management.
8/10 Bueno
Jeffrey, Hamilton
Viajó con su familia
27 feb. 2024
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
I liked the location of the hotel.
The accessible parking is a bit concerning since it is on a hill. I would suggest having someone assist you or ask the staff id you are alone.
Jeffrey
Se hospedó 3 noches en febrero de 2024
Respuesta de Management el 27 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! We will keep in mind your suggestion. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Maurice
Viajó con su familia
25 feb. 2024
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
great place, understanding staff
Maurice
Se hospedó 2 noches en febrero de 2024
Respuesta de Management el 26 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Dewarren
13 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
comfortable room
comfortable and clean room.
Dewarren
Se hospedó 1 noche en febrero de 2024
Respuesta de Management el 14 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
David
Viajó por negocios
11 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was friendly and helpful
David
Se hospedó 1 noche en febrero de 2024
Respuesta de Djay el 11 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Cliente verificado
Viajó con su familia
6 feb. 2024
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cliente verificado
Se hospedó 3 noches en febrero de 2024
Respuesta de Djay el 7 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
2/10 Terrible
George
4 feb. 2024
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
George
Se hospedó 1 noche en febrero de 2024
Respuesta de djay el 7 mar. 2024
Dear George,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I have already spoke regarding to your exceptions and I am glad I was able to resolve an issue for you. We are excited to welcome to again to our cozy place!
2/10 Terrible
Karen
Viajó con su familia
29 ene. 2024
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Karen
Se hospedó 2 noches en enero de 2024
Respuesta de Management el 31 ene. 2024
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I have looked into each issue that you have noted and told our staffs via expedia agent, which we disagree that coffee is too hot, 15 years in business we had no complain on that, and we have one of the best breakfast for last 6 months we have received all the positive feedback from many guests, but we apologize you felt a different way. Hope you have a great day. Best Regards,Management
4/10 Mediocre
Micheal
22 ene. 2024
Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Tighten up, respectfully
Well first I'm not the type of person to complain. This is my 1st. We arrived, check in ,I ask to use the restroom the young fella sends me to a locked door with staff only on it. I survived. Next day I requested a roll of tissue at the desk. The young man nervously told me he would call my room when it's available....an hour later I go to the desk to check on a roll of tissue. The lady who said she would bring it to my room was leaving, and I was told I will be called when it's available.... another hour later I get the call for a roll of tissue. And maintenance forgot to cover ac unit, no biggie it was functional. Ice machine broke on 1st floor, you have to use the machine on the 3rd floor. The bed was top notch no complaints on that
Micheal
Se hospedó 2 noches en enero de 2024
Respuesta de Djay el 23 ene. 2024
Dear Guest, I am so sorry to hear that this is your first complain, and it is with us. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies and give you a call as soon as possible to resolve this matters and Promise you that it will not happen again. We appreciate all your feedback and that's how we move forward, so Thank you!
10/10 Excelente
Lloyd
18 ene. 2024
Lloyd
Se hospedó 1 noche en enero de 2024
Respuesta de Djay el 7 feb. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
8/10 Bueno
jan
14 ene. 2024
Le gustó: Limpieza, servicios
jan
Se hospedó 1 noche en enero de 2024
Respuesta de Djay el 14 ene. 2024
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Karen
Viajó con su familia
28 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Karen
Se hospedó 4 noches en diciembre de 2023
Respuesta de Djay el 30 dic. 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Tywanna
Viajó con su familia y niños pequeños, Viajó con su familia
26 dic. 2023
Le gustó: Limpieza, personal y atención, servicios
Tywanna
Se hospedó 1 noche en diciembre de 2023
Respuesta de Djay el 27 dic. 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
10/10 Excelente
Joelean
24 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like the staff here. They helped me a
Joelean
Se hospedó 3 noches en diciembre de 2023
Respuesta de Djay el 25 dic. 2023
Dear Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Augusta Fort Eisenhower Area and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Best Regards, Management.
8/10 Bueno
Derrick
Viajó con su pareja
23 dic. 2023
Le gustó: Limpieza, personal y atención, servicios
Derrick
Se hospedó 6 noches en diciembre de 2023
Respuesta de Djay el 24 dic. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Bueno
Cliente verificado
Viajó con su familia
3 dic. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay for a great price
Hotel staff was amazing and the place was super clean. Just needs some renovations.
Cliente verificado
Se hospedó 2 noches en diciembre de 2023
Respuesta de Djay el 5 dic. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
10/10 Excelente
Tomnika
Viajó con su pareja
25 nov. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay
Tomnika
Se hospedó 2 noches en noviembre de 2023
Respuesta de Djay el 28 nov. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
10/10 Excelente
Eric
Viajó con su familia
15 nov. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Eric
Se hospedó 1 noche en noviembre de 2023
Respuesta de Djay el 16 nov. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Bueno
Kenna
Viajó con su familia
2 oct. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My room was very clean to include the bathroom. Everything in the room seemed to be updated and newer. The sink and shower had a little drip if you didn't put the handle down correctly. The room had a mini fridge and a microwave that came in handy. The staff was notified about the drip and they are trying to correct all of those little things while updating the rooms. The breakfast had a nice variety with a waffle maker, biscuits and gravy, sausage, eggs and cereals. You can tell they are working on improvements which I found satisfactory.
Kenna
Se hospedó 3 noches en septiembre de 2023
Respuesta de Manager el 3 oct. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
10/10 Excelente
Sherry, Falls of Rough
21 sept. 2023
Sherry
Se hospedó 2 noches en septiembre de 2023
Respuesta de Djay el 26 oct. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Bueno
Ken
6 sept. 2023
Ken
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM el 9 sept. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Aceptable
George
Viajó en grupo
28 ago. 2023
Le gustó: Comodidad de la habitación
George
Se hospedó 2 noches en agosto de 2023
Respuesta de GM el 9 sept. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies. Please give us a call and ask for Djay. We will try our best to resolve your issue. Best Regards,Management
10/10 Excelente
Diana
Viajó en grupo
27 ago. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Diana
Se hospedó 1 noche en agosto de 2023
Respuesta de Management el 9 sept. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Aceptable
Elizabeth
Viajó con su familia
25 ago. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Elizabeth
Se hospedó 1 noche en agosto de 2023
Respuesta de Management el 25 ago. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Please give me a call and ask for Djay. I would love to speak with you. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Aceptable
Cathy
24 jul. 2023
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Happy Not Happy
It was my birthday and I specifically stay at Comfort Inns where ever I go however this particular one here was under ew management, the pool was not available during my stay, and that was a bummer for me. The breakfast was great and the room was clean except for the squeaky bed we had. I don’t know if I would stay here again unless I call ahead before confirming to make sure all their advertised amenities are available.
Cathy
Se hospedó 3 noches en julio de 2023
Respuesta de Management el 28 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place right now and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
10/10 Excelente
Chad
9 jul. 2023
Chad
Se hospedó 4 noches en julio de 2023
Respuesta de Djay el 18 jul. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Aceptable
Whitney
Viajó con su familia
6 jul. 2023
Le gustó: Personal y atención
No le gustó: Limpieza
Meh...
It was just ok. It did the job. Probably would spend a little bit more next time for nicer hotel.
Pros: staff friendly, easy check in
Cons: pool closed, coffee machine broken, ants in room, not thoroughly cleaned (spoons, straws next to mini fridge), mold around shower enclosure, outdated, nonody changed trash while there 4 nights.
Whitney
Se hospedó 4 noches en julio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
6/10 Aceptable
Sonya
Viajó con su familia
6 jul. 2023
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I liked the 8.8 rating prior to selecting the property. The staff was very friendly and helpful.
The carpet needed to be cleared or removed. Or maybe vacuumed. The linen should be updated.
Sonya
Se hospedó 2 noches en julio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
10/10 Excelente
Ryan
27 jun. 2023
Ryan
Se hospedó 1 noche en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property will continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
6/10 Aceptable
Mary
26 jun. 2023
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Mary
Se hospedó 2 noches en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
8/10 Bueno
JUAN, Laredo
21 jun. 2023
JUAN
Se hospedó 1 noche en junio de 2023
Respuesta de Djay el 18 jul. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect.Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
4/10 Mediocre
William
Viajó con su familia
19 jun. 2023
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Worse Hotel ever
The toilet ran constantly. The hot water in the sink made a noise every time we turned it on. The door to the bathroom would not close without lifting up on it. Reported it to management on the first day and upon leaving it still wasn't repaired. Requested housekeeping service on Sunday and no one clean the room or replaced the towels. We had to go down and get towels Sunday night. During the breakfast they keep running out of food. The food was awful and didn't have bottle water. The website gave the rating an 8.2 and i think it should have been a 6.2. The elevator was making a noise and I used the stairs in fear that it might stop with me on it. The 3rd floor had an odor. Overall this was the worse experience I have experienced in a long time. For sure I will not stay there again.
William
Se hospedó 2 noches en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
6/10 Aceptable
Corey
4 jun. 2023
Le gustó: Personal y atención
No le gustó: Comodidad de la habitación
Worst bed ever
The bed was so uncomfortable. The mattress was so old and the springs were pushing into my back.
Corey
Se hospedó 2 noches en junio de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
6/10 Aceptable
Keith
29 may. 2023
Keith
Se hospedó 2 noches en mayo de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
2/10 Terrible
Maria
18 may. 2023
Maria
Se hospedó 5 noches en abril de 2023
Respuesta de Management el 7 jul. 2023
Dear Guest,I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. New Management is in place and we are trying our best to meet your expectations. I will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.Best Regards,Management
8/10 Bueno
Curtis
15 may. 2023
Curtis
Se hospedó 1 noche en mayo de 2023
Respuesta de djay el 16 nov. 2023
Dear Guest,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We have shared your comments with our staffs and they are super happy with your review. We are so glad you enjoys your stay with us. Our commitment too investing in our property and continue with renovations. Thank you again, and we look forward to seeing you on your next trip. Best Regards, Management
8/10 Bueno
Kim
6 may. 2023
Kim
Se hospedó 1 noche en mayo de 2023
2/10 Terrible
Bobby
23 abr. 2023
I was double charged for the room.
Bobby
Se hospedó 1 noche en abril de 2023
6/10 Aceptable
Matthew
11 abr. 2023
Le gustó: Personal y atención
Matthew
Se hospedó 3 noches en abril de 2023
8/10 Bueno
Hammond
9 abr. 2023
Hammond
Se hospedó 2 noches en abril de 2023
8/10 Bueno
William
Viajó en grupo
9 abr. 2023
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones