6/10 Aceptable
Andrew S.
29 jun. 2025
Le gustó: Limpieza
House is okay - booking was a nightmare
The house fulfilled our needs and expectations - it was clean and tidy and had all the requirements for a short stay. However, as it is run by a corporate property management company the facilities are functional and equipment is minimal - just what you would need but no more.The house itself was fine, but the process of trying to book the property was horrendous and if it wasn't such a short notice booking, we would have gone elsewhere. They were demanding, officious and illogical. It took 3 days and over 50 emails to resolve. Finally we were able to track down a phone number and after 6 attempts the phone was answered. Be aware you are dealing with a faceless, difficult to contact corporate who will take your payment details, ID, bond and communication outside of the bookabach portal. At the end of the day it was fine, but their booking system was disconcerting and created a range of pain points, that businesses should be aiming to eliminate for customers.
Andrew S.
Se hospedó 2 noches en junio de 2025