Cozy Suites does not even deserve 1 star as that is being generous. The WHOLE experience was absolutely HORRIBLE. The check in process was so bad, my reservation, which was made many months in advance, was placed in a pending status while my guests and myself waited 3 hours to get our rooms. I tried calling cozy suites to get help but only was told someone would have to call me back in 5 minutes and I still have not received a call back. When we finally received our keys and went to the room we were greeted by the cleaning staff who said we were not allowed in the room and needed to wait as they were moving furniture and decorations into the rooms while cleaning them - We didn’t even get the rooms we had pay for which BTW had to be paid for in advance! The only bedding was a bed sheet! No blankets, not enough pillows or towels and when we called for more they only responded with an email saying with there is towels and bedding, so a room that sleeps 10, 6 towels was enough? We were supposed to have an ocean front room but only saw the parking lot. Only 1 of the 4 elevators worked and the stairs were blocked off. We were on the 12th floor and was told by staff “what do you want me to do?” Checkout was at 11 and at 10:15 the cleaning staff came barging in, no knock just unlocked the door and came in! The customer service is horrible!l I wouldn’t even recommend Cozy Suites to my worst enemy!