PROS:
- Location! Just 1 block off boardwalk and beach.
- Communication with owner(s). Easy texting with prompt responses. Willing to help out with everything we reached out about.
- Nice, high-end finishes.
CONS:
- AC didn't work. Promptly sent out a tech who confirmed it needed to be replaced. Then sent 2 other companies out during our stay - 3 separate visits - to provide estimates for replacement. Owner confirmed in writing multiple times when the HVAC companies would be coming, so we left to accommodate only to learn they were actually coming the following day. They did give us a GC for breakfast to make up for the scheduling blunder. Luckily we had a cool week, but planning for 3 separate companies to come out while on vacation with a 2.5 year old wasn't fun.
- Water in bath tub came out brown.
- Door knob to the building fell off multiple times when trying to open it.
- No lock on the sliding doors to the 3rd floor deck. Huge safety issue.
- Horrible, rotting smell coming from the lower floor unit's garage. The people were checked out of that unit for days before their trash (and smell) was removed.
- Hanging door mirrors not secured, very unsafe and banged every time you used door.
- Forgot a sweater, contacted them within 24 hours (before anyone else checked-in) with exact location and was told it wasn't found.
- Checked out 1 day early due to issues and asked for any kind of refund for the day. Only offered discount for next booking and no $ back.