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Opiniones sobre Twelve Downtown, Autograph Collection

4 out of 5
Twelve Downtown, Autograph Collection
400 West Peachtree Street NW, Atlanta, GA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 595 de 1002 opiniones" "
Evaluación: 8 - Bueno. 231 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 86 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 37 de 1002 opiniones" "
Evaluación: 2 - Terrible. 53 de 1002 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,6/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Conveniente y confortable
Cómodo, confortable, limpio, el personal un poco lento pero amable.

10/10 Excelente

Richard

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Tila

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jenessia

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Hlukano

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Great Atlanta Staycation!
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Paul

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very terrible I reserved a room & drove 7 hours , was very tired me and my family & they told me that hotel room was sold
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Victor L.

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Outstanding property
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Megan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

Brandace

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Only complaint I had was that I had to a bath in cold water. For some reason the water wouldn’t get hot
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I absolutely love it
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Dante

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Ariana

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services el 19 feb. 2024
Thank you for taking the time to let us know about your experience while staying with us.

2/10 Terrible

Brenna

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Never ever ever again
There was literally a mouse in our room. Shower was not clean—full of mildew and hair. Sink didn’t turn work in the bathroom—literally turned it on and no water came out. Overhead light was broken and strobing. Team was apathetic and not interested in resolving issues for me or for other guest who were struggling. Poor check in, check out, grossly understaffed. Would never stay here again. The worst Marriott I’ve ever been to.
Se hospedó 1 noche en enero de 2024
Respuesta de Guest Services el 21 ene. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard.

2/10 Terrible

Michelle

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
They allowed security to run the hotel. I was violated and still not one manager has reached out!
Se hospedó 3 noches en enero de 2024
Respuesta de Guest Services el 10 ene. 2024
We have a strict no smoking policy here at the property.

8/10 Bueno

Ana E

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Lisa

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean and neat staff was very helpful and polite
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Danielle

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff could not have been more accommodating and sweet
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Debbie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Stephanie

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Justin

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Amazing staff.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Dazemen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

MARK

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The photos didn’t represent what we had as a room. The photos make the hotel feel warm and inviting yet the unpainted raw concrete walls and ceilings made it feel the opposite. The king bed had a dip in the center that my wife and I kept rolling into. Neither one of us got any sleep and the pillows were too firm and full in size for either of us. We were glad it was only 1 night. Staff was great. Easy valet service ( no self parking available).
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Zach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Cory

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was phenomenal!! Plenty of space amazing view. Just wish tgry had an indoor pool
Se hospedó 2 noches en octubre de 2023

8/10 Bueno

Melinda, Huntsville

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Alieze

Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

Da'Sha

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great for a staycation
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Carron T

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Services el 1 sept. 2023
The hotel has a strict no smoking policy. The additional 350 charge was a result of this policy being disregarded by this guest.

10/10 Excelente

Farith

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Property is in a well located area, needs to be a bit of a face lift, wall looked retouched, and pull out sofa beds broken, need to invest on new furniture if they are considering have multiple people stay. Also the lobby felt like a sweatshop, need to cool it down especially during summer, felt like I walked into a sauna after a workout. Overall it was decent, food was ok.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Services el 1 sept. 2023
We do appreciate your honest feedback.

10/10 Excelente

Jason

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Evelyn

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The customer service was outstanding! The room was awesome!
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Services el 9 ago. 2023
Thank you for the awesome review!!

6/10 Aceptable

Anadia

Viajó con su familia
Le gustó: Servicios
Was not as clean as I would have hoped. Room service was sub-par. Parking is non existant.
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Services el 9 ago. 2023
Thank you for letting us know your honest feedback management will take a look at what went wrong here. We encourage all feedback as a way to approve our day to day operations.

8/10 Bueno

Jacquelyne, Deatsville

Viajó en grupo
Le gustó: Servicios, estado de la propiedad e instalaciones
Property was very nice but the parking was confusing and they only have valet which is $40 a night
Se hospedó 1 noche en julio de 2023
Respuesta de Guest Services el 9 ago. 2023
We apologize for any inconvenience this has caused, although we only offer valet service there is additional parking surrounding the hotel that is not affiliated with us.

2/10 Terrible

Pankti, Jersey City

Viajó con su familia
No le gustó: Limpieza, servicios
Unfortunately not a good stay, due to these issues: - the bedsheet in closet for sofa bed had blood stains on it ( Incan share a picture) - inspire of numerous calls from room to guest services and from personal phone to hotel (total of atleast 10-12 calls over a course of our stay ), none of our calls were picked up. I needed to go down to reception desk from my room on 12th floor to get new sheets and blankets for the sofa bed). An expedia agent even tried to call hotel with the above issue and their call was not answered either. - Our room was not made either of the 2 days of our stay - inspite of explicitly requesting it the 2nd day because our kitchen trash was full and we were almost out of toilet paper. We discussed these issues with manager and they tried to make things right at the checkout to the extent possible (partial credit and head of housekeeping noted down our issues) , however we remain deeply disappointed with this experience (we were traveling with family from outside the country and wanted the best experience for them with the autograph collection hotel, but instead we witnessed lack of the most basic hotel services).
Se hospedó 3 noches en junio de 2023
Respuesta de GS el 9 jul. 2023
We apologize that you experienced this during your stay!

10/10 Excelente

Adrian

Se hospedó 3 noches en julio de 2023
Respuesta de Guest Services el 9 ago. 2023
Thank you for your awesome rating!

2/10 Terrible

Jasmine, Atlanta

Se hospedó 2 noches en junio de 2023
Respuesta de Guest Services el 9 ago. 2023
Thank you for providing your honest rating.

6/10 Aceptable

Luis

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Overall it’s a good hotel, a little pricey, but is ok, we only stay there for the night but I noticed many things, mold on the glass shower, shower handle all loose, remote control has no battery, and a few other things.
Se hospedó 1 noche en julio de 2023

8/10 Bueno

Jason

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
It was a really nice place but the parking attendants are Atrocious and rude.
Se hospedó 1 noche en julio de 2023
Respuesta de GS el 9 jul. 2023
Thank you for bringing this to our attention this will be looked into as we expect nothing but the best customer service.

6/10 Aceptable

reggie

Se hospedó 1 noche en julio de 2023
Respuesta de Guest Services el 9 ago. 2023
Thank you for providing your rating of the property.

4/10 Mediocre

Mark

Viajó con su familia y niños pequeños
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
We reserved a 2 queen room, got a king, also supposed to get comp’d drinks that was forgotten. There were 2 different families playing very loud and vulgar music at the pool, security guard did nothing. Experience has been disappointing.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Cliente verificado

Viajó por negocios
Le gustó: Comodidad de la habitación
I really wanted to like it…but didn’t.
Front desk and bar staff extremely nice. The amenities are great, pool, gym. Room…a different story. Toilet was broken, called four times, was never fixed. Tons of hair in the shower (not mine unless my hair length grew eight inches overnight). The neighborhood (not the hotel’s fault) borders some really cool things like the Civil Rights Museum, Aquarium, Coke World, etc, but also some rough areas so if you’re not familiar with Atlanta, be extra cautious.
Se hospedó 1 noche en junio de 2023
Respuesta de GS el 9 jul. 2023
Thank you for taking the time to share your honest feedback.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Smokey/Vape smell
We stayed for 2 nights this week and my only real complaint was the rooms and halls of 11th and 13th smelled of smoke like they were smoking rooms. The nice gentleman at the front desk politely moved us to a different room. The room smell was much better but the halls smelled as if someone was smoking all the time. Not sure if it was a vape pen or what but it really was horrible. I had to come home and wash every single thing in our bags and air out everything. They did their best to accommodate and were very polite and quick to fix. It still just smelled horrible.
Se hospedó 2 noches en junio de 2023
Respuesta de GS el 9 jul. 2023
We apologize this happened during your stay.

4/10 Mediocre

Priyank, Bellevue

Viajó con su familia
No le gustó: Limpieza
Very poor house-keeping. First suite we got had rotting crab on plate, and dirty wine glasses in the refrigerator, perhaps left by previous guests. We got room changed - slightly better but lacked enough pillows/blankets for sofa bed. Moreover, house-keeping dis not come clean and fix beds for the second night. Pool was ok, but had quite a few leaves and some toys at the bottom - could use some cleaning. Overall far from 4-star hotel experience.
Se hospedó 2 noches en junio de 2023
Respuesta de GS el 9 jul. 2023
Thank you for bring this to our attention.

10/10 Excelente

Jermaine

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en junio de 2023
Respuesta de GS el 9 jul. 2023
Thank you for your awesome rating!!!

2/10 Terrible

Jaiden

Se hospedó 1 noche en junio de 2023
Respuesta de SF el 9 jul. 2023
Thank you for taking the time to rate the property.

10/10 Excelente

Tim

Se hospedó 2 noches en junio de 2023
Respuesta de GS el 9 jul. 2023
Thank you for the awesome rating!

6/10 Aceptable

Briunna

Le gustó: Limpieza, estado de la propiedad e instalaciones
The rooms are very nice and spacious but the check in was very unprofessional. The system was shut down and we had to wait for it to be fixed to check in which we were not notified when the system was up and running. Also, they gave us a room and someone was already in it when we walked in, they gave us another room and the key card did not work. Too much going on at check in.
Se hospedó 1 noche en mayo de 2023
Respuesta de GS el 9 jul. 2023
We apologize unfortunately this happened during your stay!

10/10 Excelente

Marcus

Se hospedó 1 noche en mayo de 2023
Respuesta de GS el 9 jul. 2023
Thank you for your awesome rating!

2/10 Terrible

Sarah

Viajó con su familia y niños pequeños
Le gustó: Estado de la propiedad e instalaciones
Terrible communication. Front desk staff were extremely rude and condescending. Check in time was at 3 PM. We were not given a room until almost 6 PM. We had to sit in the lobby with several other families for hours. There was no firm estimate given on when a room would be provided. The staff were aggravated and openly hostile when approached to check the status of receiving our room. Inquiring about the situation felt like I was committing a crime and about to be tossed in to hotel jail. This place charges a ridiculously high fee for a room with little amenities offered and provides terrible customer services. We booked the room to attend a concert that started at 6:30 pm… we made it to our seats in the venue at 7:45 pm. If it wasn’t for Taylor Swift the whole trip would have been a disaster. Somehow the mega pop star provided a better personalized experience to a crowd of 80,000 people than the 2 agents verbally sparring with customers from behind the check in counter. The homeless man out front was more helpful when giving us directions to the Mercedes Benz Stadium. I was happy to give him a tip. If I ever return to Atlanta I’ll bring a sleeping bag… I’d rather sleep outside than ever step foot in this “hotel” again.
Se hospedó 1 noche en abril de 2023
Respuesta de Abby H el 1 may. 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.