Fachada de la propiedad

Opiniones sobre The University Inn at Emory

3 out of 5
The University Inn at Emory
1767 North Decatur Road, Atlanta, GA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 218 de 731 opiniones" "
Evaluación: 8 - Bueno. 260 de 731 opiniones" "
Evaluación: 6 - Aceptable. 144 de 731 opiniones" "
Evaluación: 4 - Mediocre. 69 de 731 opiniones" "
Evaluación: 2 - Terrible. 40 de 731 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

7,0/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Soraya Sofia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It's ok
Se hospedó 5 noches en agosto de 2023
Respuesta de Shirley el 11 sept. 2023
Thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area we invite you to stay with us again.

8/10 Bueno

Soraya Sofia

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
la cercania en el hotel
Se hospedó 6 noches en agosto de 2023
Respuesta de Shirley el 5 sept. 2023
Thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

6/10 Aceptable

Soraya Sofia

No le gustó: Limpieza, estado de la propiedad e instalaciones
Falta de servicio en las habitaciones,
Se hospedó 6 noches en julio de 2023
Respuesta de Montine, Front Desk Supervisor el 27 jul. 2023
Thank you for staying with us. It was our pleasure to accommodate you for your visit to this area. We look forward to accommodating you again when your travels bring you to this area.The University Inn at Emory

8/10 Bueno

Raquel

Rzrz
Se hospedó 2 noches en julio de 2023
Respuesta de Shirley el 6 jul. 2023
Thank you for being our guest. It truly was our honor to serve you. Should you stay return to the area, we invite you to stay with us again.

10/10 Excelente

Soraya Sofia Cruz

Se hospedó 1 noche en junio de 2023
Respuesta de Shirley el 20 jul. 2023
Thank you for your excellent rating and thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area we invite you to stay with us again.

10/10 Excelente

Rafael

Se hospedó 2 noches en mayo de 2022
Respuesta de Shirley el 12 may. 2022
Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area we invite you to stay with us again.

10/10 Excelente

michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo bien.
Se hospedó 3 noches en septiembre de 2021
Respuesta de Shirley el 7 sept. 2021
Thankyou for staying with us. It truly was our honor and privilege to serve you. Should you return to the area we invite you to stay with us again.

8/10 Bueno

Dodley

Viajó por negocios
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en febrero de 2020
Respuesta de Shirley el 2 mar. 2020
Thank you for your great review score, and thank you for allowing us the opportunity to serve you. We hope you will stay with us again should you return to the area.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
buena atencion, calido, acogedor y buen servicio
Se hospedó 3 noches en junio de 2017
Respuesta de Shirley el 1 jul. 2017
Thank you for staying with us and thank you for your review. We welcome you again should you find the need to visit the Atlanta area!

10/10 Excelente

Janeth, SC

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lindo hotel
Un hotel muy pequeñito pero limpio te hacen sentir como en casa !! I love it

10/10 Excelente

Christina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cute, basic, great staff, very cute area across from Emory campus with plenty of dining options within a short walk
Se hospedó 1 noche en mayo de 2024
Respuesta de The University Inn at Emory el 21 may. 2024
Thank you for your kind remarks, it was a pleasure to accommodate you during your stay at The University Inn at Emory. Please think of us again if your future travels brings you to the area,.

10/10 Excelente

michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Shirley el 14 may. 2024
Thank you for the excellent rating, and especially thank you for allowing us the opportunity to serve you. It truly was our honor to do so. Should you return to the area we invite you to stay with us again.

10/10 Excelente

Carol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de Shirley el 7 may. 2024
Thank you for your excellent rating, and thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area we invite you to stay with us again.

8/10 Bueno

Jackie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is conveniently located next to Emory University. The staff is friendly. The facility is a bit old and tired.
Se hospedó 2 noches en abril de 2024
Respuesta de Shirley el 30 abr. 2024
Thank you for allowing us the opportunity to serve you. We are continuously improving such as recently newly pained rooms and brand new carpet only 4 months old. Our next major change will be a new roof, which unfortunately does not change the aesthetics. More to come though. Should you return to the area, we invite you to stay with us again.

8/10 Bueno

John

Se hospedó 2 noches en abril de 2024
Respuesta de Shirley el 14 may. 2024
Thank you for your review and thank you for allowing us the opportunity to serve you. Should you return to the area we invite you to stay with us again.

8/10 Bueno

Vanessa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pool was closed; which is fine; but it was dirty
Se hospedó 2 noches en abril de 2024
Respuesta de Shirley el 15 abr. 2024
Thank you for allowing us to serve you. It truly was our honor. Our pool is seasonal and we are now working on getting it ready. Yes, it should have been clean but our pump has to be replaced which is why it was dirty looking. Should you return to the area, we invite you to stay with us again.

8/10 Bueno

Gopi

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to Emory and walkable to University..
Se hospedó 2 noches en abril de 2024
Respuesta de Shirley el 15 abr. 2024
Thank you for allowing us to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

4/10 Mediocre

luisa

Se hospedó 1 noche en marzo de 2024
Respuesta de Shirley el 15 abr. 2024
Thank you for allowing us the opportunity to serve you. It truly was our honor to do so. We are sorry that we did not meet your expectations. Should you want to share your concerns management at the Inn would appreciate being informed.

10/10 Excelente

Cheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice spacious room
Se hospedó 1 noche en marzo de 2024
Respuesta de Shirley el 18 mar. 2024
Thank you for allowing us the opportunity to serve you and thank you for your excellent review. Should you return to the area, we invite you to stay with us again.

10/10 Excelente

Qiyun

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff are nice and Robert helped me arrange a move-in earlier than 3PM on a third-floor room. The room is very spacious and clean with a blackout curtain, so I got to have a good night sleep. No daily cleaning service but it's okay for me. Breakfast is cereals, milk, coffee and bread. Overall it was a nice experience! Excellent location for visiting Emory.
Respuesta de Shirley el 14 mar. 2024
Thank you for your excellent review. More importantly, thank you for allowing us the opportunity to serve you. Should you return to the area, we invite you to stay with us again.

6/10 Aceptable

Rodrigo

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Staff was helpful and nice. Property is rundown.
Se hospedó 2 noches en marzo de 2024
Respuesta de Shirley el 11 mar. 2024
We are sorry we did not meet your expectations. We put in new carpet 3 months ago, repainted the inside of the rooms as well as improvements to the HVAC. There are plans for other updates such as new mattresses and window treatments this year. Management would appreciate knowing more about your "run down" description if you would like to directly provide your feedback to them. We very much appreciate the opportunity to serve you.

4/10 Mediocre

Kathryn

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Overall property was in poor condition and interior room was filled with used broken down furniture. Bath tub was covered with rust and dirty. Floors need new carpet and tile/linoleum. Just overall poor condition. Oh and window treatments covered in dripping stains.
Se hospedó 1 noche en febrero de 2024
Respuesta de Shirley el 29 feb. 2024
We are so sorry we did not meet your expectations. We certainly hope you had a restful sleep. After inspection of the room after your departure today we agree that the blackout curtain needs to be replaced and will be in the near future. As to the carpet it was replaced in December 2023. We do not have linoleum in the room anywhere so not sure about that, while the ceramic tile is in excellent condition. We do agree the tub needs attention. We use cleaning processes that exceed CDC requirements and we are often praised for our cleanliness of our rooms. It is extremely concerning to us that you could have found the room not clean, therefore, action will be taken with our staff to assure this does not happen again. Our guest's comfort is at the top of our purpose and we very much regret when any guest is not happy.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Shirley el 5 mar. 2024
Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.

10/10 Excelente

Nassifatou

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very satisfied with stay. The receptionist (Ina) is very nice and helpful.
Se hospedó 4 noches en febrero de 2024
Respuesta de Shirley el 28 feb. 2024
Thank you for your excellent review. Especially thank you for allowing us the opportunity to serve you. It truly was our honor to do so. Should you return to the area, we invite you to stay with us again.

10/10 Excelente

Lorene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Shirley el 28 feb. 2024
Thank you for your excellent review and thank you for allowing us the opportunity to serve you. It certainly was our honor. Should you return to the area, we invite you to stay with us again.

2/10 Terrible

Patrick

No le gustó: Personal y atención, servicios
This hotel refuse to cancel the reservation when contacted 15 minutes following the reservation being made by error - which I believe was a system problem. The reservation was booked as nonrefundable, which was discovered when a credit card alert was received on my iPhone. Despite immediately contacting Expedia about the error, and multiple times, the reservation was never cancelled. The reservation was made more than two months prior to the travel planning so there was no time issue. AVOID THIS HOTEL is my recommendation. From my perspective, the customer service is unacceptable. As a closing note, I have consistently found the customer service at Expedia to be polite but useless and ineffective for addressing concerns about bookings or complaints about service.
Se hospedó 5 noches en enero de 2024
Respuesta de Shirley el 20 feb. 2024
The hotel does not have record of a request for advance cancellation with the name of Patrick. If you would like this investigated further please contact the hotel directly for their internal inquiry.

8/10 Bueno

Rodney

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location for walking to Emory University campus. Easy pick-up spot for Uber.
Se hospedó 2 noches en febrero de 2024
Respuesta de Shirley el 19 feb. 2024
Thank you for allowing us the opportunity to serve you. It truly was our honor. Should you be in the area again, we invite you to stay with us.

8/10 Bueno

Vilma

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Adequate
Convenient location to Emory. Motel style hotel. Friendly staff. No cleaning service available unless you stay 3 nights.
Se hospedó 3 noches en febrero de 2024
Respuesta de The University Inn at ewmory el 14 feb. 2024
+++++++++++++++++++++++++++++++++++++++++Thank you for staying with us. It was a delight to have you here. Please think of us the next timeyour travels bringsyou to the Atlanta area.

10/10 Excelente

Gail

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Friendly staff; negative is no elevator
Se hospedó 1 noche en febrero de 2024
Respuesta de The University Inn at Emory el 6 feb. 2024
Thank you for your excellent remarks, and for staying with us here at The University Inn at Emory. We are glad tha having no elevator did not stop you from enjoying your stay. We look forward to accommodating you again in the future.

10/10 Excelente

charles

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de The University Inn at Emory el 6 feb. 2024
Thank you for staying with us. We look forward to accommodating you again in the future.

2/10 Terrible

robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was good except we have no hot water
Se hospedó 1 noche en enero de 2024
Respuesta de The University Inn at Emory el 6 feb. 2024
Thank you for staying with us. We are glad that you enjoyed your stay. We apologize for the hot water issue, it has since been resolved. Please feel free to visit us again.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We enjoyed the overnight stay, close to Emory Hospital for an early appointment. Would stay again, just wish it was less costly for the patients.
Se hospedó 1 noche en enero de 2024
Respuesta de Shirley el 29 ene. 2024
Thank you for allowing us the opportunity to serve you. There may be different rates available directly at the hotel should you return and need to stay again.

8/10 Bueno

Tandria

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Knowledgeable Professional front desk staff
Se hospedó 1 noche en enero de 2024
Respuesta de Shirley el 29 ene. 2024
Thank you for allowing us the opportunity to serve you, and thank you you for taking the time to provide a review. It truly was hour honor to serve you. Should you return to the area, we invite you to stay with us again.

4/10 Mediocre

Doug

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
No hot water
Se hospedó 2 noches en enero de 2024
Respuesta de Shirley el 25 ene. 2024
We are sorry that we did not meet your expectations and that you did not have hot water. I hope that you reported this issue to the front desk for their direction which could include a room change. It is very important to us that our guests have the service they expect and if something is not as it should be we work hard to get resolution. Again, we are sorry this happened and will thoroughly inspect the room.

8/10 Bueno

Joseph

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location and price.
Very convenient to Emory Village, Virginia Highland. Good location and price. Robert is a real asset to the property. He was very accommodating and helpful with information after we arrived on an early flight from Florida.
Se hospedó 2 noches en enero de 2024
Respuesta de Shirley el 25 ene. 2024
Thank you for your great review. It certainly was our honor to serve you. Should you return to the area we invite you to stay with us again.

8/10 Bueno

Lizabeth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pretty good for the price.
Check in process was easy. The room was clean and comfortable. The extra locks in the door made me feel safe, even though it’s a motel so the door leads to the outside, not a hallway. They should not claim they serve breakfast. Plastic wrapped danishes ( like you’d get at 7-11, that don’t go bad for months) and a kind bar and coffee are not a breakfast. It would be nice to have two bars of soap in the room. One for the sink and one for the shower. I’d recommend even a small upgrade on the TP. I noticed the Atlanta airport bathroom TP was thicker. It was clean, safe, warm (it’s 35 degrees out) and fairly quiet.
Se hospedó 3 noches en enero de 2024
Respuesta de Shirley el 25 ene. 2024
Thank you for your review. It truly was our honor to serve you. We will take your comments under consideration. We have a grab and go continental breakfast style breakfast which also includes yogurt, fruit cup, and a variety of box cereal & milk. We are sorry that our breakfast did not meet your expectations. Should you return to the area we invite you to stay with us again.

10/10 Excelente

JACOB

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great to stay. Thank you!
Se hospedó 1 noche en enero de 2024
Respuesta de Shirley el 15 ene. 2024
Thank you for your excellent review. It truly was our honor to serve you. Should you return to the area we invite you to stay with us again.

10/10 Excelente

Kenneth

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de Shirley el 15 ene. 2024
Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area we invite you to stay with us again.

10/10 Excelente

Terry

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Generally well maintained, convenient to Emory U. and reasonable cost.
Se hospedó 4 noches en enero de 2024
Respuesta de Shirley el 15 ene. 2024
Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.

8/10 Bueno

Chia-Wen

Se hospedó 2 noches en enero de 2024
Respuesta de The University Inn at Emory el 10 ene. 2024
Thank you for selecting The University Inn at Emory for your stay. We look forward to accommodating you again if your travels bring you to our area.

10/10 Excelente

WANDA

Viajó con su familia y niños pequeños, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff is very friendly and courteous.
Se hospedó 2 noches en enero de 2024
Respuesta de The University Inn at Emory el 10 ene. 2024
Thank you for selecting our hotel and for your kind compliment to the staff. We look forward to accommodating you again in future if your travels bring you to our area. Have an excellent day.

8/10 Bueno

Alex

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Beds need to be updated. Very antiquated
Se hospedó 3 noches en diciembre de 2023
Respuesta de Shirley el 4 ene. 2024
Thank you for allowing us the opportunity to serve you and thank you for your review. We have planned for 2024 to replace mattresses so coming soon. Your room had new carpet installed about a week before your stay which we hope make your stay more comfortable. Should you return to the area, we invite you to stay with us again.

8/10 Bueno

Raymond

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quaint but tired property getting some tlc. Nice sized room but the bathroom could use some new tile.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shirley el 4 ene. 2024
Thank you for allowing us the opportunity to serve you and thank you for your review. Your room had new carpet installed the day before your stay which we hope made your stay more comfortable. Should you return to the area, we invite you to stay with us again.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Estado de la propiedad e instalaciones
Handicap room
We requested a handicap room since there was no elevator. The office staff was wonderful and very helpful. The room had not been cleaned recently and there was dust on lamps and kitchen appliances. Towel racks were absent near the sink and out of the wall in the bathroom. We were there for 5 nights and never saw housekeeping. Granted it was over the holidays and they offered to call someone to come back Christmas Eve, we declined. Location was great.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Shirley el 1 ene. 2024
Thank you for allowing us the opportunity to serve you and thank you for your review. It truly was our honor to have you stay with us. Per the Things to Know (yellow paper), housekeeping is available on request. We regret that you found things dusty. They have now been cleaned thoroughly as we just replaced the carpet and have completed a deep clean of all rooms. We will notify housekeeping of your issues and will make adjustments to be sure rooms are fully dusting regularly. Should you return to the area, we invite you to stay with us again.

10/10 Excelente

Sarah

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención
The hospitality of the staff was above and beyond! They were absolutely wonderful!!
Se hospedó 2 noches en diciembre de 2023
Respuesta de Shirley el 27 dic. 2023
Thank you for the excellent review, and thank you for allowing us the opportunity to serve you. I certainly was our honor and privilege to do so. Should you return to the area, we invite you to stay with us again.

6/10 Aceptable

Laura

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Shirley el 27 dic. 2023
Thank you for allowing us to have the opportunity to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.

8/10 Bueno

Stephanie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were amazing and check in was a breeze only issue was no ice
Se hospedó 1 noche en diciembre de 2023
Respuesta de The University Inn at Emory el 18 dic. 2023
Thank you for your positive response. We were pleased to have you stay at our hotel and look forward to accommodating you again on your future travels to this area. We are working on getting our ice machine repaired, sorry for the inconvenience.

10/10 Excelente

Reina

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed on night for my daughter's graduation. The hotel and the staff were great!
Se hospedó 1 noche en diciembre de 2023
Respuesta de The University Inn at Emory el 13 dic. 2023
Thank you for your excellent review. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.

10/10 Excelente

Raymond

Se hospedó 1 noche en diciembre de 2023
Respuesta de The University Inn at Emory el 13 dic. 2023
Thank you for your excellent review, we appreciate your positive feedback, it definitely was an honor to serve you and we look forward serve you again the next time you are in the area.

10/10 Excelente

ZIYU

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023
Respuesta de Shirley el 5 dic. 2023
Thank you for your excellent rating, and thank you for allowing us the opportunity to serve you. It certainly was our honor to do so. Should you return to the area, we invite you to stay with us again.