Exterior

Opiniones sobre Holiday Inn Atlanta-Northlake, an IHG Hotel

3 out of 5
Holiday Inn Atlanta-Northlake, an IHG Hotel
2158 Ranchwood Dr Ne, Atlanta, GA

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 333 de 962 opiniones" "
Evaluación: 8 - Bueno. 280 de 962 opiniones" "
Evaluación: 6 - Aceptable. 145 de 962 opiniones" "
Evaluación: 4 - Mediocre. 97 de 962 opiniones" "
Evaluación: 2 - Terrible. 107 de 962 opiniones" "

7,8/10

Limpieza

8,0/10

Personal y atención

7,2/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Alejandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
En el corredor del piso 4 habia un olor poco comun
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Javier

Le gustó: Limpieza, personal y atención
It had many signs of wear
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager el 18 ago. 2023
Hello Javier,Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. Hope to welcome you again soon.Sincerely,Hotel Manager.

10/10 Excelente

LUIS A

Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Yasmany

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bonito
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
Se hospedó 1 noche en mayo de 2021
Respuesta de Management el 3 jun. 2021
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ATLANTA-NORTHLAKE.

2/10 Terrible

Jaime

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2021
Respuesta de Management el 30 mar. 2021
Thank you for your feedback. We greatly appreciate it!

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
La limpieza excelentes Espere una hora para que me.dieran mi room
Se hospedó 1 noche en septiembre de 2019

4/10 Mediocre

Cliente verificado

Viajó por negocios, Viajó en grupo
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Mala actitud de una mujer que al parecer era la duaña.
Se hospedó 2 noches en marzo de 2019

8/10 Bueno

Jaime

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en marzo de 2019

8/10 Bueno

geo, north carolina

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Limpieza
Todo bien, solo cuiden un poco la limpieza de los pisos en los cuartos y en las áreas comunes.
Se hospedó 2 noches en marzo de 2018

8/10 Bueno

Gloria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buen hotel
Se hospedó 1 noche en julio de 2017

10/10 Excelente

Sheila

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We loved that once we were back at the property, we just walked to whatever activities we needed for the day. There was plenty of dining options as well as shopping right there. We felt safe, and never worried about walking, even in the evenings.
Se hospedó 3 noches en mayo de 2024
Respuesta de Hotel Manager el 11 may. 2024
Dear Sheila,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the convenience of our location with nearby activities, dining options, and shopping. It's great to know you felt safe and comfortable exploring the area, even in the evenings.We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

4/10 Mediocre

Erik, Prague

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I stayed here about 1.5yrs ago, and had trouble checking in because the "system is down". I got a key went to my room and walked straight into a family who was in the room. I went down and got another key for a room that was not occupied and chalked it up to a fluke. Fast forward 1.5yrs same thing. I arrive late afternoon and see a line of people waiting. System is down. Eventually, I did get a key but putting up $100 cash guarantee. I went to the room and sure enough its occupied. Luckily the occupant had his interior door lock in place so I didn't burst in on him. Other little things like the elevator inspection being a few days out of date are not egregious, but collectively they are a bad sign. I would say this hotel is just poorly managed.
Se hospedó 3 noches en abril de 2024
Respuesta de Hotel Manager el 8 may. 2024
Dear Guest,We apologize for the recurring issues you experienced during your stay, particularly with the check-in process and room assignments. Your feedback is concerning, and we take it seriously. We will investigate these incidents and address them with our team to ensure such lapses do not occur in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Akivia

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
Photos listed for this hotel does not match what you see in person. The staff were pleasant.
Se hospedó 11 noches en abril de 2024
Respuesta de Hotel Manager el 1 may. 2024
Dear Guest,We apologize for any discrepancies between the photos and the actual experience. We're glad to hear that our staff made a positive impression. Your feedback is valuable, and we'll work to ensure our online representation better reflects the reality of our hotel. Thank you for sharing your thoughts.Sincerely, Hotel Manager

4/10 Mediocre

Inge

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Old and smelly
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager el 1 may. 2024
Dear Guest,We apologize for the discomfort you experienced during your stay. Your feedback is important to us, and we'll work diligently to address these issues. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excelente

Fidele

Le gustó: Limpieza, estado de la propiedad e instalaciones
No problem
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 1 may. 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you didn't encounter any issues during your stay. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know. We appreciate your business and hope to welcome you back again soon!Sincerely, Hotel Manager

4/10 Mediocre

Damir

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
First hotel I’ve been in my life that charges for coffee
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager el 1 may. 2024
Dear Guest,We apologize for any inconvenience caused by our coffee charges. Your feedback is valuable, and we'll review our policies to ensure a better experience for our guests in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.Sincerely, Hotel Manager

6/10 Aceptable

Leon, Temecula

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
I was not aware that this location didn’t offer complementary breakfast. If that was the case I would have picked another IHG hotel
Se hospedó 7 noches en marzo de 2024
Respuesta de Hotel Manager el 2 may. 2024
Dear Guest,We're sorry to hear about your disappointment regarding the complementary breakfast. We understand how important it is to start the day right. While we don't offer complimentary breakfast, we do strive to provide excellent value and service in other areas. We appreciate your feedback and hope you'll give us another chance to exceed your expectations on your next visit.Sincerely, Hotel Manager

8/10 Bueno

Mary

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
In a good area
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 2 may. 2024
Dear Guest,Thank you for your review! We're delighted to hear that you enjoyed our hotel's location. We strive to provide a comfortable and convenient stay for all our guests. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 Terrible

Pam

Viajó por negocios, Viajó con su familia
Continental breakfast was not included, urine around the toilet, hallways reeked of vapor smells, staff not friendly.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager el 2 may. 2024
Dear Guest,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience during your stay. Cleanliness and guest satisfaction are our top priorities, and we'll address the issues you mentioned immediately with our housekeeping and maintenance teams. We strive to provide a pleasant and welcoming environment for all our guests, and we apologize if we fell short in meeting your expectations. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excelente

Ali

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager el 2 may. 2024
Dear Guest,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us. It's our aim to provide top-notch service and amenities to all our guests, and we're delighted that we exceeded your expectations. We hope to have the pleasure of welcoming you back again soon for another memorable stay!Sincerely, Hotel Manager

8/10 Bueno

Abadio

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager el 2 may. 2024
Dear Guest,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed your time with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We value your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

8/10 Bueno

Jasmine

Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Magnetic

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Christopher

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Diane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Christopher

Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
I do want to complain about the managers' response to the compliants of no heat in the room that I checked in. I moved three times while at this location. I am not statisfied with the decision that Shantea, tge general manager provided. She was impersonalble and stated ahe would not be able to refund me a night's stay. Multiple heating units were dysfunctional I can't believe this is a IGH hotel.
Se hospedó 3 noches en enero de 2024

2/10 Terrible

Myrella, Hollywood

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We are not familiar with the Atlanta area, but this hotel was not as expected. We are glad we only spend one night; we are a family of 4 and when we asked for extra towels, the front desk person gave us a hard time. I noticed he also gave a hard time to the people in front of us that was claiming their bed sheets weren't clean. When we came back from our night out in downtown, there was the police, rescue, fire fighters, when we got into the elevator, we saw a guy being taken by paramedics, it looked like he overdosed. I believe it happened in our floor bcse we saw syringes in the hallway. And to top it off, after a very busy day and trying to rest, we realized the room didn't have curtains, I had to use my hair clip to put the sides together so we could sleep. It was not a very good experience, like I said very happy it was only one night.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Shaneka

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had no dislikes.
Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

al

Le gustó: Limpieza, servicios
Entire property wreaked of weed.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Tiffany

Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The property is very old and needs to be renovated and there's a stank odor coming from the hallway carpet. Also there's no security patrolling the parking lot, but they have several signs posted outside stating park at your risk. If this info was provided on the website, I would've never booked this hotel. The room that was given to me 306 the ceiling in the room and bathroom looks like it's about to cave in smh.
Se hospedó 3 noches en diciembre de 2023

6/10 Aceptable

SHARON

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
It was quiet. There are restaurants and shopping near by. It's close to the interstate
Se hospedó 2 noches en diciembre de 2023

4/10 Mediocre

W

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
I like the peaceful, quiet atmosphere and location. I didn’t like that my heat didn’t work in my room and the sight of a roach in my room.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Michelle

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Roderick

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

MARIA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Was nice
Se hospedó 2 noches en diciembre de 2023

2/10 Terrible

venkata

No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

WaKia

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
The room and I really needed repair and upgrading. The restaurant in the lobby closed before 8pm. Kind of disappointed
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Vic

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Sara

Se hospedó 3 noches en diciembre de 2023

4/10 Mediocre

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
You can do better
Small room. Kinda dingy. Small bathroom AC was so noisy I had to turn it off
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Meisha

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the fact that the hotel had.no tolerance.for weed smokers.. Staff & service was fantastic. Decent location Simple & safe stay for the money
Se hospedó 4 noches en noviembre de 2023

10/10 Excelente

Karen

Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

LaNora

Viajó con su familia
Le gustó: Personal y atención
It’s was decent for the price. Staff was really nice.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Eugene

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Prayag, blakely

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property Smelled like Smoke!!
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager el 20 nov. 2023
Prayag,Thank you for taking the time to share your feedback with us. We apologize that your stay was anything less than exceptional. Please know that we value your feedback and will address all the issues you encountered during your stay. Regards,Hotel Manager

8/10 Bueno

Detraeon

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Kimberly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager el 18 nov. 2023
Kimberly,Thank you for choosing Holiday Inn Northlake-Atlanta. We strive to make sure that each one of our guests has the best experience available. We look forward to you visiting us again.Have a great day!

10/10 Excelente

Margie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This was a great place to stay
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 18 nov. 2023
Margie,Thank you for taking some time to review our property. We are committed to delivering excellence and ensuring our guests leave satisfied. We're delighted to know that our staff and facilities exceeded your expectations and we look forward to your return.Best,Hotel Manager