Área de juegos infantiles al aire libre

Opiniones sobre Hilton Garden Inn Atlanta Downtown

3.5 out of 5

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 522 de 1002 opiniones" "
Evaluación: 8 - Bueno. 263 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 105 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 57 de 1002 opiniones" "
Evaluación: 2 - Terrible. 55 de 1002 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Carlos, Miami

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ashley el 29 dic. 2023
Thank you for feedback.

2/10 Terrible

Natalia

Se hospedó 1 noche en septiembre de 2023
Respuesta de Ashley el 21 oct. 2023
Thank you for your feedback.

8/10 Bueno

Bryan

No le gustó: Limpieza
No hacen limpieza en las habitaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Siobhan Sims el 1 oct. 2023
Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. Thank you for your loyalty.

2/10 Terrible

Aquiles

No le gustó: Limpieza, estado de la propiedad e instalaciones
Fatal hotel viejo feo las jalonadas no sirven pase una mala noche además me hicieron unos cargos que no se de que son además de ser súper caro me cobraron estacionamiento me hicieron un cargo doble. Y no se porque.
Respuesta de Siobhan Sims el 1 oct. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

4/10 Mediocre

Alan

Viajó con su familia
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
This is probably the oldest hotel in downtown Atlanta. And for sure the oldest Hilton I've ever been in the world. Everything needs a lot of maintenance and urgently a change for new beds, new furniture, restaurant etc Doesn't match the Hilton standard at all
Se hospedó 4 noches en agosto de 2023
Respuesta de Siobhan Sims el 1 oct. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

10/10 Excelente

Rafael

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Bry Rivera, Assistant General Manager el 25 ago. 2023
Thank you so much for taking the time to leave us a perfect rating!

10/10 Excelente

Anisley

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Excelente atención del personal en el front desk, la habitación maravillosa con vista a la ciudad y muy buena ubicación
Se hospedó 2 noches en julio de 2023
Respuesta de Bry Rivera, Assistant General Manager el 25 ago. 2023
Gracias por tomarse el tiempo para revisar su estadía con nosotros. Me alegra mucho saber que nuestro personal le hizo sentir como en casa. Esta es realmente una de las cosas que intentamos mantener en nuestro hotel. Esperamos volver a verte pronto!

8/10 Bueno

veronica

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Edgar

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Es muy buena, excelente ubicacion
Se hospedó 2 noches en febrero de 2023
Respuesta de Hilton Garden Inn Atlanta Downtown el 22 feb. 2023
Thank you for staying with us and for the 5 star rating. We look forward to your next visit.

10/10 Excelente

CARLOS

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Muy limpio, excelente ubicación
Se hospedó 2 noches en agosto de 2022
Respuesta de Kaplyn el 21 ago. 2022
Thank you for your review. We appreciate your feedback!

10/10 Excelente

harry

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo Bien
Se hospedó 1 noche en mayo de 2022
Respuesta de Kaplyn el 9 jun. 2022
Thank you for your review. We appreciate your feedback!

8/10 Bueno

Yadrialys

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es un hotel bien céntrico, con acceso a pie a diferentes sitios,buena limpieza y volveríaamos a ospedarnos allí, lo único q me pareció un poco caro fue el parking
Se hospedó 1 noche en enero de 2022
Respuesta de Kaplyn el 29 ene. 2022
Thank you for your review. We appreciate your feedback!

10/10 Excelente

Abelardo

Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
La ubicación es excelente.
Se hospedó 2 noches en agosto de 2021
Respuesta de ivy el 18 ago. 2021
Thank you for staying with us. We appreciate your business and your feedback.

10/10 Excelente

FERNANDO

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Accesible
Muy buen hotel y accesible
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel Management el 24 jul. 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cerca de lugares turísticos
Se hospedó 2 noches en junio de 2021
Respuesta de ivy el 28 jun. 2021
Thank you for staying with us. We appreciate your feedback.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Demasiado caro y sucio
Se hospedó 1 noche en mayo de 2021
Respuesta de Hotel Management el 27 may. 2021
Thank you for your feedback. We appreciate your business.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Céntrico, muy buen servicio y las habitaciones excelente. Lo único malo el pago del parqueo debería estar incluido en la tarifa.
Se hospedó 2 noches en mayo de 2021
Respuesta de ivy el 23 may. 2021
Thank you for staying with us.

10/10 Excelente

Nora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien, cumplió con nuestras expectativaa
Se hospedó 2 noches en mayo de 2021
Respuesta de Hotel Management el 17 may. 2021
Thank you for staying with us. We appreciate your feedback

2/10 Terrible

Bertha Judith

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The WORST service in town
I really HATE the hotel, it has the WORST service in town , everything is difficult for them, things like cleaning our room was something impossible to do. They changed me from one Hilton to another, and didn’t explain me why, when I arrived to the other Hilton they gave me one room with one bed for three people, when I ask in front desk for a two bedroom they demand me to show my reservation with two bed room they demand me to show my reservation with two beds (that by the way I had ), it is a 30 minute problem to get your car, none of the other hosts wore face masks. I think people that work in Hilton hotel Are confused, coronavirus does not allow them to treat hosts like garbage, be lazy and disrespectful
Se hospedó 3 noches en diciembre de 2020

8/10 Bueno

Sydnee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en abril de 2024
Respuesta de Tirrell Y. el 1 may. 2024
Was there anything we could have done to make your stay better than it was?

10/10 Excelente

Milton

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is in walking distance
Se hospedó 3 noches en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 30 abr. 2024
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad you found our location convenient.

6/10 Aceptable

Jay

Not worth the money
Se hospedó 2 noches en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 30 abr. 2024
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so we can discuss your issues personally.

4/10 Mediocre

Samson

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Servicios
Room stuffy, no room service. Not what I expected
Se hospedó 4 noches en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 30 abr. 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so we can discuss your issues personally.

10/10 Excelente

Austin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's in the middle of the city
Se hospedó 1 noche en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 30 abr. 2024
I am pleased to hear that you find our location to your liking. I hope to see you again soon.

4/10 Mediocre

Roshanda

No le gustó: Personal y atención
Se hospedó 2 noches en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 30 abr. 2024
Thank you for taking time to rate your experience with us. We'd love to know what we could've done to make it better!

10/10 Excelente

LaMica, Saint Clair Shores

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a nice stay I give it 5 stars
Se hospedó 1 noche en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 22 abr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excelente

Michael and Claudia

Se hospedó 2 noches en marzo de 2024
Respuesta de Bry Rivera, Assistant General Manager el 21 abr. 2024
Thank you for taking the time to leave us a perfect rating!

4/10 Mediocre

Ricardo

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios
Personal not friendly, one day the room wasn’t clean
Se hospedó 3 noches en abril de 2024
Respuesta de Tirrell Y. el 17 abr. 2024
We are sorry to hear you did not enjoy your stay with us. We hope you would give us another chance to change your mind about us. Unfortunately, the housekeeping cleaning policy is every other day at this property.

10/10 Excelente

Christopher

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is right next door to the Georgia Aquarium and there's parking on site. There are also plenty of food options within walking distance
Se hospedó 3 noches en abril de 2024
Respuesta de Tirrell Y. el 17 abr. 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again real soon.

6/10 Aceptable

Wiebke

Viajó con su familia
Le gustó: Servicios
Das Hotel liegt optimal um ins Aquarium und zum World of Coca Cola zu gehen. Leider ist es schon etwas abgewohnt . Das Frühstück ist sehr mittelmäßig.
Se hospedó 3 noches en abril de 2024
Respuesta de Tirrell Y. el 17 abr. 2024
We are pleased to hear that you enjoyed your stay with us. We hope you can come stay with us again when we are fully renovated this fall.

6/10 Aceptable

Casey

Viajó con su familia
Le gustó: Limpieza, servicios
The customer service for cleaning the room and or asking for more tissues and stuff never happened. Little annoyed with the service when you need something.
Se hospedó 4 noches en abril de 2024
Respuesta de Tirrell Y. el 14 abr. 2024
We are sorry to hear we dropped the ball on cleaning your room. We hope you stay with us again to show we can do better than you were provided

10/10 Excelente

Erwin H Ford

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Ee need e d a dnack and drink after a concert but the hotel. Had none available. Sad and disappointing.
Se hospedó 1 noche en abril de 2024
Respuesta de Bry Rivera, Assistant General Manager el 15 abr. 2024
Thank you for taking the time to share your experience with us. I apologize none of our outlets were open after your concert, however, should you choose to stay with us again in the future, our Shop is available with snacks and meals 24 hours a day located at the front desk. I am so sorry this wasn't communicated to you better.

8/10 Bueno

Randall

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en marzo de 2024
Respuesta de Tirrell Y. el 11 abr. 2024
Was there anything we could have done to make your stay any better than it was?

10/10 Excelente

Kimberly

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property is across the street from the ga aquarium. I am a 58 year old grandmother and I took my 15 year old and 6 year old granddaughters. Felt very safe even walking due to a lot of police presence in the area. Parked in the hotel parking garage which was 20 dollars per day. Restaurants within walking distance and one in hotel. Would stay again. Hotel is clean. We stayed right above pool area but would ask for a different room next time due to people were up and loud at 1 am. That was literally the only con to our stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Tirrell Y. el 9 abr. 2024
We are pleased to hear you enjoyed your stay. We hope you come back to join us again real soon. We are due for a renovation this year and hope you can see us towards the end of the year.

8/10 Bueno

Joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was not informed until I got there that parking was extra. It was $40 a day or $50 a day for valet. When booking a room they should have told me of that.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tirrell Y. el 9 abr. 2024
When booking your reservation, it does state that there is a parking charge. When you look at the details of the hotel.

8/10 Bueno

Simone

Viajó con su familia
Our room was by the pool ,it was very noisy, but overall was good
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirrell Y. el 5 abr. 2024
Was there anything we could have done to make your stay better?

2/10 Terrible

Cristina

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
I booked this hotel room for the convenience to the convention center. The property is dated and musty. The walls are very thin and the people next to us were fighting until well past midnight. Our room was over the pool and again, lots of shouting until midnight. The staff is very gracious and everyone met us with a smile - it’s unfortunate the state of the property and the clientele. For almost $400 a night, I would never stay here again.
Respuesta de Tirrell Y. el 31 mar. 2024
Lucky enough we are due for an upgrade in the next couple months. Please come back and join us so we can make it right for you next tie and enjoy your stay with us better than the last.

10/10 Excelente

Katherine

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the stay. Nice room. Helpful staff. Breakfast was good, but tad pricey. Pool/spa was nice but could have used a more powerful filter. Nice area close to down town within walking distance. Would have liked blackout curtains because the area is bright all night.
Se hospedó 2 noches en febrero de 2024
Respuesta de Tirrell Y. el 29 mar. 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

10/10 Excelente

Monica

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirrell Y. el 29 mar. 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

10/10 Excelente

Diana

Se hospedó 1 noche en marzo de 2024
Respuesta de Tirrell Y. el 17 abr. 2024
We are pleased to hear you enjoyed your stay with us. We hope to see you again real soon.

8/10 Bueno

Tiffany

Viajó con su familia
The blinds in the room do not close.
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirrell Y. el 29 mar. 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

8/10 Bueno

Lindsay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirrell Y. el 29 mar. 2024
We are glad you enjoyed your stay. Was there anything we could have done to make it better?

8/10 Bueno

Karl

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Centrally located property in the heart of Downtown Atlanta. The staff is friendly, the room size is good, but the hotel is a bit dated and the lobby’s condition is subpar. The breakfast buffet is 2/5 in my opinion but the price is ok. TIP: If you’re planning of visiting the gorgia aquarium, get tickets from the lobby of this hotel and you’ll save some money.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tirrell Y. el 26 mar. 2024
Thank you for your kind words. We are due for an full renovation at the end of the year. we hope you come stay with us the next time you are in Atlanta to hopefully have a better stay than you did last.

6/10 Aceptable

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room was noisy and near the pool area and hot tub. Hotel was a great location near Centennial park and to tourist attractions.
Se hospedó 2 noches en marzo de 2024
Respuesta de Bry Rivera, Assistant General Manager el 22 mar. 2024
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that your room was noisy. Please note that your concerns have been passed onto our staff. We do hope you give us another chance as we will definitely improve our services.

4/10 Mediocre

Kim

The front desk staff were not helpful or friendly. Just going about their jobs with as little effort as possible.
Se hospedó 1 noche en marzo de 2024
Respuesta de Bry Rivera, Assistant General Manager el 20 mar. 2024
Thank you for taking the time to review your experience with us. I am so sorry to hear your perception of our desk staff was off-putting. I'd love to know more. Please reach out to the hotel directly.

8/10 Bueno

Cristina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Tirrell Y. el 18 mar. 2024
Was there anything we could have done to make your stay better than it already was?

8/10 Bueno

Caron

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff was excellent especially the young man from India! I was disappointed in the brunch. Tea bags just dropped on the table, waitress did not listen to order {she seemed side tracked} Valet was very helpful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Tirrell Y. el 17 mar. 2024
We are sorry to hear your experience was not up to your expectations. We hope you give us another chance to make it better for you next time.

10/10 Excelente

Nina

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property is in a great location, the amenities within are great, area felt safe.
Se hospedó 3 noches en marzo de 2024
Respuesta de Bry Rivera, Assistant General Manager el 22 mar. 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that you felt safe while you were here. We hope to see you again soon!

6/10 Aceptable

Jacqueline

Viajó con su pareja
Le gustó: Servicios
The housekeeping crew sucked. They completely skipped by room and the bathroom was not cleaned to begin with. It kind of ruined the whole experience.
Se hospedó 2 noches en marzo de 2024
Respuesta de Tirrell Y. el 17 mar. 2024
We are sorry to hear you did not enjoy your experience. Please note that the correct department will be notified for a correction in the process.