Dear Cole, thank you for your review. Please accept our apologies for the service issues you experienced and our lack of responsiveness. We are looking into the matter to see what went wrong because we trained our team to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon!Sincerely,Hotel Management

Jose, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

Yahaira, thank you for staying with us and taking the time to post a review. We are terribly sorry for the problems you experienced, especially with regard to our front desk service and the odor you encountered in your room. We will share your concerns with the appropriate teams, so that such instances are not repeated. We can absolutely do better, and we hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management

Thank you for choosing us for your stay at Extended Stay America. We are sorry that your initial room was not clean during your visit, but we are happy our front desk associate could accommodate you with a new suite. Please come and see us the next time you are in the area. Sincerely, Hotel Management

Juan, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management

We appreciate you taking the time to post your review of Extended Stay America. It is a delight to know you liked our well-maintained property and had a great stay. However, we are sorry we couldn’t provide you with an excellent breakfast experience. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management

Jefferson, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management

Dear Liling, Thank you for being our guest. It is nice to know you were pleased with having a kitchen in the room. However, we apologize for the issues you disliked. During check-in, we will instruct our front desk team to mention our kitchenware policy. The dishes are kept at the front desk to ensure cleanliness and are delivered to the guest's suite as requested. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management

Dear Brandon, Thank you for choosing us. We regret the experience you and your wife had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Liyah, We deeply regret the challenges you faced during your stay. Your experience does not meet our standards, and we sincerely apologize. Our team will address the cleanliness issues and improve communication regarding amenities. Regarding the early check-out process, we will review our procedures to ensure a smoother experience. Your feedback is invaluable, and we appreciate your patience. We're committed to making the necessary improvements, and we hope to regain your trust in the future.Sincerely,Hotel Management

Dear Shannon, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused you and your family. We understand that after a long journey, our guests look forward to having a clean and well-maintained room to relax and rest. However, we’re sorry for being unable to make that happen for you. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Meanwhile, please reach out to our front desk for any further assistance. We hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. Your feedback is essential as we continually focus on advancing our guest experience. Furthermore, we'll contact our pest control provider to ensure they take all necessary precautions to prevent future issues. We value your feedback and hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

Dear William, Thank you for choosing Extended Stay America for your stay! We're pleased to hear you found it nice overall. Your feedback about the amenities is valuable, and we appreciate your understanding. We look forward to welcoming you back for another pleasant stay. Sincerely,Hotel Management

Dear Arthur, Thank you for being a guest at our hotel. We apologize for the inconvenience you faced upon arrival due to the delayed check-in process. Your feedback is important, and we are addressing the situation to ensure it doesn't recur. We appreciate your patience and thank you for acknowledging the helpfulness of our team member. We strive to provide a seamless and friendly experience for our guests. Your comments will aid us in improving our service. We hope to have the chance to welcome you back and provide a more positive impression.Sincerely,Hotel Management

Dear latoyia, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. This is different from the typical feedback we receive about our staff and their service. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.We hope you will consider a future visit so we can better demonstrate our commitment to service excellence.Sincerely,Hotel Management

Dear Sharon, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management

Dear Jeff, Please accept our apologies for the issues you experienced during your recent stay with us. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear Sylvia, Thank you for being our guest and sharing your feedback. We are sorry for your experience with the cleanliness, amenities, and service not meeting your expectations. We aim to provide the best customer service, clean accommodations, and a comfortable environment at an affordable price so the guest wants to return again and again. What you experience is unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We hope you accept our apologies and allow us another chance to show you the hospitality and stay you deserve whenever you return to the area.Sincerely,Hotel Management

Dear Sheila, Thank you for sharing your experience about your stay with us. We sincerely apologize for your room not being clean. We always strive to keep a fresh and clean environment and ensure a comfortable stay for every guest. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Sheila, We apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to ensuring this does not happen again, and your room will get a deep cleaning so that future guests will not have the same issue. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Chris, Thank you for providing candid feedback about your stay. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We will address this appropriately to be more consistent in our service delivery. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Harsha, Thank you for choosing our hotel and for leaving your feedback. We apologize for not meeting your expectations. Please know our front desk is always available to make your stay comfortable. Thank you again, and we look forward to your next visit with us. Sincerely,Hotel Management

Dear Leigh, Thank you for choosing to stay with us at Extended Stay America and sharing your positive feedback. We are thrilled that you enjoyed your stay with us and that our team provided you with excellent service. Our team takes pride in providing our guests with clean and comfortable accommodations, and we are pleased to know that you found your room to be just that. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management

Dear Klaus, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. It is wonderful that you enjoyed our outstanding service and convenient location and found us an excellent value. We are thrilled to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely,Hotel Management