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Opiniones sobre Courtyard Atlanta Decatur Downtown/Emory

3 out of 5
Courtyard Atlanta Decatur Downtown/Emory
130 Clairemont Avenue, Decatur, GA

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 469 de 881 opiniones" "
Evaluación: 8 - Bueno. 252 de 881 opiniones" "
Evaluación: 6 - Aceptable. 89 de 881 opiniones" "
Evaluación: 4 - Mediocre. 50 de 881 opiniones" "
Evaluación: 2 - Terrible. 21 de 881 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Yusilemy, North Las Vegas

Se hospedó 4 noches en julio de 2023
Respuesta de Customer Service el 31 jul. 2023
We appreciate your feedback, Yusilemy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El lugar y la piscina cubierta muy buenos. La cercania a la calle principal y a los restaurantes
Se hospedó 12 noches en enero de 2021
Respuesta de Customer Service el 16 feb. 2021
¡Gracias por la calificación perfecta! Nos complace saber que tuvo una maravillosa estadía en el Courtyard Atlanta Decatur Downtown / Emory. Siempre nos esforzamos por brindar estadías satisfactorias y cómodas. ¡Nos encantaría tenerte de regreso pronto! ¡Gracias de nuevo! ¡Qué tengas un lindo día!

10/10 Excelente

Edward

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Edward, it's wonderful to hear that your stay at Courtyard Atlanta Decatur Downtown/Emory met your expectations. The team appreciates your positive score. We're looking forward to welcoming you back in the future!

10/10 Excelente

Rebecca

Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 22 abr. 2024
Rebecca, thank you for choosing Courtyard Atlanta Decatur Downtown/Emory. We're delighted to know your stay was enjoyable. Our team is looking forward to welcoming you back on your next visit to Atlanta.

10/10 Excelente

Donald

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
good location
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 21 mar. 2024
Donald, thank you for highlighting the prime location of Courtyard Atlanta Decatur Downtown/Emory. We're pleased you enjoyed your stay and anticipate welcoming you back soon.

10/10 Excelente

Martin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very helpful staff. Hotel carparking easily confused with multistory carpark on side of hotel. Was expensive!
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 10 mar. 2024
Martin, we're thrilled to hear you found our team members helpful at Courtyard Atlanta Decatur Downtown/Emory. We understand that the parking arrangements can be somewhat perplexing—we value this feedback and will take it into consideration for improvement. We look forward to welcoming you back in the future, ensuring a seamless experience during your stay with us.

8/10 Bueno

Emanuel

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 27 mar. 2024
Emanuel, thank you for taking the time to rate your stay at Courtyard Atlanta Decatur Downtown/Emory. While we're glad to know it was generally a positive experience for you, we're constantly striving for perfection. We hope on your next visit, we'll exceed your expectations and earn that coveted fifth star. Thank you for choosing us and we're looking forward to welcoming you back.

4/10 Mediocre

Amy

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The sink and bathtub were very dirty. The sink was clogged. The towels were stained and dingy. The window looked out to an inside area. Very claustrophobic. I did not like this hotel. Not worth the price. The only good thing was the location.
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service el 26 feb. 2024
Amy, it's regrettable to hear about your dissatisfaction with your recent stay. We're deeply sorry to learn about your experience with your room cleanliness and apologize for any issues you faced with bathroom fixtures and linens. Your feedback provides us with an opportunity to improve, and we will certainly address it with the relevant teams to ensure better guest experience moving forward. It's disheartening to know that the room placement didn't meet your expectations. In the future, please don't hesitate to request a different room placement during booking or at check-in as we aim to make your stay as comfortable as possible. We're glad you appreciated our convenient location and hope that despite your disappointments, we might have an opportunity to welcome you back for a better experience.

2/10 Terrible

Carolyn

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
I stayed at Courtyard Atlanta in Decatur on Saturday 2/24/2024 when I traveled there for my daughter's college ring ceremony. The property was nice and very clean overall. We ordered dinner and had it delivered to our room since we couldn't order from "Platez", the restaurant advertised in the hotel elevator and throughout the hotel property stating that we could order room service from them. That was the first disappointment. Secondly, the mattress in our room was so hard and lumpy that I woke up several times throughout the night in excrutiating pain. Then around 6:30 am we were awakened to small feet running up and down the hallway until finally the parents of said feet caught up with them and then came the screaming. Finally back to sleep around 7 am, it was short lived. At 8;30 am we were awakened once again, this time by housekeeping banging on our door. I got up and opened it and asked the young lady if I could help her. She proceeded to ask me if I was checking out, to which I replied yes, at 11 am...checkout time. I'm all for getting a jump start on your job, but to wake folks up at 8:30 am on a Sunday morning after they paid $200 for a one night stay in your hotel is ridiculous. I will never give Courtyard my hard earned money ever again. Never!!!
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 26 feb. 2024
Carolyn, it's regrettable to know that your stay was dotted with various issues, from room service to bedding comfort. We aim to ensure only the most restful stays and we're sorry that was not your experience. Equally important, we value your sleep and peace, and we wish that your mornings were as quiet as they should have been. Regarding the early housekeeping knock, we always emphasize respectful schedules for our guests and we're apologetic for the disturbance you encountered. We appreciate your feedback and will certainly use it to improve and to avoid similar issues in the future. Please do not let this experience deter you from giving us another chance. We have always valued your patronage.

6/10 Aceptable

Amy

Viajó con su familia
No le gustó: Limpieza, personal y atención
Sink and bathtub were so dirty. Sink was clogged. Run down. Window looks over inside area, a bit claustrophobic feeling. Not a great hotel. Would not stay again. It is right in Decatur Square. So location is good, that’s it though.
Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 26 feb. 2024
Amy, it seems like cleanliness did not meet your expectations and you experienced issues with your bathroom facilities. We regret to hear about the discomfort and ensure you this is not a usual occurrence. We are glad that our location proved convenient for you. We hope to have a chance to deliver a better experience in the future.

8/10 Bueno

Malikah

Se hospedó 1 noche en febrero de 2024
Respuesta de Customer Service el 21 mar. 2024
Malikah, it's pleasing to learn of your positive experience at Courtyard Atlanta Decatur Downtown/Emory. We appreciate you taking the timeshare such a splendid rating, and we hope to have you back with us soon to further enhance your experiences.

6/10 Aceptable

James

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 31 ene. 2024
James, thank you for taking the time to give us a rating. We're always striving to enhance our guest experience and we'd appreciate any feedback you might have. Please don’t hesitate to share additional comments or suggestions. We hope to serve you again soon.

4/10 Mediocre

Dyeesha

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Room was extremely hot and uncomfortable to sleep in at night.
Se hospedó 3 noches en enero de 2024
Respuesta de Customer Service el 21 ene. 2024
Dyeesha, we regret to hear about the discomfort you experienced during your stay due to the room temperature. Our goal is to deliver a restful experience for all guests. We appreciate your feedback and will share it with our team to improve future stays. Thank you.

10/10 Excelente

Akasha

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Customer Service el 8 ene. 2024
Thank you for the rating, Akasha!We're thrilled to see how much you enjoyed staying at Courtyard Atlanta Decatur Downtown/Emory. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 Aceptable

Corey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The mattresses were not comfortable at all. I have mobility issues and need a handicap room. The room was the furthest possible from the elevator. That makes no sense
Se hospedó 12 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Corey, thank you for voicing your concerns. Your comfort and accessibility are vital to us. It's unfortunate to learn that you found the mattress unappealing and the room location did not meet your needs. We constantly strive to improve our offerings, so we appreciate your feedback and will use it to refine our approach, especially regarding room assignments for guests requiring accessible accommodations. We hope for another opportunity to provide a more satisfactory stay.

10/10 Excelente

Ahmed, Albuquerque

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Ahmed, thank you for sharing your high rating of Courtyard Atlanta Decatur Downtown/Emory. We're delighted to know we left a positive impression. We hope to see you again during your next visit.

8/10 Bueno

michelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
This is the perfect location to experience all that Decatur has to offer. The hotel was nice and kept up well. Only the coffee shop was open for food or drinks in the hotel and only for a few hours, so plan to eat and drink elsewhere.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Customer Service el 13 ene. 2024
Michelle, thank you for highlighting the prime location of Courtyard Atlanta Decatur Downtown/Emory. It's wonderful to hear you found our hotel pleasant and well-maintained. We understand the limited availability of our coffee shop might have caused some inconvenience and appreciate your patience. Rest assured, we are always exploring ways to enhance our food and beverage offerings. We hope to see you again in the near future.

10/10 Excelente

Mike

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service el 26 dic. 2023
Mike, it's wonderful to see your high rating for the Courtyard Atlanta Decatur Downtown/Emory! We appreciate your feedback and we are thrilled you've had a positive experience. We hope to have the pleasure of welcoming you back in the future.

8/10 Bueno

Eric

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Some food related things not available as advertised, but a nice place and location
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 26 dic. 2023
Eric, thank you for choosing Courtyard Atlanta Decatur Downtown/Emory. We appreciate you highlighting our great location. Regarding your comment about food availability, we always strive to satisfy our guests' expectations and your feedback will help us do that better next time. We look forward to welcoming you again in the future.

10/10 Excelente

Judith

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very pretty and well decorated. Clean and accommodating. Exiting the parking garage was a bit of a hassle. We were not advised to keep a room key to use as our gate pass so we had to run back (when we saw the notice on the elevator) and get one before leaving. When we did leave, the key card didn't work so we had to back out of the exit lane, park, run back in to the front desk and get a new one. One other thing, the walls are quite thin. Before 8:30 AM, the room next to ours was being cleaned and we could hear everything. The cleaning people were not careful about not hitting the walls and it was very disruptive to our sleep (they started cleaning quite early). Then, between 8:30 - 9:00 AM a couple of housekeepers walked into our room while I was naked. Yikes. They didn't get in far enough to see me because my husband alerted them that we were there but that was pretty uncomfortable. All in all, you have a very nice hotel and we would gladly stay again and recommend it to our friends and family. Thank you!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 17 dic. 2023
Judith, it's delightful to learn that you enjoyed the aesthetic appeal and cleanliness of Courtyard Atlanta Decatur Downtown/Emory. We are, however, disturbed by your encounter with the parking garage and some noise disturbances. It's important to us that all guests have complete privacy and uninterrupted rest while staying with us. We'll ensure that our team members pay closer attention to these details for a smooth and serene stay. We appreciate that, despite some inconveniences, your overall experience was positive and you're willing to return and recommend us. We anticipate your next visit, hoping to surpass your previous experience.

10/10 Excelente

BD

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Needed a blanket.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Customer Service el 17 dic. 2023
It's wonderful to hear that your stay at Courtyard Atlanta Decatur Downtown/Emory was satisfactory overall. We understand the need for additional in-room amenities, such as blankets. Our team is always available to ensure that guests have everything they need and we will take your feedback into account. We're looking forward to your next visit.

10/10 Excelente

Starr

Everyone was nice and very helpful. Room nice and clean.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 12 dic. 2023
Starr, thank you for your shining review! We're thrilled to hear that everyone at Courtyard Atlanta Decatur Downtown/Emory contributed to a delightful experience. It's great that you found your room immaculate, as cleanliness is a high standard we've set. We appreciate your comments and look forward to welcoming you back soon.

10/10 Excelente

Molly

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service el 12 dic. 2023
Thanks for the fantastic rating, Molly!It's outstanding we could exceed your expectations during your stay at Courtyard Atlanta Decatur Downtown/Emory. We're all looking forward to your next stay with us.

10/10 Excelente

Jessica

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a great stay
Se hospedó 3 noches en noviembre de 2023
Respuesta de Customer Service el 28 nov. 2023
Jessica, we're thrilled to hear that you enjoyed your experience at Courtyard Atlanta Decatur Downtown/Emory. We aim to provide a fantastic stay for all our guests, and your words validate our efforts. Please consider visiting us again in the future.

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to our destination on Decatur. Nice accommodations.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Customer Service el 26 nov. 2023
Thank you for leaving us this fabulous review, Paul!We're so glad you had such an enjoyable time with us at Courtyard Atlanta Decatur Downtown/Emory! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!

4/10 Mediocre

Lisa

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Personal y atención
We have booked at this hotel 5 years in a row for thanksgiving but will never come back after this visit. I have not encountered a more disgruntled, rude manager at any hotel. A bald, heavy set man was checking in people and had no interest in good or even mediocre customer service. I believe his name was Roger and it seems he regretted his career decisions. Customers on the phone and at the check in desk were treated equally with disdain. This was very disappointing customer service and the lobby cleanliness was like a rural rest stop bathroom. The rooms were fine, no complaints with their condition.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Customer Service el 24 nov. 2023
Lisa, receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and we sincerely apologize for failing to meet your expectations.We have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide.On behalf of our entire team, we apologize again for the poor service you experienced and hate to have lost your future business.

10/10 Excelente

Jeanne

Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Service el 12 nov. 2023
Thanks for sharing this perfect rating, Jeanne!We're thrilled to hear you enjoyed your stay at Courtyard Atlanta Decatur Downtown/Emory! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service el 31 oct. 2023
Thank you for sharing your feedback.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Excelente

Mark

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was an easy and comfortable stay
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service el 30 oct. 2023
Mark, it's fantastic to hear about your smooth and cozy experience at Courtyard Atlanta Decatur Downtown/Emory. We strive to provide such comfortable experiences and your comments affirm our efforts. We hope to serve you again in the future for another pleasant stay.

10/10 Excelente

Chris

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service el 22 oct. 2023
Thank you for the great rating, Chris!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Courtyard Atlanta Decatur Downtown/Emory! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Bueno

Lynn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 21 sept. 2023
Lynn, it's great to hear that you had a positive experience at the Courtyard Atlanta Decatur Downtown/Emory. We hope your journey was memorable and look forward to welcoming you back in the future.

6/10 Aceptable

Charles

Viajó con su pareja
No le gustó: Personal y atención
Bang Average. Elderly parents stayed and didn't get much help. Concierge service non existent. In-house restaurant tried to overcharge them for breakfast. I was charged for parking I didn't use. Room were clean.
Se hospedó 8 noches en septiembre de 2023
Respuesta de Customer Service el 29 sept. 2023
Charles, we regret to hear about the challenges your parents experienced during their stay, particularly regarding support and dining charges. We can assure you it is not typical of the service we strive to provide. We're glad to know they found the rooms clean. We will definitely work on the points you raised to improve our guests' experiences in the future. Thank you for your feedback.

10/10 Excelente

Elijah

Le gustó: Servicios, estado de la propiedad e instalaciones
They were very helpful and kind. Many great suggestions for sight seeing and great food.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 8 sept. 2023
Thank you for sharing this wonderful review, Elijah!We are very pleased to hear that you had an enjoyable experience at Courtyard Atlanta Decatur Downtown/Emory! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

10/10 Excelente

Bradford

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
The area and all of the different restaurants that was in walking distance.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service el 3 sept. 2023
Thanks for the amazing rating, Bradford!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard Atlanta Decatur Downtown/Emory!

8/10 Bueno

Monica

Se hospedó 9 noches en agosto de 2023
Respuesta de Customer Service el 21 ago. 2023
Thank you for the 8/10 rating, Monica!It's great your time at Courtyard Atlanta Decatur Downtown/Emory was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excelente

Jalaya, Arlington

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service el 17 ago. 2023
Thank you for the fantastic rating, Jalaya!We strive to make all of our guests feel welcome and relaxed during their time at Courtyard Atlanta Decatur Downtown/Emory! We can't wait to see you again soon.

8/10 Bueno

Willie

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Servicios
Everything was spot less
Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Service el 15 ago. 2023
Willie, thank you for sharing your experience at Courtyard Atlanta Decatur Downtown/Emory. It's wonderful to hear how impressed you were with the cleanliness of our property. We strive to provide a well-maintained space for our guests to enjoy and your feedback validates our efforts. Hope to welcome you back again soon!

10/10 Excelente

Lora

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfe
Se hospedó 3 noches en agosto de 2023
Respuesta de Customer Service el 11 ago. 2023
Thank you for the wonderful rating, Lora!It's fantastic you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excelente

André

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service el 25 ago. 2023
André, it's fantastic to see your perfect scoring of Courtyard Atlanta Decatur Downtown/Emory. We're grateful for your support and hope to have you as our guest again in the near future.

8/10 Bueno

Tyler

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service el 22 ago. 2023
Tyler, thank you for choosing to stay at Courtyard Atlanta Decatur Downtown/Emory and taking the time to rate us. We're pleased to know you had a satisfying experience. We're committed to providing great stays for our guests, and we hope to welcome you back in the near future.

10/10 Excelente

Amanda C.

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 2 ago. 2023
Thanks for the outstanding rating, Amanda!We're delighted your time at Courtyard Atlanta Decatur Downtown/Emory was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was amazing
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 1 ago. 2023
Thank you for the fantastic rating, Michael!It's outstanding you had such a wonderful experience at Courtyard Atlanta Decatur Downtown/Emory. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excelente

Eugene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 31 jul. 2023
Thank you for the great rating, Eugene!It's excellent you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Bueno

Victor, MELROSE PARK

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient place, easy access.
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Service el 31 jul. 2023
Thanks for the 4/5 rating, Victor!We're thrilled you enjoyed your time at Courtyard Atlanta Decatur Downtown/Emory so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excelente

Eugene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 31 jul. 2023
Thanks for the perfect rating, Eugene!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard Atlanta Decatur Downtown/Emory.

4/10 Mediocre

Christine

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Though staff was courteous, it was very disappointing to have to endure noise until early mornings for such high rate... Avoid room with windows facing inside courtyard .
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Service el 25 jul. 2023
Christine, we appreciate your feedback. It's great to hear our staff showed courtesy. However, it's unfortunate that noise disturbed your stay. We understand the importance of peace and quiet, especially during your resting hours. We also take note of your advice about rooms facing the courtyard. Know that we're committed to improving our guests’ experiences. Thanks again for sharing your thoughts.

6/10 Aceptable

Sybil

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My overall experience
Beautiful motel. Excellent customer service. Very clean. Was very disappointed that there was not a complimentary coffee station. Also, a light breakfast bar would have been nice. The selection of snacks was terrible and not many choices. People are traveling and we get hungry!
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 18 jul. 2023
Sybil,Thank you for taking the time to share your feedback following your stay. We're pleased to hear that you appreciated the aesthetics of our establishment and found it to be spotless, as we place a high emphasis on maintaining a pleasant, clean environment.Your kind comments on our customer service are warmly received. Delivering excellence in this area is one of our priorities, as we aim to create an enjoyable and effortless experience for all our guests, and it's wonderful that you appreciated this.We understand from your feedback that certain amenities didn't meet your expectations. Your notes regarding the lack of a complimentary coffee station and light breakfast options are duly noted. We understand that these small conveniences can significantly enhance a stay, particularly for those on the go. Please know that our management team takes your observations seriously, and we'll be considering them as we continually seek to amplify our services.Furthermore, it's regrettable to hear you were disappointed in our snack selections. We strive to cater to a wide variety of preferences and it seems we fell short on this occasion. We appreciate you bringing this to our attention as well, and we'll be taking steps to evaluate and enhance our snack offerings to provide our valued guests with a larger variety of choices.Once more, we extend our gratitude for your feedback. This input is invaluable as it assists us in understanding where we can make beneficial adjustments for our guests. We hope for another opportunity to serve you at the Courtyard Atlanta Decatur Downtown/Emory, promising to work towards offering a more complete and fulfilling experience.

8/10 Bueno

robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2023
Respuesta de Customer Service el 16 jul. 2023
Thank you for the nice rating, Robert!We are excited to see that you had an enjoyable experience at Courtyard Atlanta Decatur Downtown/Emory. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excelente

Tokishia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Service was top notch and the hotel and the room was clean and quiet and beautifully decorated. We felt safe and welcome. We will return!
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 10 jul. 2023
Thank you for the wonderful review, Tokishia!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Courtyard Atlanta Decatur Downtown/Emory. Have a wonderful day!

10/10 Excelente

Ricardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location great staff
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service el 8 jul. 2023
Thank you for taking the time to leave this wonderful rating, Ricardo! We hope to see you again soon at Courtyard Atlanta Decatur Downtown/Emory so we can share yet another amazing experience!