Dear Marcela:I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel did not meet your expectations.We want our guests to have the best stay possible where every area of the hotel is clean and spacious and all services are on-time and of the highest quality. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.Sincerely,James Zeigler, GM

Dear Marco:I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced when the actions of the male receptionist did not meet your expectations. However, we only have female receptionists.We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. In any case, I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort.Sincerely,James Zeigler, GM

Dear Ana,I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the shuttle service. We want our guests to have the best stay possible where everything exceeds their expectations. I am sorry if that was not the case during your stay. Again, thank you for making the effort to share your thoughts. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, James Zeigler, GM

Dear Traveler, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. Sincerely, James Zeigler, GM