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Opiniones sobre Sonesta ES Suites Atlanta - Perimeter Center North

3 out of 5
Sonesta ES Suites Atlanta - Perimeter Center North
760 Mt Vernon Highway Northeast, Atlanta, GA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 404 de 1000 opiniones" "
Evaluación: 8 - Bueno. 254 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 138 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 82 de 1000 opiniones" "
Evaluación: 2 - Terrible. 122 de 1000 opiniones" "

7,6/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

José

Se hospedó 5 noches en enero de 2024
Respuesta de NJS el 20 may. 2024
We do wish we knew how we could have improved your stay! Please give us another chance the next time you are in the Atlanta area

10/10 Excelente

Jose manuel

Viajó con su pareja
Le gustó: Limpieza, servicios
Servicios
Se hospedó 4 noches en octubre de 2023
Respuesta de NJS el 10 oct. 2023
Thank you so much for the great review!Please visit us again soon

8/10 Bueno

Jose manuel

Se hospedó 2 noches en septiembre de 2023
Respuesta de NJS el 10 oct. 2023
Thank you so much for the nice rating!Please visit us again soon

4/10 Mediocre

Guillermina

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
El hotel me hizo un cargo de 407 dlrs yo ya les había pagado a ustedes la noche no entiendo por qué ellos me cobraron
Se hospedó 1 noche en febrero de 2023
Respuesta de NJS el 1 mar. 2023
¡Lamentamos mucho el error! Emitimos reembolsos a su tarjeta y debería ver los montos reflejados en su cuenta dentro de unos días.

8/10 Bueno

María Angélica

Se hospedó 1 noche en julio de 2022
Respuesta de NJS el 26 jul. 2022
We are happy you enjoyed your stay! Visit us again soon!

6/10 Aceptable

Cliente verificado

Viajó por negocios, Viajó en grupo
Esta bien por el precio y la ubicación pero no iria con mi familia. Solo para ir de negocios.
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en febrero de 2020
Respuesta de NJS el 28 mar. 2020
We appreciate your review. next time we will turn that 4 into a 5-star stay! Wishing you safe and happy travels

8/10 Bueno

Rosario

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en febrero de 2020
Respuesta de NJS el 28 mar. 2020
We really appreciate the encouraging review. Please visit us again soon!

4/10 Mediocre

Jorge Carlos

No le gustó: Limpieza, estado de la propiedad e instalaciones
If there is something similar around, choose othe
Service in general is fine, but do not stay for more than a week, then the cleaning service becomes a nightmare. You have to chase the people and speak with the hotel manager in order to have your room cleaned. Common áreas are worst, I did arrive this hotel on Sep 30th and I have extended my stay as up today; (11/01/16) and there still have the same scrappy sheets and cigarrete tails in the stairs I saw the first day.

8/10 Bueno

Guillermo

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
hotel comodo y practico
mbien, muy comoda y amplia la habitacion ... habia un poquito de olor a humedad ... pero solo una sensacion al entrar a la habitacion ... es todo simple pero muy bien, muy comodo y practico

10/10 Excelente

Jennyfirst

Se hospedó 4 noches en abril de 2024

4/10 Mediocre

Lancia

No le gustó: Estado de la propiedad e instalaciones
Small rooms
Se hospedó 3 noches en febrero de 2024

10/10 Excelente

Diego

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Its good
Se hospedó 2 noches en abril de 2024
Respuesta de NJS el 20 may. 2024
So glad you enjoyed your stay with us!Hope to see you again soon

10/10 Excelente

Chanell

Se hospedó 3 noches en mayo de 2024
Respuesta de NJS el 20 may. 2024
We really appreciate your nice rating!Please visit us again

6/10 Aceptable

Steven

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The hotel is decent. However, there was a bad stronger odor in the room. Maybe it was from the air vents or carpet. There were stains on my Carpet. I had to go out and buy bleach spray and disinfect spray just for my comfort. I would recommend pulling up all the carpet and replacing and clean the HVAC unit to clear the air waves when AC is on. I would recommend this place, but I would not stay here again unless there is a better room with clean carpet and room that smells fresh.
Se hospedó 1 noche en mayo de 2024
Respuesta de NJS el 8 may. 2024
Our deepest apologies for the issues you experienced during your stay. Comments like yours will help us improve and be able to welcome you back - and we do hope you will be back. Safe travels.

10/10 Excelente

Chelynn

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Okay property needs more cleaning
Se hospedó 1 noche en mayo de 2024
Respuesta de NJS el 2 may. 2024
Thank you for your review! Your comment will be passed on to our housekeeping and maintenance departments. Please visit us again

6/10 Aceptable

Cheyenne

Viajó con su familia y niños pequeños, Viajó con su familia
N/a
Se hospedó 3 noches en enero de 2024
Respuesta de NJS el 1 may. 2024
Thank you for your review...please visit again soon!

10/10 Excelente

Samuel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Last minute booking; Expedia honored my rewards and the room was just what we needed !
Se hospedó 2 noches en abril de 2024
Respuesta de Barbara Clark Assistant General Manager el 30 abr. 2024
Thank you for your feedback

8/10 Bueno

Tina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed my stay
Se hospedó 1 noche en abril de 2024
Respuesta de NJS el 26 abr. 2024
We are so glad you enjoyed your stay!Please visit us again soon

6/10 Aceptable

Marisol

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Barbara Clark Assistant General Manager el 23 abr. 2024
Thank you for your feedback

2/10 Terrible

donna

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I like the area it’s in but I didn’t like the fact that someone was playing music over my head all night Friday and Saturday and running around we didn’t have bath towels until after 8pm Saturday night I never been through this before
Se hospedó 2 noches en abril de 2024
Respuesta de Barbara Clark Assistant General Manager el 22 abr. 2024
We're sorry you were unhappy, we'll work hard to fix the issue you experienced. Thanks for letting us know

2/10 Terrible

Danelle

Se hospedó 1 noche en abril de 2024
Respuesta de NJS el 13 may. 2024
Thank you, and we will certainly do better next time.

8/10 Bueno

Brianna

Le gustó: Estado de la propiedad e instalaciones
My room never got cleaned after asking several times . If I needed anything I had to walk all the way to the front to get it.
Se hospedó 3 noches en abril de 2024
Respuesta de Barbara Clark Assistant General Manager el 15 abr. 2024
We apologize for your experience and appreciate your feed back, thank you.

8/10 Bueno

Brandon

Se hospedó 2 noches en abril de 2024
Respuesta de Barbara Clark Assistant General Manager el 30 abr. 2024
Thank you for feedback.

4/10 Mediocre

brittney

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I paid for a 3 night stay at Sonesta which I paid for through Expedia, due to life happening I had a family emergency and had to cut the stay a day short. I asked how I could I be compensated for my last night because I’m not staying, they (Sonesta) told me to contact Expedia and they have to contact them. When they tried to contact them Sonesta denied Expedia the refund stating that they would be penalized by corporate. Individuals who I spoke with were Dilan and Barbra which is the property manager.
Se hospedó 3 noches en abril de 2024
Respuesta de NJS el 10 abr. 2024
I am very sorry for the issues you encountered, and will certainly follow up with our corporate office on the policy.Thank you

10/10 Excelente

Bianca

Le gustó: Servicios
Good
Se hospedó 4 noches en abril de 2024
Respuesta de NJS el 9 abr. 2024
Thank you so much!

8/10 Bueno

Aisha

Se hospedó 4 noches en abril de 2024
Respuesta de NJS el 26 abr. 2024
Thank you for your kind review. Hope to see you again soon

10/10 Excelente

Alexandria

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice, quiet area and friendly staff. The breakfast was also an added bonus.
Se hospedó 1 noche en abril de 2024
Respuesta de NJS el 5 abr. 2024
We are so glad you enjoyed your stay! Please visit us again soon

8/10 Bueno

Alexandria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Barbara Clark Assistant General Manager el 1 abr. 2024
Thank you for your feedback

2/10 Terrible

Colette

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Disgusting- had to leave. Blood stains on the pillow case should say enough.
Se hospedó 2 noches en marzo de 2024
Respuesta de NJS el 28 mar. 2024
Please accept our sincerest apologies.I am concerned about the problems you experienced at our hotel during your recent visit and thank you for taking the time to bring this matter to our attention. I will pass them on to the highest level.Thank you.

2/10 Terrible

Chandra

Viajó por negocios
It is not up to the standard that other properties are. Stains on the linens. There were holes in the floor under the carpet and outside trash on the walkways and on the stairs. Cracked walls in the bathroom. Rooms smelled of cigarette smoke.
Se hospedó 3 noches en marzo de 2024
Respuesta de NJS el 28 mar. 2024
I am so sorry we did not meet your expectations. We take feedback such as your seriously, and will correct the issues you brought to our attention.

8/10 Bueno

Jamerri

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Although a little outdated, this property was perfect for our vacation. Breakfast hours were a little short however breakfast itself was a great addition!
Se hospedó 5 noches en marzo de 2024
Respuesta de NJS el 28 mar. 2024
We are so glad you found our hotel "perfect" for your needs. Hope to see you again soon!

4/10 Mediocre

Jason

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de NJS el 28 mar. 2024
We wish we could have provided a better experience for you. Hopefully you will give us another chance the next time you are in the area.

6/10 Aceptable

Ndubuisi

No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de NJS el 28 mar. 2024
We appreciate your business!

2/10 Terrible

young

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Sofa bed was awful! dirty as hell, couldn't sleep at all. Hous was not cleaned and paid parking even no parking lots around. i parked at the curbe and being charged for parking. Not recommend to stay here. You will be regretted
Se hospedó 2 noches en marzo de 2024
Respuesta de NJS el 17 mar. 2024
Our deepest apologies for the issues you encountered during your stay. I will certainly bring them to the attention of my General Manager. Thank you.

2/10 Terrible

Katie

Se hospedó 4 noches en marzo de 2024
Respuesta de NJS el 5 abr. 2024
We wish we knew how we could have made your stay better. Please give us another chance the next time you are in the area. Safe travels!

10/10 Excelente

swan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 8 mar. 2024
Thank you very much!

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de NJS el 25 feb. 2024
Thank you so much!

4/10 Mediocre

Hiram

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de NJS el 22 feb. 2024
Thank you for your review!Please visit us again soon

4/10 Mediocre

Christy

No le gustó: Estado de la propiedad e instalaciones
Everything was great except for maintenance I called the office once I went into the office the next day told them that the whole left side of kitchen including the microwave and outlets front burner are not working maintenance has not shown up
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 22 feb. 2024
We are so sorry for the electrical issues, and hope we were able to resolve the issue. Please let us know if there are any other concerns you may have. Thank you.

10/10 Excelente

Tajuana

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very laid back affordable and comfortable
Se hospedó 3 noches en febrero de 2024
Respuesta de NJS el 20 feb. 2024
Thank you for your review! Affordable and comfortable is our goal. Please visit us again soon

4/10 Mediocre

Lashunda L, cleveland

Viajó con su pareja
No le gustó: Servicios, estado de la propiedad e instalaciones
I liked they had breakfast. It was fresh and hot a long with muffins and coffee and juice. There were bugs in the bathroom that may have come in from the vent in the bathroom. There were huge spider webs outside the door. As a person afraid of spiders I was afraid to go into the door. The parking was good. I did have to pay $5 a day which I feel should've been free parking for guests since the vehicle was worked in the hotel lot.
Se hospedó 3 noches en febrero de 2024
Respuesta de NJS el 19 feb. 2024
We appreciate your comments and concerns, and will be sure to notify our housekeeping and maintenance departments. We do hope you will visit again in the future!

10/10 Excelente

MaShelleous

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This property is home away from home. The experience of being home with a full kitchen, king suite and sofa bed.
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 19 feb. 2024
Thanks so much for the great review!Please visit us again soon.

10/10 Excelente

Dina

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is very quiet. Its clean, no bugs, its only a few minutes from Target and many restaurants. The staff is friendly and welcoming.
Se hospedó 1 noche en febrero de 2024
Respuesta de NJS el 19 feb. 2024
We really appreciate your wonderful review, and hope to see you again soon. Thank you!

10/10 Excelente

Susan, Roswell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 17 feb. 2024
We really appreciate the great rating!Please visit us again soon.

2/10 Terrible

Necey

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Staff was very nasty down didnt fix nothing we complained about smoke detector beeped the whole visit dirty linen was left from last visiter food left in fridge couldn’t get clean linen only nice person was the houseman we will never go back there again and they charge $5 a night for parking and $200 deposit I’ve never in my 54 years ever heard of that I travel a lot and get rooms all the time
Se hospedó 4 noches en febrero de 2024
Respuesta de NJS el 15 feb. 2024
Your comments have been passed on the the highest level. We are truly sorry for any issues that you may have experienced.

8/10 Bueno

Joseph

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Good job but have USB outlet in rooms. Also, get new keyboard for computer in lobby.
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 15 feb. 2024
Thank you for your comments, and we appreciate your business! I will pass on your suggestions to our GM.

6/10 Aceptable

Linda, Mount Juliet

Viajó con su familia
Le gustó: Personal y atención
The place was a bit run down and dingy. Our license plate was stolen while we were parked in their lot. This is probably not the fault of the motel, but as we were leaving a day later we noticed another car with a missing license plate and a sign in the back window stating: stolen plates.
Se hospedó 3 noches en enero de 2024
Respuesta de NJS el 11 feb. 2024
We are so sorry for the issues you encountered, which do not represent our neighborhood or Sonesta at all. We do hope you visit again in the future. Safe travels!

4/10 Mediocre

Emmjolee

Viajó por negocios
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The property was not that nice and room was old and dingy. It was not what it looked like on the pictures. I would not recommend.
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 8 feb. 2024
Thank you for your comments, and they will be passed on to upper management. We appreciate your concerns.

2/10 Terrible

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
2.5 stay
Towels, pillow cases were dirty.
Se hospedó 2 noches en febrero de 2024
Respuesta de NJS el 8 feb. 2024
Housekeeping will immediately be informed of these issues. Our sincere apologies.