2/10 Terrible
Jaclyn
Viajó con su familia
14 nov. 2025
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Title: Extremely Disappointing Stay – Misleading Listing & Serious Cleanliness Issues
I’m very disappointed with our experience at this property. The listing clearly stated on-site parking, but when we arrived, there was none—only street parking, which was very difficult to find. I notified the host immediately.
Upon entering the unit with my husband and kids, we found a dead cockroach on the floor. I emailed the host right away with a photo; they apologized and said the property had recently undergone disinfestation.
Unfortunately, things got worse. About two hours later, we discovered a live bed bug crawling in the unit. I sent another email with a photo, told them we were leaving immediately to find somewhere else to stay, and requested a full refund.
The host refused to refund us, offering only a $150 credit, which was completely unacceptable given the conditions and the fact that we could not stay there.
Overall, this was a very upsetting and stressful experience for my family. I would not recommend this property to anyone.
Jaclyn
Se hospedó 4 noches en noviembre de 2025