Dear Augosto,Thank you for choosing the Athenaeum InterContinental for your recent stay in Athens, and for taking the time to write a review.Guest satisfaction is what we strive for, and any comments that help us maintain the high standards for which InterContinental is known are warmly welcomed. Please accept our sincere apologies for the disappointment and inconvenience you experienced on account of our staff who handled your arrival from our hotel, as well as the problems you encountered regarding the Nespresso machine. While we aim to offer the highest level of service and facilities to our guests, it seems that we fell well short of offering you an experience in keeping with your expectations.May we assure you, that your comments will be shared with our team in order to ensure that such incidents will not reoccur. We thank you again for your valuable comments and we hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.Yours Sincerely,Mariza Guest Service Centre

Dear Cesar,It is our pleasure to hear your valuable feedback. We look forward to welcoming you back to the Athenaeum InterContinental Athens.Yours sincerely,GeorgiaGuest Service Centre

Dear Andres,Thank you for your review. We hope to have the opportunity to welcome you again in the future.Yours sincerely,GeorgiaGuest Service Centre

Dear Carol Natalia,Thank you for staying at the Athenaeum InterContinental whilst in Athens and for sharing your feedback. Guest satisfaction is our primary concern and we are delighted to learn that your stay was an enjoyable one. We truly appreciate your feedback and look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely,EfiGuest Service Centre

Dear Alberto,Thank you for having chosen the Athenaeum InterContinental during your recent trip in Athens and for taking the time to evaluate your stay with us. We are delighted to learn that your stay with us met with your expectations. We thank you again for your comments which are highly appreciated and look forward to welcoming you back to the Athenaeum InterContinental on your next visit to Athens.Yours sincerely, Rea Guest Service Centre

Dear Alberto,Thank you for having chosen the Athenaeum InterContinental during your recent trip in Athens and for taking the time to evaluate your stay with us. We are delighted to learn that your stay with us met with your expectations and that you particularly enjoyed the cordiality of our prestigious staff and your beautiful room with the stunning view of the Acropolis. We thank you again for your comments which are highly appreciated and look forward to welcoming you back to the Athenaeum InterContinental on your next visit to Athens.Yours sincerely,GeorgiaGuest Service Centre

Dear Ruth,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

Dear Julia,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your feedback. We are delighted to read that you enjoyed your stay and particularly the hotel’s facilities, our staff’s service, hotel’s location, as well as the high quality of food served in the hotel. We thank you for your recommendation and hope to have the opportunity to welcome you back to our hotel on a future visit to Athens.Yours sincerely,OlgaGuest Service Center

Dear JhonThank you for your review.Yours sincerelyEleniGuest Service Center

Dear uri sasson, Thank you for your review. We look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely, Georgia Guest Service Center

Dear Mr Diaz, Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your feedback. We are delighted to learn that our accommodations fulfilled your needs and particularly the gym. In regards to your comment about the prices of buffet breakfast we would like to advise you that the correspond to the quality of products and the level of service provided by the hotel. May we suggest that when making a future reservation, you compare the room rates that do not include breakfast with the room rates with breakfast included, as often, the rates that include breakfast would be to your benefit, instead of paying for a room and breakfast separately. We thank you again for your review and hope to welcome you back to our hotel in the near future. Yours sincerely, Efi Guest Service Center

Dear Alvaro, Thank you for staying at the Athenaeum InterContinental Athens and for writing a review. It is a pleasure to learn that your stay with us met with your expectations and we look forward to welcoming you back in the near future. Yours sincerely, Martha Pallis Assistant Front Office Manager

Querido invitado, Gracias por hospedarse en el hotel Athenaeum InterContinental y por escribir una reseña. Nos complace saber que nuestra comida, nuestras instalaciones y la conveniencia de nuestra ubicación hicieron que su estadía fuera placentera. Le agradecemos sus comentarios positivos y esperamos darle la bienvenida en una futura visita a Atenas. Tuyo sinceramente, Hara Alevizou Guest Relations Officer

Dear Alberto, Thank you very much for your kind comments! We look forward to welcoming you back soon. Yours sincerely, Hara Alevizou Guest Relations Officer

Estimado Jorge, Gracias por hospedarse con nosotros en el Athenaeum InterContinental Athens y por escribir una crítica sobre su experiencia. La satisfacción de los huéspedes es nuestra principal preocupación y cualquier comentario que nos ayude a mantener los altos estándares por los que se conoce a InterContinental es muy bien recibido. Aprovechemos esta oportunidad para informarle que, si bien la mayoría de nuestras habitaciones han sido renovadas, actualmente estamos en proceso de renovación gradual de la cantidad restante de habitaciones. Le agradecemos nuevamente su comentario y esperamos darle la bienvenida nuevamente en el futuro cercano. Tuyo sinceramente, Martha Pallis | Asistente de Front Office Manager

Prezada Sra. Tonetto, Obrigado por ter escolhido o Athenaeum InterContinental para a sua recente visita a Atenas e para compartilhar seus comentários positivos. Estamos muito satisfeitos por saber que você apreciou a conveniência de nossa localização, bem como o conforto de nossas acomodações. Agradecemos de novo por sua avaliação e espero recebê-lo de volta no futuro mais próximo. Com os melhores cumprimentos, Martha Pallis Gerente de Relações com Clientes

Dear Guest, Thank you for staying at the Athenaeum InterContinental Athens and for sharing your comments. We are happy that you enjoyed the view of the Acropolis from your room and hope to welcome you back to our hotel on a future visit to Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Blanca, Thank you for choosing to stay at the Athenaeum InterContinental on your recent visit to Athens and for your kind comments. It is a great pleasure to learn that the warm welcome and attentive service from our staff contributed to making your stay with us a positive experience. We thank you once more for writing a review and look forward to welcoming you back to our hotel on your next visit to Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Mexico, Thank you for selecting the Athenaeum InterContinental for your visit to Athens and for taking the time to write about your experience. We are delighted to read that our high level of staff service contributed to making your stay a memorable one. We thank you for your kind comments and look forward to welcoming you back to Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Guest, Thank you for choosing to stay at the Athenaeum InterContinental on your recent visit to Athens and for sharing your feedback. We are delighted to learn that you enjoyed the services and facilities offered at our Club InterContinental lounge throughout the day as well as the panoramic view of the Acropolis from its terrace. It is always a pleasure to read that we have offered our guests a positive experience. Once more, thank you for your review and we hope to welcome you back to our hotel on your next visit to Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear alvaro, Thank you for having chosen the Athenaeum InterContinental on your recent visit to Athens and for taking the time to share your feedback. It is a pleasure to learn that your stay with us met with your expectations and we look forward to welcoming you back in the very near future. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Alonso, Thank you for staying at the Athenaeum InterContinental Athens and for writing a review. It is a pleasure to learn that your stay with us met with your expectations and that you particularly enjoyed the service from our staff. We thank you for your recommendation and look forward to welcoming you back in the very near future Yours sincerely, Martha Pallis Guest Relations Manager

Dear Guest , Thank you for staying at the Athenaeum InterContinental Athens and for writing a review about your experience.Guest satisfaction is our primary concern and we are delighted to learn that the personal attention you received from our staff as well as the hotel’s location contributed to a memorable stay. In addition, we have noted that you enjoyed the cleanliness of our rooms and public areas, as well as our extensive buffet breakfast. We thank you for your feedback and look forward to welcoming you back to the Athenaeum InterContinental Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Mancini, Thank you for staying at the Athenaeum InterContinental Athens and for sharing your comments. Guest satisfaction is our primary concern and we are delighted to learn that your stay with us was an enjoyable one. We look forward to welcoming you back to Athens and the Athenaeum InterContinental. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Miguel, We were very concerned to read your review and would like to express our sincere apologies for the inconvenience you experienced. Guest satisfaction is our primary concern and we regret that on this occasion we were unable to fulfil this commitment. Once again, please accept our apologies for the disappointment we have caused you. Yours sincerely, Martha Pallis Guest Relations Manager

Dear caryatids, Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your feedback. We are delighted to learn that you enjoyed the comfort of our family rooms and that your stay with us was an enjoyable one. We look forward to welcoming you back to the Athenaeum InterContinental on your next visit to Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Virginia, Thank you for choosing to stay at the Athenaeum InterContinental on your recent visit to Athens. Guest satisfaction is our primary concern and any comments that help us maintain the high standard for which InterContinental is known are warmly welcomed. We are pleased to learn that you enjoyed the spaciousness of our rooms and the high level of service from our staff. We thank you for your review and look forward to welcoming you back to our hotel on your next visit to Athens. Yours sincerely, Martha Pallis Guest Relations Manager

Dear Asaf,Thank you for choosing the Athenaeum InterContinental for your stay in Athens and for writing a review about your experience. We are delighted to learn that you enjoyed your stay and that you found our hotel to be great. May we have the opportunity to inform you that we are currently in the planning stages of our next renovation phase that has begun from our lobby area and will be followed by our rooms in the coming months. Once again, thank you for your review and we look forward to welcoming you back to our hotel in the near future.Yours sincerely,Maria Guest Service Center

Dear Patricia, Thank you for choosing to stay at the Athenaeum InterContinental Athens and we truly appreciate your taking the time to write a review. With regards to your comment about hotel’s location, may we take this opportunity to inform you that the hotel is situated in a business and residential area, close to the city centre and just 150 meters from the nearest tram station. We have also noted your comment about the level of service you received and are sorry to learn of this rare lapse on our part. Please accept our sincere apologies for the disappointment we have caused you. Regarding your comment about the condition of the hotel’s rooms, may we take the opportunity to inform you we are currently in the planning stages of our next renovation phase that has begun from our lobby area and will be followed by our rooms in the coming months .Thank you again for your comments and we trust that on a future visit to Athens you will allow us the opportunity to restore your impression of our hotel. Yours sincerely, Efi Guest Service Center

Dear Joseph, Thank you for staying at the Athenaeum InterContinental Athens and for writing a review about your experience. With regards to your comment about shower controls we would like to inform you that housekeeping staff or Guest Service staff may assist and give you the relevant information about their operation. We thank you again for your comments and we look forward to welcoming you back to our hotel. Yours sincerely, Efi Guest Service Center

Dear Johanna,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

Dear Gennaro,Thank you for choosing the Athenaeum InterContinental Athens and for taking the time to share your positive review. We are delighted to read that you thoroughly enjoyed our hospitality and the service provided by our staff. We look forward to welcoming you back to our hotel in the near future.Yours sincerely,OlgaGuest Service Center

Dear Balwinder,Thank you for your great review. We are truly pleased to hear your positive feedback. We hope to welcome you back to the Athenaeum InterContinental Athens in the near future.Yours sincerely,MariaGuest Service Centre

Dear Wei,Thank you for your review. We hope to have the opportunity to welcome you again in the future.Yours sincerely,MariaGuest Service Centre

Dear Aris,Thank you for your review. We hope to have the opportunity to welcome you again in the future.Yours sincerely,MariaGuest Service Centre

Dear Shanitha,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your review. We are delighted to read that you thoroughly enjoyed our hospitality and the comfort of our rooms. Concerning your comment on our beds and pillows may we take the opportunity to inform you that they are both in line with IHG standards. However, for the additional comfort of our guests’, we provide a pillow menu from which one may select the pillow of one’s choice according to personal needs. We thank you again for your valuable feedback and trust that we will have the opportunity to welcome you again on your future travels to our city.Yours sincerely,GeorgiaGuest Service Center

Dear Elizabeth,Thank you for having chosen the Athenaeum InterContinental and for taking the time to write a feedback.We are delighted to read that you truly enjoyed our accommodations and most importantly our staff’s hospitality. In addition, it pleases us greatly to learn that the convenience of our hotel’s location was suitable for your needs. With regards to your comments about the breakfast price, may we suggest that on a future stay, you select a room rate that includes breakfast as this is more beneficial than booking a rate without breakfast and paying for breakfast separately. Moreover, regarding your comments about our menu prices, may we take this opportunity to inform you that our prices reflect the high quality of product and service provided in the hotel.We thank you again for your valuable comments and we look forward to your next visit to our city.Yours Sincerely,Mariza Guest Service Centre

Dear Mahesh,Thank you for having chosen the Athenaeum InterContinental and for taking the time to write a feedback.Guests’ satisfaction is what we strive for, and we are delighted to read that you have enjoyed our hotel, the location and most importantly that our staff’s hospitality met your expectations.We are very sorry to learn that there was an issue with the A/C. May we assure you that these issues will be addressed with the staff concerned in order to ensure that similar lapses in service do not reoccur. We trust that we will have the opportunity to welcome you again on your future travels to our city.Your sincerely,Mariza Guest Service Centre

Dear Matthew,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your positive feedback.We trust that we will have the opportunity to welcome you again soon.Yours sincerely,Mariza Guest Service Center

Dear Michael,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your positive feedback. Guest satisfaction is what we strive for and it pleases us to read that you enjoyed our hospitality, the cleanliness of our rooms, the extensive buffet breakfast as well as the service provided by our staff. We trust that we will have the opportunity to welcome you again on your future travels to our city.Yours sincerely,OlgaGuest Service Center

Dear Yat Yi,Thank you for staying at the Athenaeum InterContinental Athens and for taking the time to share your positive feedback. We are delighted to read that your stay with us met with your expectations and that you particularly enjoyed our Club InterContinental facilities as well as the high level of service of our Club Floor staff. Please rest assured that your positive comments will be shared with Eleni. We thank you again for your feedback and hope to welcome you back to our hotel on your future travels to our city. Yours sincerely,OlgaGuest Service Center

Dear Sandor, We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

Dear John,Thank you very much for writing a great review. We appreciate your wonderful comments about our staff. We endeavour to go above and beyond to ensure our guests have a memorable experience. We hope to welcome you back to the Athenaeum InterContinental Athens in the near future.Yours sincerely,GeorgiaGuest Service Centre

Dear Koji,Thank you for choosing the Athenaeum InterContinental Athens and for taking the time to write a review. We are pleased to read that you enjoyed the service provided by the majority of our staff. We are, however, sorry to learn of the lapse in service provided by our staff at the cafezoe and would like to express our sincere apologies for the discomfort caused to you. May we assure you that such incidents are indeed rare and we thank you for bringing it to our attention. We thank you again for your valuable feedback and look forward to welcoming you back to our hotel in the near future.Yours sincerely,EfiGuest Service Center

Dear Dan,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

Dear Ahmed,We appreciate your feedback. We hope to have the opportunity to welcome you back to our hotel in the near future.Yours sincerely,GeorgiaGuest Service Centre

Dear Stephen K,Thank you for choosing the Athenaeum InterContinental and for sharing your experience from your recent stay. We appreciate your wonderful comments and we look forward to your next visit in the nearest future.Yours Sincerely,Mariza Guest Service Centre