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Opiniones sobre Royal Sunset Island Resort

2.5 out of 5
Royal Sunset Island Resort
Atata Island, Atata Island

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 11 de 34 opiniones" "
Evaluación: 8 - Bueno. 16 de 34 opiniones" "
Evaluación: 6 - Aceptable. 5 de 34 opiniones" "
Evaluación: 4 - Mediocre. 1 de 34 opiniones" "
Evaluación: 2 - Terrible. 1 de 34 opiniones" "

7,8/10

Limpieza

8,6/10

Personal y atención

7,6/10

Servicios

7,2/10

Estado de la propiedad e instalaciones

Opiniones

8/10 Bueno

RUPERTO

Le gustó: Limpieza, comodidad de la habitación
Relax entre sonrisas
Sitio tranquilo, con pueblito con gente muy amigable y una gran playa magnífica
Se hospedó 2 noches en agosto de 2018

2/10 Terrible

Cheryl

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Filthy, run down, discriminatory treatment.
We went to the Royal Sunset with 6 of our Tongan young friends who help us at a humanitarian clinic we work in. We are leaving Tonga and wanted to thank them for all they do. We decided to spend the night at the Royal Sunset. The rooms were filthy. The linens were stained and the rooms were unbearably hot. The pool water was brown. Of the 3 kayaks that were available for use, 2 took on water as soon as you pulled them into the ocean. We waited 1 hour and 15 minutes for our lunch and we were served after a group of Caucasian day guests who arrived 45 minutes at the restaurant after we did. Our group was turned away from the snorkelling boat and told to take the next one, even though we were first in line waiting to go. My husband and I just sat and watched in amazement all day as our Tongan young guests were treated to the ultimate in racial discrimination. We left on the 4pm boat going back to Tongapatu and spent a wonderful night at the Tanoa Hotel where our young friends were treated as equal guests to everyone else staying at the resort. Please do not ever go to the Royal Sunset!
Se hospedó 1 noche en febrero de 2020
Respuesta de Resort el 2 mar. 2020
Thank you for taking the time to review our resort. We would like to first of all present our sincere apology for your stay with us. We will review in details your complaint as we want to improve our service and standards. To reply to the treatment of your Tongan Friends this is Not acceptable and this is something I will personally follow up as we have Zero Tolerance on such behaviour. We are Fully for Diversity and Integration. The Resort Staff and Management are All Tongan and from the Village and there should not be any discrimation with their fellow Tongans. Palangi (European) have no preferantial treatment. For The Facilities especially the SwimmingPool - I believe the Swimming Pool was being cleaned when you arrived and was cleaned by the afternoon. Not really sure about the Kayaks as we have 5 Kayaks in working Order. The Filth and Dirty Linen - I cannot comment as It was our Head Housekeeper who prepared herself the Fales. Once Again Accept Our Apologies.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We absolutely loved everything! Service from Losa was exceptional!! Please tha k her again from us. Our stay was too short but we definitely will be back again.
Se hospedó 1 noche en febrero de 2020
Respuesta de RSIR Team el 13 feb. 2020
Thank you for taking the time to review the resort and you king words on Lose. I will personally pass onto your comments. Looking forward to welcome you one day. Malo.

6/10 Aceptable

Champi, San Miguel de Allende

Viajó con su pareja
No le gustó: Servicios
The island is beautiful and the trips to the reef to snorkel were fantastic. the food is average, though there is a chef that is a great cook and we enjoyed the fish with papaya sauce and the Lu Ika. The staff are not very attentive and they could have much more activities going on as it tends to be quite boring after a few days. We kayaked a lot and saw much marine life which was great!
Se hospedó 5 noches en enero de 2020
Respuesta de RSIR el 12 feb. 2020
Thank you very much for taking the time to write a review for your stay. It is very important as we can try to improve our services. We will raise your issues with our team.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Great location!
We stayed in a beautiful bungalow right on a secluded beach! Bed was comfy and room was clean and modern. Food was good, very basic but good. Only gripe was the service, very slow and a few times what we ordered just never turned up at all.
Se hospedó 1 noche en septiembre de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
設備がボロボロ。。。。
Se hospedó 2 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de Eni el 28 ago. 2019
Thank You so much for your good feedback. Hopefully we will see you some other times. Kindly Regards,

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Wonderful place, amazing location, staff excellent. Old resort, lots of things are in not good conditions, beach and garden need to be clean, nice food and veryd if you accept all this
Se hospedó 10 noches en julio de 2019
Respuesta de Eni el 6 ago. 2019
Thank You so much for your feedback and yes we do take positive and negative for our improvement and truly appreciate your concern. Will work on it and will pass on to the staff your good comments.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fabulous snorkeling. Beautiful sandy beaches. Good value for money. Expedia needs also to include transfer rates.
Se hospedó 2 noches en julio de 2019
Respuesta de Eni el 23 jul. 2019
Thank You so much for the wonderful feedback. Malo

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios
Se hospedó 4 noches en julio de 2019
Respuesta de eni el 23 jul. 2019
Thanks for your kind review. Will share with the Staff your feedback.

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful part of the world. You are on a stunning island, with a beautiful beach steps from your accomodation. So relaxing and stunning to wake up to every morning.
Se hospedó 5 noches en junio de 2019
Respuesta de Eni el 26 jun. 2019
Thank You so much for your kind words and sure will share with the Staff this good comments. Thank You once again and hope to meet you again soon. Kindly Regards, Tieni

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 12 noches en junio de 2019
Respuesta de Eni el 23 jun. 2019
Thanks alot for the good review and truly appreciate that. Once again thank you for visiting our little Island. Warmest Regards,

10/10 Excelente

KG, New Zealand

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Is your basic resort but with great extras like daily boat trips to snorkel(even on a Sunday), kayaks, and paddle board all included.. A wonderful place to just chill out or hang for a day or two. Sunset is sorta it. Pool is basic but good and great beaches.
Se hospedó 5 noches en junio de 2019
Respuesta de Eni el 23 jun. 2019
Thank You so much for the review will share this with the Staff. Truly appreciate your comments and once again thank you for visiting our little Island.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A beautiful location with exceptional beaches and views. The staff were friendly and helpful and went above and beyond to make our stay enjoyable. Excellent Food
Se hospedó 4 noches en junio de 2019
Respuesta de Eni el 19 jun. 2019
Thank You very much for your kind review. I want to let you know that you are truly appreciated and it's our pleasure to had you here with us. Will pass on your feedback to the rest of the Staff. Hopefully will meet you some time.

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
staff are friendly and helpful, the facility is good, highly recommended.
Se hospedó 2 noches en marzo de 2019
Respuesta de BD el 3 abr. 2019
Thank you for your kind comments - We will pass it on to our Team. Malo

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
good stay
good
Se hospedó 1 noche en febrero de 2019
Respuesta de BD el 20 mar. 2019
It was a pleasure to welcome you at the resort and very happy you enjoyed your stay.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
good
all good
Se hospedó 2 noches en febrero de 2019
Respuesta de BD el 20 mar. 2019
Very Happy you enjoyed your stay with us. I will pass on to our staff

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
Beach at your doorstep - great safe family friendly holiday. Kayaks and snorkeling free. The village experience is special if you want a real feel for everyday living for many people.
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Trina, New Zealand

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Enjoyed our stay here. Lovely Tongan people. Food was great. We were the only guest staying for the first night. Our Fale was nice but the single bed wasn't. Its a shame too see so much rubbish on the beach. But I definitely had a lovely holiday there. :-)
Se hospedó 3 noches en octubre de 2018

8/10 Bueno

Iryna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Location is amazing
My husband and I stay at the resort for 5 nights. Our bungalow only 25 metres from the water. We had a large seated veranda with a bench to dry our swim gears and clothes line. Just a few metres into the sea off the beach sand the line of sea grass begins. Plenty of canoes and boards to paddle out on the lagoon. At 2:30pm each afternoon there was the option to go out by boat to a nearby reef for snorkelling. Went off to a different and interesting spot each day. No sign of any life jackets on board. The included breakfast is quite adequate. Plenty of cereals and fruit, toast and cuppas. Dinner courses served up on cold plates - never good. Deep fried food is often rather bland with not much flavour. Caesar Salad was not what it is traditionally supposed to be. Restaurant menu contents only 2 entrees, two mains and two deserts (both being with ice cream), but they are ready to meet your needs if you want something different. So just ask for what you would like if it is not on the menu. With a change in chef later in our week the dinners greatly improved. Recorded music was very relaxing in bar / lounge (at the wi-fi hotspot). In the evenings we were treated to a delightful singing boy-band trio. Staff are very friendly. Great to witness the spectacular evening sunsets and fiery golden clouds over the western ocean. Just sit in your beach lounger and relax. Happy to come here again.
Se hospedó 5 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We had a fabulous time at Royal Sunset. Great for families, friendly staff and a relaxed atmosphere which is a exactly what we were after. We plan to return!
Se hospedó 7 noches en septiembre de 2018

10/10 Excelente

N, Auckland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great fale, perfect island location
Everything you could ask for in an "island paradise "get-a-away" ...
Se hospedó 2 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location
Rooms on the beach with great views. Staff were really friendly and helpful and the added advantage of being able to take the ferry back to the mainland if you wanted to do a day visit. Most relaxing and restful holiday.
Se hospedó 5 noches en julio de 2018

10/10 Excelente

Orsi, New Zealand

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dream Honeymoon destination, will go back!
We spent 9 days on the Atata island, went there off season, and we had the whole island just for ourselves. They upgraded our fale for free to a beachfront one, we loved it so much! The food was delicious for a good price ($8-9 for a lunch, we could have dinner from the lunch menu as well). Our daily schedule was the following: breakfast, snorkeling in the morning, lunch, kayaking in the afternoon, dinner, sleep... for 9 days, and the island is so beautiful, the reef is so close we didn't get bored! People were very friendly, we visited the village twice, and learned a lot about Tongan culture. We will definitely go back.
Se hospedó 8 noches en mayo de 2018

8/10 Bueno

Yuan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Peaceful Resort
A really great stay. The island is about 30min from Nukualofa and seems a world away. We went in low season and only had one other person sleeping at the resort so we had the run of the facilities. The food at the restaurant was a bit limited due to the small amount of people there but were flexible in trying to give us a choice of different meals. Service was very good and we the got in some very nice snorkeling just two minutes boat ride from the island.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Lovely beachside location but I think the cost was higher than it should have been for a hotel of this basic standard. My shower didn't work properly.
Se hospedó 1 noche en octubre de 2017

8/10 Bueno

Julia

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Island getaway
We enjoyed our 2 days on the island. Its beautiful! The beach is just outside your front door. Everyone is very helpful and food is yummy. My children loved playing in low tide with the sea cucumbers and high tide gave them a great swimming area. The resort accom is older and you do need to pay for transfer fees back to the main island, all meals at set prices (lunch $18TOP, dinner $28 TOP, kids dinner $8TOP), we enjoyed our stay but would stay longer so we felt like the transfer fees were worth it.
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Well worth the stay
We loved our time at the Royal Sunset. It gets a lower rating because the bungalows aren't built like 5-star hotel rooms, the water pressure is you can't drink the brakish water from the taps. However, the whole resort runs off a generator (which you can hear day and night unfortunately) and their water comes from a desalination plant and all supplies need to be brought in by boat. So, given the relatively difficult conditions they're working under, the hotel was very well presented and quite comfortable. If you go there expecting something pristine, you won't find it. But if you go there expecting them to have done a lot with not much, provide excellent service, food and assistance, then you'll be in for a treat. When we arrived they gave us a glass of orange juice before we'd even put our bags down. The restaurant menu changes daily and included the fresh Tuna we caught on a trip out with one of the hotel guides. They run snorkeling boat trips each day and can do dive trips on request, provided their instructor is available. There is also kayaks, beach loungers, etc. Every bungalow is on the beach front and most of them have a great view of the sunset each day. The resort is surrounded by nice beach, which is more than you get on the main island nearby. The ferry to the mainland runs twice a day, but you need to tell them you're coming or going otherwise you might not get a seat if they're full. There's a small village at the other end of the island.
Se hospedó 4 noches en agosto de 2017

8/10 Bueno

Lu, Aus

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Relaxing and Beautiful
Everything about Atata was beautiful. From the exciting boat ride to the beautiful well catered bungalow and the delicious food. Staff service was excellent and went out of their way to ensure we were comfortable and had enough to eat. Overall great stay and cant wait to be back!
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

Sue, Australia

Le gustó: Personal y atención, comodidad de la habitación
Beautiful location to watch the sunset
The atmosphere was very relaxing, with a great feeling about the hotel as everyone who works there comes from the adjacent village. We looked forward to dinner every night as the fish we saw caught would then reappear for dinner and the meals were well cooked. Activities included - the afternoon opportunity to go out in a boat to a variety of locations for snorkeling, kayaks available all the time, walking along the sand to find a large range of beautiful shells and the boat trip from the dock on Tongatapu, as the way to arrive and leave the island.
Atata Island from the Ferry
Path from the wharf
Kayak
Sunset over the wharf

6/10 Aceptable

jo, new zealand

Le gustó: Personal y atención, comodidad de la habitación
Welcoming and Peaceful
The welcome we received as we arrived on the Island was lovely and friendly., our fale was very comfortable and spacious, the staff were very helpful, we stayed 2 nights and managed to have plenty of time for swimming, snorkelling, kayaking and walks thru the local village, we were lucky enough to be there for a church service at the local Tongan church, a must see and do!
Fale

6/10 Aceptable

Kristian, Norrköping

Le gustó: Personal y atención
Mysepys
Helt ok resort. Mysiga stränder och mycket trevlig personal. God mat och gott med dricka. Gratis wifi i allområdet. Falen såg dock ut att ha sett sina bästa dagar med droppande kranar och en takfläkt som såg ut att kunna falla över oss när som helst.