Recepción

Opiniones sobre Best Western Plus Appleton Airport/Mall Hotel

2.5 out of 5
Best Western Plus Appleton Airport/Mall Hotel
1565 N Federated Dr, Appleton, WI

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 525 de 1001 opiniones" "
Evaluación: 8 - Bueno. 282 de 1001 opiniones" "
Evaluación: 6 - Aceptable. 104 de 1001 opiniones" "
Evaluación: 4 - Mediocre. 56 de 1001 opiniones" "
Evaluación: 2 - Terrible. 34 de 1001 opiniones" "

8,6/10

Limpieza

8,8/10

Personal y atención

8,4/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alma

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Sergio Carlos

Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Charline, Menominee

Le gustó: Personal y atención
Todo excelente
Se hospedó 4 noches en julio de 2023

2/10 Terrible

FERNANDO

No le gustó: Personal y atención
Se hospedó 3 noches en junio de 2023
Respuesta de Bianca el 15 jun. 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Miguel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

GuillermoSanR

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room was clean and nice, nothing looked old, breakfast facilities are nice, everything was ok.
Se hospedó 5 noches en febrero de 2019
Respuesta de Kassandra P- Interim General Manager el 31 mar. 2019
Thank you for the high rating! We appreciate you taking the time to review Wingate by Wyndham in Appleton. I am glad you enjoyed your room and the breakfast. We hope to see you again in the future! Sincerely, Kassandra Peters- Interim General Manager

10/10 Excelente

Christian, Kissimmee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2024

2/10 Terrible

Brenda

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We accepted a hole punched in the bathroom door upon arrival. The bathroom was not cleaned, had medicine on floor from previous tenant. Next day, dirty towels or trash not picked up. Asked for that twice. Shower Curtain would not close. 2nd day, someone left a bag of trash outside our door. Last day, the front desk clerk had an attitude that was beyond acceptable. We chose to leave before the next day. Unacceptable for a Best Western Plus facility. Reported it to the manager, no response. Reported this to Best Western Franchise.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice room. We had a hot tub in our spacious room.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Bruce

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The gentleman that checked us in was friendly, the hotel was clean, our room was nice, clean and tidy. Very close to the stadium and shopping. Always stay here when we come down.
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 13 may. 2024
I am glad you enjoyed your stay. We look forward to see you again.

10/10 Excelente

michele, Gladstone

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Carl

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Pranav

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Diane

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
We were disappointed that the hot tub was not operating. Other than that, the hotel was fine, and the breakfast was adequate.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 1 may. 2024
I apologize for the hot tub not working, I have been working with the pool people to get it up and running, and unfortunately, we have run into another issue, so again I apologize.

10/10 Excelente

DIOSMANY

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gracias
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 13 may. 2024
Thank you, we look forward to see you again

10/10 Excelente

Cathe

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
friendly helpful staff
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 13 may. 2024
Thank you for the review, I will let me staff know they are doing great. We look forward to your next stay.

10/10 Excelente

Brenda, Wausau

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very enjoyable.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Paul

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Bruce

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Comfotable but dusty in the room and main lobby. Not a huge deal, but no lights in breakfast dining area in the morning.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 1 may. 2024
I apologize for the issues, I did talk to staff about the lights in breakfast and that they make sure not to forget to turn them on.

6/10 Aceptable

Reilly

Viajó con su pareja
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Seems the hotel might be a bit short on staff. Elevator and stairwells were pretty dirty. Candy on the floor in the elevator and a core of an apple that looks like it’s been sitting in the stairwell for a few days. They put us in a suit as they didn’t have the room I booked ready for us at check-in. However the first suit we went in had a sewer smell so they gave us a second room. This second room was perfect. Staff are extremely friendly and welcoming and glad to assist with the issues.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 13 may. 2024
Sorry for the issues you had, we are working extremely hard to fix these problems, we look forward to having you stay with us in the future.

8/10 Bueno

LINDA M

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
The room was spacious and beds comfortable. Room LOOKED clean, but Cleaning Service must spray room fresheners which are not necessary. The fragrance gave me a terrible headache, so we opened a window to let in fresh outside air and left for 4 hours. Check in and checkout were easy and convenient. Desk clerks were friendly. I was very amazed manager could do anything with fingernails as long as they are! Lol Breakfast foods were fresh, hot, and very good. Please consider switching out your cleaning products (with the very strong aroma) for more toxic-free choices. Perhaps you can have a Norwex Consultant meet with your cleaning crew to educate them on using safer products for their health as well as your guests.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 13 may. 2024
I have discussed this with my cleaning staff, and are making sure things are getting done right. I apologize for the issues you had.

10/10 Excelente

Shelly

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Could not hear traffic
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Roger

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024

10/10 Excelente

Maija

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
had a great stay in a suite for easter, pool was closed 2 days so we only got to swim once. we had a jacuzzi in the room so it was kinda a hot tub.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Gary

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quiet and relaxing
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Austin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jamie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was clean and the staff was nice.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Kylie

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Checking is easy, rooms are clean and updated. Pool area was nice.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jim and Linda

Viajó con su pareja
Very nice rooms. Good location.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Cynthia

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jan, Eagle River

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Therecwere no lights working in the entire parking lot or entry way. Very dark getti g from car to the building with luggage.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM el 27 mar. 2024
I want to apologize for this, the lights are automatic and for some reason they had not turned on, I did have my maintenance fix it.

6/10 Aceptable

Ashley

Le gustó: Limpieza, personal y atención
Hot tub out of order. Pool not the cleanest. It was one of the main reasons for choosing this hotel. Very noisy! Front desk staff nice. Probably would not book again.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Michele

Viajó con su familia
Le gustó: Personal y atención
We stayed here because they had a hot tub but that was closed. The shower curtain was dirty and wouldn’t stay closed and no hot water, just barely warm and not a strong stream.. also no housekeeping and when I made the bed the comforter under the sheet was horribly filthy. Had a hard time sleeping after seeing that. Staff was super friendly.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Mark

Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
No le gustó: Limpieza
Staff was friendly. The room was clean. The hallways, stairs, and elevator were all in need of vacuuming.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jeremy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room is clean and whirlpool tub is awesome
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Rita

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was fine. Beds were comfortable, plenty of hot water. Breakfast was a little bare - eggs, waffles, cereal, packaged yogurt, not much fruit selection. The towels are a bit thin, but otherwise, it was good value for the price. Had no safety issues, staff was very helpful.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Karol

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice clean area
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Amy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2024

4/10 Mediocre

Wendy

Viajó en grupo
No le gustó: Personal y atención
Honest and horrible
My stay was not the best. Wanted to relax in hot tub, out of service and must have been for awhile. It looked disgusting. In our room you had to unplug the microwave every time you wanted to use it, to reset it. And in the morning when I wanted a cup of coffee the coffee maker did not work. No one was at the desk, so you waited and waited and waited.
Se hospedó 1 noche en febrero de 2024
Respuesta de AM el 5 feb. 2024
Sorry you did not enjoy your stay, The hot tub is on the website as out of order, also The coffee machine does work, and their is also 24 hour coffee in the coffee pots next to it. I have sent maintenance to look at microwave as this is the first time hearing of this issue. I apologize for that issues you had.

10/10 Excelente

Taryn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoy staying there.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Isabel

Viajó en grupo
Le gustó: Limpieza
Overall, a good stay if you’re on a budget. Seems short staffed and the staff I encountered wasn’t over friendly but no one was rude either. The room is basic and could use fresh paint but the beds were comfortable. It’s in a good area close to restaurants and shopping.
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Drew

Le gustó: Limpieza, comodidad de la habitación
No le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Courtney

Viajó con su pareja
No le gustó: Servicios
They could have told us the hot tub was down and out of service.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Cheryl

Viajó en grupo
Everything is good but one plm is heat that can smell gas and nice one person sent me to another room. Thank you.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Michael

Viajó por negocios
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Appleton during wintertimes
Se hospedó 6 noches en enero de 2024

8/10 Bueno

Tammy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the family suite we booked. Very very nice. Alot of room. A little bummer, the hot tub was out of order. The kids loved the pool, but the pool itself was falling apart. Large cracks, actually a few holes in the concrete, they reported that there were actual small piles of stone in the corners. Weird.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Jaime

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Brandon

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kevin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location, cleanliness, staff very friendly.
Se hospedó 1 noche en enero de 2024