As soon as we arrived, the receptionist looked like she did not want to be there. We had booked a place in the Spa and she did not provided the towels and robes, etc before going up to the room so we had to get dressed again and come to ask for the towels. There was no help in directing us to our room. As soon as we got to the spa, there was an employee on the adjacent room staff room and she was angry that we (by mistake) entered the staff area. As soon as we go to the spa, the floor was quite dirty with and towels strung around on the floor. It looked like no staff had been there to tidy up for a long time. This is not exactly what I was expecting for the price we paid. I will most certainly will not return to this hotel that charges you premium price for a poor quality service.