This was our fourth annual trip to Anna Marie island with our family. We booked an expensive four night stay with this property to celebrate an anniversary and birthday. The home is located at an ideal location, but the accommodations were unacceptably poor. Our daughter slept in the second master bedroom the first night, but reported a bunch of dirt in her sheets. Upon inspection, it was evident that the dirt was coming from a mound, almost like an ant pile that had amassed at the top of the window frame above the bed. I called Vacasa to address it. They sent over a housekeeper and he confirmed it was a termite mound. So upon learning that my daughter had slept in the debris from a termite mound in our expensive vacation rental, I told the housekeeper to have the manager call me immediately, and that I wanted to check out early. The housekeeper recommended that I just pull the bed frame away from the window sill so that the termite mound debris would not land on the bed anymore. The manager never called. Through the remainder of our stay I contacted Vacasa multiple times over the phone, through text, and through the VRBO app. None of the 6 people I spoke to could get the local property manager to contact me. The VRBO help desk was unhelpful. We cut our losses and checked out a day early. I continued to call Vacasa to seek reimbursement for this poor experience. They had a multiple chances to remedy the situation. They eventually reimbursed me 5% of the total cost.