Piscina

Opiniones sobre Hilton Garden Inn Anchorage

3 out of 5
Hilton Garden Inn Anchorage
4555 Union Square Drive, Anchorage, AK

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 331 de 1000 opiniones" "
Evaluación: 8 - Bueno. 283 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 167 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 99 de 1000 opiniones" "
Evaluación: 2 - Terrible. 120 de 1000 opiniones" "

7,8/10

Limpieza

7,8/10

Personal y atención

6,8/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Laura

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
estaba muy sucia la alfombra
Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Supervisor el 30 ago. 2023
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 Excelente

Jose Luis Obregon

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Esta muy cerca del aeropuerto y un Golden corral y cafeteria
Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Supervisor el 26 ago. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

cesar

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Since I arrived at the hotel, the treatment was not friendly at all, the room lacked curtains, they did not give me the room that I reserved and there was no transportation in the morning to the airport.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel muy tranquilo , limpio y un servicio muy profesional de los trabajadores
Se hospedó 3 noches en abril de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
Amplitud de las habitaciones, servicio de recepción, servicio de wifi, shuttle al aeropuerto y downtown
Se hospedó 2 noches en julio de 2019

8/10 Bueno

Viajesoi , México

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Super Vista
Reservamos este hotel como parte de un paquete oferta. El personal fue muy amable y servicial. Estábamos en la planta superior con excelentes vistas y ruido. Muy tranquilo y cómodo
Respuesta de Saul P el 5 abr. 2017
Viajesoi, Muchas gracias por tus palabres!

10/10 Excelente

Constance

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Super great staff and the housekeeping staff were very helpful and very nice
Se hospedó 3 noches en abril de 2024

4/10 Mediocre

Zishan

Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
Jacuzzi and pool were both out of commission, not stated in the website while booking. Also, there was a room on our floor that was incredibly dirty from being worked on and created a lot of noise early in the morning. Lastly, multiple homeless in the area that we caught rummaging through the trash cans. Overall, absolutely do not recommend this hotel
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Alexis

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I am not sure if the room was cleaned before we checked in. There was "splatter" near the desk, where you are able to eat, dirt/grease all over the outlets. One of the plugs for a USB did not work at all, it wouldn't even hold the plug, honestly looked like it was for show only. In the restroom there was a "qtip" sticker plastered to the vanity. The pool was out of service, which was not communicated during booking, although the hotel next door was offered for the pool, still very inconvenient.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Diana

Viajó por negocios
No le gustó: Limpieza
There was a large hole in the ceiling above the shower. Twice people knocked before 1130 to see if I was going to make my 12pm check out. Bath tub was dirty and I could hear water dripping.
Se hospedó 1 noche en marzo de 2024
Respuesta de FOS el 10 abr. 2024
We are so sorry to hear about these issues you had to deal with while staying with us. I will address this directly with our team. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve.

4/10 Mediocre

Brian, Winters

No le gustó: Servicios, estado de la propiedad e instalaciones
Booking made because hotel had a pool, it was closed. Room was not cleaned, you had to request that service, but you were only advised of that policy when you complained. Why not at check in? They could not explain.
Se hospedó 2 noches en marzo de 2024
Respuesta de kash el 12 abr. 2024
Thank you for your valuable feedback, We will communicate with our team to ensure the information is communicated with guest at check in.

4/10 Mediocre

Autumn

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Property was under construction and we were never informed the whole reason we book the hotel was the pool and it was close do to construction the lighting was very poor lights were dim and flickering and hummed very loudly you had to go on a scavenger hunt to find the button to call the elevator and 16 dollars for breakfast per plate is pretty ridiculous but the staff was friendly and nice and pretty helpful
Se hospedó 2 noches en marzo de 2024
Respuesta de kash el 12 abr. 2024
Thank you for the feedback, Hilton website of our has listed as the hotel is under renovation. We have already communicated with Expedia to update their website.

2/10 Terrible

Mike

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nowhere in add. Did it say they were under construction? And nor did we get a discount for it being under construction 8. AM, they're banging with hammers. Drilling, when the front desk was asked to move us. It was an inconvenience for them. And then they waited until it was inconvenience for us to try to move us and they were absolutely. Unprofessional would highly would not recommend this proper
Se hospedó 3 noches en marzo de 2024
Respuesta de kash el 12 abr. 2024
Our apologies for your inconvenience. Hilton website has our hotel listed as under renovation, we have communicated with Expedia to update their website .

4/10 Mediocre

Sharon

No le gustó: Estado de la propiedad e instalaciones
When we arrived, never having stayed there before, just parked at the front of the building to the far left, got out with our luggage and went to the front door, sign said "check in" with an arrow to the right, all the way to the right side of the building! Walked in and the check in desk was plopped right outside of a makeshift office area. Got two keys, went to the 3rd floor half way down the hall - both keys did not work. had to go back down and get them redone, was asked "they didn't work?" why would I go through all that if they worked?? Received a text asking how everything was in the room, let them know and all they replied with was "I sincerely apologize for all the inconvenience caused" I asked "why do you ask if that's all you're going to do?" no response has been received since. Traveled all day and end up with a very disappointing experience!
Se hospedó 1 noche en marzo de 2024
Respuesta de FOS el 20 mar. 2024
Thank you for taking the time to provide us feedback. We apologize we were unable to provide you a more memorable stay. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. And we are hoping to see you again once our renovation is complete. Take care and happy travels.

2/10 Terrible

Robert

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Mold and dirt everywhere. Main entrance not available
Se hospedó 1 noche en marzo de 2024
Respuesta de FOS el 20 mar. 2024
We are sorry to see your 1-star review. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

4/10 Mediocre

Colin

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Under renovation. This wasn’t clear when I booked on Expedia. Dusty and messy hallways. Few amenities. Not that cheap considering the inconvenience. Could hear a contractor radio left on outside or downstairs all night. Hotel staff was super helpful and courteous. Doing a great job considering the challenges.
Se hospedó 1 noche en marzo de 2024
Respuesta de FOS el 20 mar. 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay due to lack of amenities during the season of our renovation. Yet we are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

6/10 Aceptable

Denise

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
Property was undergoing renovation. No pool hottub. Being in Alaska where it is freezing hot tub was something I was looking forward to. Irritating they were not transparent about what was going on at theIr hotel
Se hospedó 2 noches en febrero de 2024
Respuesta de FOS el 6 mar. 2024
Greetings! Thank you so much for your feedback. It is stated in our website that we are currently under renovation in some areas of our hotel. We are so sorry to hear about these issues you had to deal with while staying with us. We hope you can come visit us again once our renovation is completed. Take care and safe travels!

6/10 Aceptable

Suzanne

Le gustó: Limpieza, personal y atención
Hotel was a construction zone - pool shut down - air conditioning kept turning on in our room when outside temp was in 20s - tv's sound was erratic....on the other hand the staff was terrific - very cheerful and helpful. Very good food at breakfast and dinner.
Se hospedó 3 noches en febrero de 2024
Respuesta de FOS el 6 mar. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn. We apologize for any inconvenience this has cause you during your stay with us. However, we are so appreciative that we were able to impact you in such a positive way through our team's service and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. We hope you can visit us again once our renovation is completed. Take care and happy travels!

8/10 Bueno

Charmagne

Se hospedó 1 noche en febrero de 2024
Respuesta de FOS el 20 mar. 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

10/10 Excelente

Kelly, Midland

Viajó con su pareja, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place, clean, convenient, accommodating; would definitely recommend!
Se hospedó 1 noche en febrero de 2024
Respuesta de FOS el 20 feb. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn Anchorage and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

4/10 Mediocre

Bethany

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de FOS el 15 feb. 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

8/10 Bueno

Doris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I liked the service and they were kind enough to wait for the credit card to process, the staff was friendly, no rudeness and I will likely stay there again.
Se hospedó 2 noches en febrero de 2024
Respuesta de FOS el 15 feb. 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Take care and happy travels!

2/10 Terrible

Jennifer

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Construction was horrible starting at 7:30am and it was so loud it was like they were in the next room pounding.
Se hospedó 2 noches en febrero de 2024
Respuesta de FOS el 9 feb. 2024
We are sorry we were unable to provide you a memorable experience during your stay with us due to the ongoing renovations in our hotel. We thank you for your time. Take care and happy travels!

6/10 Aceptable

Deanna

Se hospedó 2 noches en enero de 2024
Respuesta de FOS el 9 feb. 2024
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hilton Garden Inn, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 Excelente

Modesto

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en enero de 2024
Respuesta de eurina el 5 feb. 2024
thanks so much

2/10 Terrible

john

Car got broken into at night
Se hospedó 1 noche en enero de 2024
Respuesta de eurina el 5 feb. 2024
I'm so sorry about that.

4/10 Mediocre

stephen

No le gustó: Limpieza, estado de la propiedad e instalaciones
that when booking, it was not mentioned about the remodeling
Se hospedó 1 noche en enero de 2024
Respuesta de eurina el 5 feb. 2024
I'm so sorry about that it should have been on there I will let them know to put it up for the other Guest.

10/10 Excelente

Jaivani

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de FOS el 31 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and safe travels!

10/10 Excelente

Aaron

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Expedia really screwed this reservation up. Called Expedia and changed the dates of the reservation 2 weeks before. Staff at the Hilton finally got the reservation straight after waiting 1.5 hrs at front desk. Representative for Expedia was very rude on the phone. I had the emails confirming the change of reservations. The mistake was on Expedia’s end. Probably the last time I use Expedia. Staff at the Hilton garden inn went above and beyond expectations!! Soldotna Alaska
Se hospedó 1 noche en diciembre de 2023
Respuesta de eurina el 5 feb. 2024
I'm so sorry about that. next time you can make your reservation through our website. the hellion garden inn

2/10 Terrible

Adam

Se hospedó 1 noche en enero de 2024
Respuesta de FOS el 20 mar. 2024
We are sorry to see your 1-star review. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

4/10 Mediocre

Will

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de FOS el 19 ene. 2024
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. We apologize we were unable to provide you a more memorable stay. Thank you again for advising us of opportunities to improve. We thank you again for your time and feedback.

10/10 Excelente

Kathryn

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2024
Respuesta de FOS el 19 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays. Safe travels!

10/10 Excelente

jose

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesomeness
Se hospedó 1 noche en enero de 2024
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excelente

Gigi

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excelente

Will

Se hospedó 2 noches en enero de 2024
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excelente

Margaret

Se hospedó 1 noche en enero de 2024
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

2/10 Terrible

Betty

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The lady at the front desk was rude, she seemed bothered that she had to get up and assist me, she did let me check in early at first she wasn’t going to let me so I asked if she can store my bags till we checked in? She didn’t want to do that so she checked me in but was not happy . Her body language and the look on her face makes me never want to stay there again.
Se hospedó 1 noche en enero de 2024
Respuesta de FOS el 17 ene. 2024
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 Excelente

rainier

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was very kind and I loved the pool and work out area.
Se hospedó 5 noches en noviembre de 2023
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excelente

Frank

Le gustó: Estado de la propiedad e instalaciones
Good stay. I did not see what some of the lower reviews saw. Decor in rooms is a bit dated but in good condition. I would stay again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

10/10 Excelente

Aijalon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
The only thing is that some rooms or my room had little bits of cracking around the edge of the jacuzzi in the room and a little bit of wear and tire but just need to get those parts together. But overall just miner things to fix and also a little peeling patch on the ceiling.
Se hospedó 2 noches en diciembre de 2023
Respuesta de FOS el 17 ene. 2024
Thank you for taking the time to provide us feedback. Addressing the items you noted enables us to improve the experiences of future and returning guests. Thank you again for advising us of these opportunities to improve. We thank you again for your time and feedback.

10/10 Excelente

Tim

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location, relaxed atmosphere
Se hospedó 2 noches en noviembre de 2023
Respuesta de FOS el 17 ene. 2024
Greetings! I hope this email finds you well. You recently filled out a survey regarding your stay at the Hilton Garden Inn and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you and we look forward seeing you again on your next future stays.

2/10 Terrible

Jason

Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Room was downgraded without contacting me prior to showing up at the hotel . Said it was mechanical issues . Should have contacted prior
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kash el 7 dic. 2023
We sincerely apologize the choosen room type was not honored, we were unable to communicate with you prior to your arrival, as the reservation didnt have your phone number or email address.

8/10 Bueno

Tana

Le gustó: Limpieza, personal y atención
Conveniently located. Grace at the front desk is always pleasant.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Supervisor el 14 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Laurie

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very convenient to stay here and close to my doctors appointment
Respuesta de Front Office Supervisor el 12 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Tommy

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Supervisor el 11 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excelente

Robert

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Enjoyed the stay, staff was courteous non judgemental. Clean hotel, nice and cozy for my family and myself.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Front Office Supervisor el 11 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel and our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Bueno

Dan

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Front desk staff were awesome. Very clean, comfortable room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Supervisor el 11 nov. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel and our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Aceptable

HAROLD

Viajó con su pareja
Le gustó: Servicios
Booked a King bed, and was given a different room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Supervisor el 4 nov. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your guest room. I will address your feedback directly with our team.

6/10 Aceptable

Joella

Viajó con su familia
Le gustó: Personal y atención
The hotel is nice and the staff are very friendly.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Supervisor el 26 oct. 2023
Thank you for taking a moment to share your experience. I am happy to hear you found your stay in our hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Mediocre

Joy

Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Supervisor el 25 oct. 2023
Thank you for taking the time to provide us feedback as it enables us to improve the experiences of future and returning guests. Thank you again for advising us of opportunities to improve.