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Opiniones sobre The Wordsworth Hotel

4 out of 5
The Wordsworth Hotel
Stock Lane, Grasmere, Ambleside, England

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 298 de 582 opiniones" "
Evaluación: 8 - Bueno. 196 de 582 opiniones" "
Evaluación: 6 - Aceptable. 49 de 582 opiniones" "
Evaluación: 4 - Mediocre. 32 de 582 opiniones" "
Evaluación: 2 - Terrible. 7 de 582 opiniones" "

9,0/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Debbie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Great location in the heart of Grasmere. Easy parking. Good breakfast. Lovely new bathroom. The room itself and the restaurant and reception areas could do with a bit of an update which would make it fabulous. Maybe removing some carpets and having wooden floors would help.
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Experience el 8 may. 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

8/10 Bueno

Andrew

Le gustó: Limpieza, personal y atención
V good location
Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Experience el 8 abr. 2024
Thank you for your feedback. We would love to see you again soon.

8/10 Bueno

So Chai

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good !
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Experience el 6 mar. 2024
Thank you for your feedback. We would love to welcome you back.

10/10 Excelente

Kathleen

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Experience el 6 mar. 2024
Thank you for your rating. We would love to see you again.

10/10 Excelente

Kenneth

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience el 6 mar. 2024
Thank you for your rating. We hope to see you again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
80th treat
Enjoyed our short stay very much. Unfortunately the spa area was not in use so couldn’t give five stars 🌟
Se hospedó 2 noches en febrero de 2024
Respuesta de Guest Experience el 8 feb. 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Bueno

Lee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
New Year Weekend.
Generally a lovely weekend, and felt homely and welcoming with staff. Weekend stop during New Year weekend. Some aspects of the fixtures and fitting did look a little tired, but overall enjoyable
Se hospedó 3 noches en diciembre de 2023
Respuesta de Guest Experience el 16 ene. 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excelente

Jean and Rob

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Experience el 16 ene. 2024
Thank you for your rating. We hope to see you again soon.

8/10 Bueno

Rob

Viajó con su pareja
Le gustó: Limpieza, servicios
Fantastic location, our room was in the corridor to the rear of the property next lo the rear entrance which was a little noisy. Reasonable food and facilities, just felt a little dated in places, and not sure we’d give it 4 stars. That’s said we enjoyed our stay and none of the above spoiled our weekend.
Respuesta de Guest Experience el 6 mar. 2024
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excelente

Daniel

Se hospedó 1 noche en noviembre de 2023
Respuesta de Guest Experience el 16 ene. 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excelente

John

Le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Experience el 29 nov. 2023
Thank you for your rating. See you again soon.

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Guest Experience el 29 nov. 2023
Thank you for taking the time to rate us.

10/10 Excelente

Suzanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely friendly staff. Food was excellent, and the staff were very helpful with dietary requirements.
Se hospedó 4 noches en octubre de 2023
Respuesta de Guest Experience el 1 nov. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excelente

David

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Experience el 16 oct. 2023
Thank you for your rating. See you again soon.

8/10 Bueno

Jeanette

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Guest Experience el 11 oct. 2023
Thank you for your rating. See you again soon.

10/10 Excelente

Terence

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Two night stay in Grasmere
The hotel was modern and spaceous with excellant furnishings and knowledgeable staff, food and drinks were very good and parking was free and easy
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excelente

Andrew

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
-
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you so much for taking the time to share your rating. We hope to welcome you back soon.

10/10 Excelente

Yuk lin

Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for your rating. See you again.

6/10 Aceptable

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing
2nd visit to this hotel. Excellent location and nice breakfast. Stayed in room 22 and had a few issues. The toilet wouldn’t flush properly and there seemed to be a lot of heat behind the bathroom. Mentioned the broken flush to reception and it was never repaired. Room dated and could do with a refurbishment. Wouldn’t stay here again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Guest Experience el 28 sept. 2023
hank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 Aceptable

Denise

Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for taking the time to rate us.

10/10 Excelente

Howard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great hotel ideal situated for the Lakes. Great service from all staff.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a lovely place to stay, beautiful room, beautiful village, really helpful staff. We loved the pool and jacuzzi! Good breakfast, very peaceful location. Thanks so much.
Se hospedó 3 noches en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excelente

Donald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Set in wonderful country side with lovely walk around Grasmere lake close to the hotel
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Bueno

KIM

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room we stayed in was very comfortable. The coffee machine was a treat! The restaurant was brilliant and both dinner and breakfast were very yummy.
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you so much for your recent review. It made our day!

6/10 Aceptable

Saeemah

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Great location, nice spaces outside. Room and decor very shabby. Smelled. I needed anti histamine as made allergies play up. We avoided sitting on fabric of furniture as did not look clean. Bathroom was spotless. Breakfast had good choices from menu( which was included in price of room) . Main issue hotel did not have a 5 star feel and was certainly not fabulous as rating on hotel. Com indicated
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excelente

John

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient
Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Experience el 28 sept. 2023
Thank you for your rating. See you again soon.

8/10 Bueno

Erich

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Guest Experience el 14 ago. 2023
Thank you for your rating. We hope to welcome you back soon.

10/10 Excelente

Brian

Se hospedó 2 noches en agosto de 2023
Respuesta de Guest Experience el 14 ago. 2023
Thank you for your rating. We would love to welcome you back.

4/10 Mediocre

Dawn

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Property in excellent location, very central. Obviously very grand property once, but needs an update. Classic bedroom very old fashioned, no fridge, no safe, no a/c or fan, so had to keep window open to air. Asked for bucket of ice to room and was told there was a standard delivery charge of £5! Asked to pay whole accomodation cost on arrival not just credit card defails ..... never heard of this worldwide! Female receptionist needs to be friendlier.
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Experience el 14 ago. 2023
Thank you for taking the time to share your feedback with us. All feedback is greatly appreciated to help enhance our guest’s experience. Our aim is to stay true to our pub roots and provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We can only apologise if you feel we have missed the mark on this occasion. We hope to see you again.

8/10 Bueno

Antoinette van

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful area great for walking . Nice little village with nice shops for sports and arts . Hotel was nice, but the first night they put us in a room next to the very noisy elevator. It really ruined the nightly rest . Employees were very friendly and helpful and made it up by upgrading us to a much nicer room , where we were welcomed by a glass of Prosecco .
Se hospedó 2 noches en julio de 2023
Respuesta de Guest Experience el 26 jul. 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excelente

Patrick

Se hospedó 1 noche en julio de 2023
Respuesta de Guest Experience el 24 jul. 2023
Thank you for taking the time to rate us. We would love to welcome you back soon.

10/10 Excelente

BARRY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en julio de 2023
Respuesta de Guest Experience el 10 jul. 2023
Thank you for your rating. See you again soon.

8/10 Bueno

Alan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wordsworth Hotel is lovely. Very conveniently located in the centre of Grasmere. Our room was very well presented. The bar-man was very professional and friendly and made us some great cocktails. We were a bit disappointed to find that the Signature restaurant now seems to be merged with the bistro. Nothing against bistros but we had made an effort to get dressed up for the more formal restaurant only to find that people sat near us were wearing shorts and trainers as a result of the new set up. On the whole, a great hotel, however.
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience el 4 jul. 2023
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

8/10 Bueno

Vincent, Aberdeen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A lovely hotel in a lovely setting. Checking in and out was a little frantic due to other guests milling about and making demands. One real issue for us was young people misusing the pool and spa facilities. We were looking forward to chilling out after a long couple of days and our experiences was marred by feral youths bombing, splashing, screaming, etc. and running around the facilities. There was no attendance or supervision and a complaint to reception staff generated zero comment or response. It really spoiled our stay
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience el 30 jun. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

4/10 Mediocre

P

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Expensive disappointmentt
Room allocated was very hot, the radiator was stuck on full heat even though it was 28deg outside, and could not be turned off. The shower/bath had sides so high that a shorter elderly person could not possibly get in without some form of steps. An upgrade room was offered for some of our stay which was acceptable. On our last night we were returned to a standard room, really small and very hot. A security light was mounted right outside the window lighting up the room like daylight which meant that the blind and curtains had to be shut tight to keep the light out, which also cut off any cool air. A very expensive disappointment, but at least the staff were friendly.
Se hospedó 4 noches en junio de 2023
Respuesta de Guest Experience el 30 jun. 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Bueno

Susan

Se hospedó 4 noches en junio de 2023
Respuesta de Guest Experience el 30 jun. 2023
Thank you for your rating. See you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Loved The Wordsworth and Grasmere
My husband and I loved The Wordsworth Hotel. It is obviously an older property, but for us it had been updated where it counts. The bathroom was lovely. The staff treated us so very well, and we loved the bartenders!! Especially our friend from Scotland. We would stay there again in a heartbeat. The location was ideal to walk into everywhere in Grasmere and also to get to hiking trails.
Se hospedó 3 noches en junio de 2023
Respuesta de Guest Experience el 30 jun. 2023
We can't wait to see you again. Thank you for your feedback.

10/10 Excelente

Alexander

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Woodrow Wilson
Wunderbar romantisches Zimmer mit Blick auf den hauseigenen Garten. Sekt als Welcome Drink, inkludierter Cream Tea im Garten. Beides großartig. Frühstück ebenfalls sehr gut. Auf das Personal muss man tw. länger warten (Bar, Rezeption) und die Freundlichkeit könnte einen Tick größer sein. Ansonsten ein wunderbarer Aufenthalt!
Se hospedó 1 noche en junio de 2023
Respuesta de Guest Experience el 30 jun. 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excelente

Penny

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2023
Respuesta de Guest Experience el 30 jun. 2023
Thank you for your rating. We would love to welcome you back. :)

8/10 Bueno

Hazel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en mayo de 2023
Respuesta de Guest Experience el 30 jun. 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excelente

Pam

Se hospedó 1 noche en abril de 2023

10/10 Excelente

S

Se hospedó 2 noches en abril de 2023

10/10 Excelente

Brian

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Wordsworth is a lovely old hotel in the centre of the beautiful village of Grasmere. Highly recommended.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

John

Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Peter

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location and excellent staff
Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Susan

Se hospedó 2 noches en marzo de 2023

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A few service issues but still enjoyed
The location and building are beautiful, everything was clean and we used the pool and jacuzzi which were lovely. My parents had a card in their room saying if they forego getting the room cleaned they can have a free drink, which I thought was a great idea. However, I didn't have a card, and when I asked at reception I felt like I was stressing the woman out as she said it was nothing to do with her and was the cleaning staff's responsibility. Eventually the barman gave me a free drink, however. Breakfast was decent, quick service, and a range of options. Our order was slightly wrong but it was still enjoyed. I must say the hotel was very warm. I didn't need the radiator on in my room, and I even had to open the window at times. In February that's crazy haha!
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Robert

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2023

10/10 Excelente

Mark

Se hospedó 2 noches en enero de 2023

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Birthday Bash
Excellent, room was spacious and clean food was superb
Se hospedó 1 noche en enero de 2023