Interior

Opiniones sobre Tru By Hilton Amarillo West

2.5 out of 5
Tru By Hilton Amarillo West
2202 S Soncy Road, Amarillo, TX

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 665 de 1007 opiniones" "
Evaluación: 8 - Bueno. 208 de 1007 opiniones" "
Evaluación: 6 - Aceptable. 73 de 1007 opiniones" "
Evaluación: 4 - Mediocre. 29 de 1007 opiniones" "
Evaluación: 2 - Terrible. 32 de 1007 opiniones" "

9,4/10

Limpieza

9,4/10

Personal y atención

8,6/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Areli

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

William

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021
Respuesta de Steve P. el 1 ene. 2022
Thank you, William! We're glad that you enjoyed your stay and hope to see you again soon. Travel safely!

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
Se hospedó 2 noches en abril de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2021

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, servicios
Nunca hubo servicio de limpieza en la habitación, el internet no servía.
Se hospedó 3 noches en marzo de 2021

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Jerad el 8 oct. 2019
Thank you for the feedback!

10/10 Excelente

Julia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and loved that we could stay with our dog
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 27 may. 2024
We're glad you and your pup enjoyed your visit! We work hard to ensure our guests always have a terrific experience. Travel safely, and we'll see you the next time you're in town!

8/10 Bueno

Cheryl

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice staff. Comfy bed
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 26 may. 2024
Thanks, Cheryl! We're glad you were comfortable, and our team took excellent care of you. We appreciate your kind words and hope to see you again soon. Safe travels!

10/10 Excelente

Eleanor

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Convenient and decent price!
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 25 may. 2024
Thanks for staying at Tru while you were in Amarillo, Eleanor! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Prageres

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 26 may. 2024
Thanks for staying with us, Prageres! We're glad your stay was great and hope to see you again soon. Travel safely, and have a terrific day!

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 24 may. 2024
Thanks, David! We're glad your visit was good and hope to see you again soon. Travel safely, and have a wonderful day!

10/10 Excelente

Susanne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Love the cleanliness,comfortable bed,great shower,great coffee, water stations, good breakfast
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 16 may. 2024
Thanks for your feedback, Susanne! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Nicole

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I loved the interaction from check-in when I arrived. They were super nice, superb customer service and accommodating, very helpful. The breakfast was very nicely organized with great options. I also appreciated the central area with the water, ice, coffee/tea station, microwave and available snack/beverage area behind the check-in desk. The rooms were beautiful. I slept like a baby. I especially loved the body and hand soaps, gels, and lotions. I will definitely be looking for a Tru when I am traveling.
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 14 may. 2024
Thank you so much, Nicole! We're glad your stay was great and appreciate your kind words. We work hard to ensure our guests always have a great experience. Travel safely, and we'll see you again soon!

10/10 Excelente

SAMANTHA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very friendly staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Steve P. el 12 may. 2024
Thanks, Samantha! We have a great team who truly cares about our guests. We'll share your note with everyone. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

diane

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved everything!!!!!
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 5 may. 2024
That's great to hear, Diane! We're glad you enjoyed your visit and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Stuart

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check-in staff are friendly, helpful and efficient, rooms and common areas are clean and bright.
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 3 may. 2024
We're glad to hear you enjoyed your visits, Stuart! We work hard to make our guests as comfortable as possible. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Anthony

Se hospedó 1 noche en abril de 2024
Respuesta de Steve P el 19 may. 2024
Thanks, Anthony! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Willene

Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean Restaurants near to walk to
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 28 abr. 2024
Thanks for staying with us, Willene! We're glad your stay was great and hope to see you soon. Please travel safely!

10/10 Excelente

Olga

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 29 abr. 2024
Thanks for staying with us, Olga! We're glad you enjoyed your stay and appreciate your insights. Travel safely, and we'll see you the next time you're in town!

2/10 Terrible

Irene

Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 18 may. 2024
Irene, thanks for taking the time to let us know how your visit was. We value your feedback and are constantly working to improve our guest experience. We hope you had a great trip and that you will give us another opportunity to host you in the future. Have a terrific weekend!

10/10 Excelente

George

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 28 abr. 2024
Thanks, George! We're glad your visit was good and appreciate your kind review. Travel safely, and we'll see you next time you're in Amarillo!

10/10 Excelente

Tim

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great overnight stop on the I-40 journey…
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 25 abr. 2024
We're glad you were able to get some rest, Tim! We hope you're having a safe trip and will come back to see us anytime you're in town. Thanks so much!

10/10 Excelente

Samantha, Broken Arrow

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoyed my stay here. Everything was clean and worked well. They have disposable ice buckets which I thought was a game changer! Body wash, shampoo and conditioner were all filled and smelled wonderful, and I loved the soap! Plenty of parking and had no issues security wise. Usual breakfast options! I brought my own coffee maker because I had it with me and I knew the rooms don’t have coffee pots, but the front lobby has coffee 24/7. No microwave in the room but there are plenty of options for food close by and snacks in the lobby.
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 23 abr. 2024
Thank you, Samantha! We're glad you enjoyed your visit and appreciate your feedback. We work hard to ensure all of our guests have a first-class experience. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Haley

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved it :) dog friendly too
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 23 abr. 2024
Thanks, Haley! We're glad you enjoyed your visit and hope to see you again soon. Travel safely, and have a wonderful day!

10/10 Excelente

Alex

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very clean, trendy hotel with a great breakfast spread. Premium shower/toiletry products. Staff were friendly, welcoming, and professional. I’ll definitely stay again when passing through Amarillo.
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 21 abr. 2024
Thanks, Alex! We're glad you enjoyed your visit and appreciate your feedback. Have a safe trip, and we'll see you next time you're in town!

10/10 Excelente

Tiberiu

Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 10 may. 2024
Thanks for staying with us, Tiberiu! We're glad your visit was great and hope to see you again soon. Travel safely, and have a wonderful weekend!

10/10 Excelente

George

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unique
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 17 abr. 2024
We're glad you enjoyed our vibe, George! We appreciate your feedback and hope you'll come back to visit us anytime you're in town! Travel safely, and have a wonderful evening!

10/10 Excelente

juana

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent place to stay, very convenient, clean and friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 12 abr. 2024
Thanks, Juana! We're glad you enjoyed your visit and hope you'll come back to visit us anytime you're in town!

10/10 Excelente

Rafael

Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 29 abr. 2024
Thanks for staying at Tru while you were in Amarillo, Rafael. We're glad you enjoyed your stay and hope you'll visit us anytime you're in town. Have a great week!

10/10 Excelente

Jinsok, Columbia

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very good. I will go back again.
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 9 abr. 2024
Thank you so much, Jinsok! We work hard to make sure our guests always have a great experience. Travel safely, and we'll see you soon!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 8 abr. 2024
Thanks for staying with us, Michael! We're glad your stay was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Ashleigh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Steve P. el 6 abr. 2024
Thanks for staying at Tru, Ashleigh! We're glad you enjoyed your visit and hope you'll come back to see us anytime you're in town!

10/10 Excelente

John

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Awesome place and they even have dog treats for your pets very pet friendly
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 4 abr. 2024
Thanks, John! We appreciate your kind words and are glad to know you and your pup enjoyed your visit. We hope you have a safe trip and can't wait to see you the next time you're in town!

10/10 Excelente

Wendy

Great service!
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 1 abr. 2024
Thanks, Wendy! We're glad you enjoyed your visit and hope you'll come back to see us anytime you're in town. Travel safely, and have a wonderful week!

6/10 Aceptable

Chance

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Pros-Nice new hotel, had excellent staff, easy check in and check out. Rooms were clean, bathroom was clean and properly supplied with toiletries. Modern feel in common areas of hotel. Cons- room lacks color. Just a bunch of white everywhere, if that is something you like then it wouldn’t be a con, just think it could use some pop of color or more art work. Bed was hard, and had already broke down where people had been sleeping, pillows are lac luster and offer no support, breakfast food like eggs and sausage was not all that great, coffee tasted odd as well. I would rank this as 3 star hotel. Still a good place to stay if the cons I listed aren’t considered cons to you. Just my honest opinion.
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 31 mar. 2024
Thanks for staying with us, Chance! We appreciate your feedback and are glad our team took excellent care of you. We also appreciate your thoughts on how we can be better. We are always working to ensure our guests get the best and will discuss your thoughts with our team. Travel safely, and we hope to see you again soon!

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 29 mar. 2024
Thanks for staying with us while you were in Amarillo, Joshua! We're glad you enjoyed your stay and hope to see you again soon. Have a terrific weekend!

10/10 Excelente

Ronald K

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The breakfast was not good! Need more variety and real eggs
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 25 mar. 2024
Thanks for staying with us, Ronald! We appreciate your feedback on our breakfast and will continue to work on that. We know how important a good breakfast is to our guests! We're glad everything else was great and hope to see you again. Have a terrific week!

10/10 Excelente

Michelle, Bend

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome stay for a quick road trip!
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 25 mar. 2024
We're glad you stayed with us and that your visit was great, Michelle! We work hard to make sure our guests have everything they need. Travel safely, and we'll see you soon!

2/10 Terrible

Tino

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 23 mar. 2024
Tino, thank you for staying with us. Please know how much we value your feedback and are always working to improve our guest experience. We hope you'll give us another opportunity to host you in the future. Travel safely, and have a great weekend!

10/10 Excelente

Mario

Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 11 abr. 2024
Thanks for staying with us, Mario! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you soon!

10/10 Excelente

Susan

Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 8 abr. 2024
Thanks for staying at Tru, Susan! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Bueno

Ryan

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Other than the bed being too soft, it was a very nice stay for a quick evening sleep.
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 20 mar. 2024
Thanks for staying with us, Ryan! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Bueno

Gary

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was pretty good except the low flow shower and sink suck. It was hard to rinse the soap off because the water volume was so low!
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 19 mar. 2024
We're sorry about that, Gary! We will follow up to see what might have caused that drop in water pressure. Thanks for the heads up! We hope you'll come back to visit us anytime you're in town and that you had a safe trip!

10/10 Excelente

Catalina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and quiet. Friendly staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 15 mar. 2024
We're glad you enjoyed your stay, Catalina! We appreciate your feedback and hope you'll come back to visit us anytime you're in town. Travel safely, and have a terrific day!

10/10 Excelente

Raul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 15 mar. 2024
Thanks for staying with us, Raul! We're glad your visit was good and hope to see you again soon. Travel safely!

8/10 Bueno

Jill

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Some water damage in the bathroom. The surrounding property is dirt lots with lots of weeds and garbage. The area around the hotel is clean and well-kept. The vacant lots around it are bad.
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 13 mar. 2024
Thanks for staying with us, Jill! We're glad your visit was great and appreciate your feedback. There are several construction projects going on in the area. We think once those are completed, the area surrounding us will be better. In the meantime, we'll continue to work hard to keep our hotel clean and make sure our guests are always comfortable. Travel safely, and we'll see you soon!

8/10 Bueno

Chii

Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Steve P. el 7 mar. 2024
Thanks, Chii! We're glad you had a great visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excelente

Kathleen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff were very friendly, the breakfast was good, and the decor was cheery.
Se hospedó 1 noche en febrero de 2024
Respuesta de Steve P. el 6 mar. 2024
Thanks, Kathleen! We're so glad your visit was great and appreciate your kind words. We work hard to make sure our guests always feel welcome here at Tru. We hope you'll come back to see us anytime you're in town!

10/10 Excelente

Brittney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
NA
Respuesta de Steve P. el 5 mar. 2024
Thanks for staying with us, Brittney! We're glad your stay was great and hope to see you again very soon. Travel safely, and have a wonderful week!

10/10 Excelente

Shundrika

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Just came for a family event for one night. Was able to check-in early to get settled in; Blake was very helpful and customer service was great
Se hospedó 1 noche en febrero de 2024
Respuesta de Steve P. el 28 feb. 2024
Thank you, Shundrika! We're glad your visit was great and appreciate your kind words. Blake is one of the best and always goes above and beyond to care for our guests. Travel safely, and we'll see you the next time you're in town!