Vista desde la habitación
Ver disponibilidad

Opiniones sobre Grand Muthu Forte da Oura

5 out of 5
Grand Muthu Forte da Oura
Rua Oliveira Martins, Albufeira

Opiniones

7,0

Bueno

Evaluación: 10 - Excelente. 11 de 84 opiniones" "
Evaluación: 8 - Bueno. 41 de 84 opiniones" "
Evaluación: 6 - Aceptable. 15 de 84 opiniones" "
Evaluación: 4 - Mediocre. 11 de 84 opiniones" "
Evaluación: 2 - Terrible. 6 de 84 opiniones" "

7,0/10

Limpieza

7,4/10

Personal y atención

6,0/10

Servicios

6,8/10

Estado de la propiedad e instalaciones

Opiniones

10/10 Excelente

Diego

Viajó con su pareja
Le gustó: Servicios, estado de la propiedad e instalaciones
TODO GENIAL
Se hospedó 2 noches en septiembre de 2022
Respuesta de FDO/RCP el 1 oct. 2022
Caro Hóspede,Agradecemos o seu excelente feedback.CumprimentosFDO/RCP

8/10 Bueno

Gabriel

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Todo bien, cortos
Se hospedó 3 noches en abril de 2019
Respuesta de gm el 1 may. 2019
Gracias pela estada!

2/10 Terrible

eva

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel anticuado y sucio
Hotel de los años 80. La habitación de amplitud estava bien pero estaba muy anticuado y sucio. Servicio de limpieza es pésimo a veces no pasaban ni a limpiar. El trato del personal deja mucho que desear, no te dan soluciones cuando hay algun problema. Primera noche aire acondicionado roto de la habitación. El balcón sucio, las sillas y mesas estaban negras, con cagadas de gaviota. La piscina esta bien aunque hamacas rotas, sucias, el suelo lleno de vasos de plástico. No tiene nada de un hotel de 4 estrellas y el precio es caro, realmente el peor hotel que he estado alojada de todos los viajes realizados. Lo único bueno es la ubicación ya que esta la playa cerca y sitios de ocio (restaurantes, pubs, discos, supermercados, etc.).

8/10 Bueno

Ian

Se hospedó 8 noches en abril de 2023
Respuesta de FDO-GM el 5 may. 2023
Dear Ian,thank you for taking the time to give your feedback.The staff is very grateful for you excellent rating .Hope to welcome you back soon!RegardsFDO/RCP

8/10 Bueno

Ian

Good time, but this is never a 5 star hotel . It’s dated . 3 star .
Se hospedó 5 noches en septiembre de 2022
Respuesta de Rajesh.S el 8 oct. 2022
Dear SirThank you for your review, We are glad to know that you had good time overall.We have refurbiushment plan for the winter and most rooms will be done up. Thanks again

8/10 Bueno

Rachel

Le gustó: Limpieza, servicios
Se hospedó 7 noches en agosto de 2022

8/10 Bueno

Diane

Le gustó: Limpieza, comodidad de la habitación
We had a 12 night stay which we thoroughly enjoyed. We were on Self catering. The apartment is well equipped everything we need. The apartment was very very spacious and the towels were changed every other day. The staff were very pleasant and nothing was too much bother. There are plenty of loungers round the pool area but it doesn’t take long for them to be taken. We would holiday here again.
Se hospedó 12 noches en junio de 2022
Respuesta de Rajesh el 5 jul. 2022
Dear Diane Thank you for your review and lovely feed back. IT definitely build team morale and we are really delighted that you enjoyed your stay and looking forward to welcome you back. Best regards Rajesh

6/10 Aceptable

Ronnie

No le gustó: Limpieza
Never a five star establishment
Hotel very dated decor needing refreshed in rooms, bath and shower dirty no pressure in shower stayed 4 nights and room only cleaned once. Not 5 star as rated.
Se hospedó 4 noches en junio de 2022
Respuesta de Rajesh el 5 jul. 2022
Dear Ronnie Thank you for your feedback, we are sorry to hear that hotel was not able to meet your expectation. Your feedback is well noted and assure you corrective measures will be taken. Best regards Rajesh

8/10 Bueno

Manuela

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 6 noches en junio de 2022
Respuesta de Rajesh el 25 jun. 2022
Thank you for leaving us a wonderful score, we look forward to welcoming you back

8/10 Bueno

Oliver

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en mayo de 2022

6/10 Aceptable

Carlos

Le gustó: Limpieza
Localização excelente simpatia no check in mas está muito abaixo de um 5 estrelas como anunciado no anúncio há bem melhor em Albufeira
Se hospedó 3 noches en mayo de 2022
Respuesta de FDO Team el 19 may. 2022
Bom dia, Agradecemos a sua opinião e sugestão para melhoramentos. O staff agradece a sua gentileza. Cumprimentos FDO/RCP

2/10 Terrible

Gema Lopera

Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Para ser un 5 estrellas deja mucho que desear, está bastante anticuado, paredes con humedades, baños que necesitan una reforma integral, mobiliario de los años 60...
Se hospedó 1 noche en agosto de 2021
Respuesta de Rajesh.S el 31 ago. 2021
Dear Gema, Thank you for taking time to leave us feedback on this forum. Sorry for any inconvenience. we have your feedback to concerned department for necessary action

6/10 Aceptable

Stephen

Se hospedó 5 noches en octubre de 2019

8/10 Bueno

G

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice but would have preferred a view
Location brilliant. Room 207 had no view and had a lot of construction noises throughout the day. However if we had a nice view of the sea or pool it would have been fine. We were in Albufeira with a large group of people for a birthday so didn't make much odds however it would have been disappointing if we were there for a relaxing break. Otherwise everything was excellent..
Se hospedó 5 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
nice place rooms a bit dated but overall enjoyed ,old town 20 minute walk but taxi €7
Se hospedó 9 noches en septiembre de 2019

6/10 Aceptable

James

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
3.5 star
No way this is a five star hotel, other than the lobby. I would say three and a half at best. There was mouldings missing in doorways all the plumbing was falling apart the shower was a dribble. The tv had the capacity for Netflix but not offered. The furniture was very old and run down. On the positive the staff was helpful and the area offered a lot
Se hospedó 4 noches en septiembre de 2019

8/10 Bueno

Tom Arne

Se hospedó 5 noches en septiembre de 2019

2/10 Terrible

Joseph

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Don’t go near this place
The Al inclusive package was a disgrace food disgusting and cold ever day. Drinks at the bar were a disgrace no rose wine, no malibu, no sangria no drinks at all before 12pm We arrived at hotel at 13.00pm and did not get checked in until 4pm and hotel would not give us our al inclusive band until 4pm No entertainment at the pool during the day no music nothing and the entertainment at night should have just went home
Se hospedó 6 noches en septiembre de 2019

8/10 Bueno

peter

Se hospedó 4 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
A very beautiful reception place should have the same quality apartments...
Se hospedó 7 noches en septiembre de 2019

8/10 Bueno

Marcilio

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Muito boa
Se hospedó 2 noches en septiembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 5 noches en septiembre de 2019

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Esthétique de l’hotel Parfait, quelques difficultés pour la communication, prestation et service médiocre, très déçu de ce voyage.
Se hospedó 4 noches en agosto de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Inte rekommenderad
Ostädade rum. Glassplitter på golvet. Luktade svett i soffan.. Undvik!!! Inte alls bra.
Se hospedó 1 noche en agosto de 2019

8/10 Bueno

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bom hotel a preço justo.
O Grand Muthu Forte Da Oura é anunciado como um hotel 5* mas na realidade deveria ser reclassificado, apesar do seu hall de entrada bem decorado e imponente. O tempo passou sem remodelação e retirou-lhe uma estrela e meia. Houve uma remodelação em alguns (poucos) quartos que per si podem ser considerados de 5*, apesar de não terem varanda, mas não são apartamentos (que caracterizam o hotel). Os apartamentos podem hoje ser considerados de 3* quer pelos equipamentos quer pelo antiquado mobiliário. Felizmente os preços não são de 5*, o que não provoca reclamações, certamente, mas estão acima dos preços de hotéis 4* da região. O ginásio é no hotel ao lado, do mesmo grupo, mas para além de equipamentos não aconselháveis pel estado, são do final do século passado, infelizmente. O SPA, também do hotel ao lado, não foi utilizado nem o restaurante. Fora, a piscina é de média dimensão e há espaço para as espreguiçadeiras. Tem uma área de parque infantil, campo de ténis para repintar, campo de voleibol de praia e um relvado em razoável estado de conservação. A limpeza é aceitável. O entretenimento é bom. O pessoal da receção é dedicado, muito simpático e demonstra grande profissionalismo. A localização é central, o percurso para a praia é fácil apesar do regresso ser a subir. No global pode considerar-se um 4* com aspirações. Importa não deixar que o tempo apague as estrelas.
Se hospedó 4 noches en julio de 2019
Respuesta de GM el 6 ago. 2019
Caro Hóspede, Agradecemos os seus comentários tão positivos e simpáticos. Durante a época baixa fazemos melhoramentos , eesperamos que volte para lhe oferecermos ainda melhor serviço. Cumprimentos

2/10 Terrible

Jorge

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Péssima...
Se hospedó 4 noches en julio de 2019
Respuesta de GM el 6 ago. 2019
Caro Hóspede , Agradecemos os seus comentários e, lamentamos que o hotel tenha ficado abaixo das suas expectativas. Esperamos que volte para lhe podermos dar um serviço à medida das suas expectativas. Cumprimentos

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nothing in this property was unique. I don't know why it was categorized 5 stars hotel !
Se hospedó 2 noches en julio de 2019

10/10 Excelente

ZSUZSANNA

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely hotel in Albufeira
I like so much the hotel. It is very well localizated, big rooms, nice pool and great prices.
Se hospedó 4 noches en julio de 2019
Respuesta de GM el 6 ago. 2019
Dear Guest, We are delighted with your excellent review and e hope that you will come back soon. Best regards

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2019
Respuesta de GM el 24 jul. 2019
Dear Guest, Thank you for your feedback. Regards

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a tad noisy and boisterous around the pool at times
Se hospedó 9 noches en julio de 2019
Respuesta de GM el 24 jul. 2019
Dear Guest, We are grateful for your comments and we always try our best to keep the noise level down, although at the summer is always more people around the pool. Hope you come back soon. Regards

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Très bon accueil, aides et conseils précieux du personnel de la réception. Très bon emplacement de l'établissement;
Se hospedó 7 noches en mayo de 2019

10/10 Excelente

Jorge

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en abril de 2019
Respuesta de GM el 24 jul. 2019
Dear Guest, Thank you for your lovely review. Hope to see you back soon. Warm Regards

6/10 Aceptable

kathryn

Le gustó: Limpieza
Se hospedó 4 noches en mayo de 2019
Respuesta de GM el 21 may. 2019
Dear Guest, We thank you for your evaluation. Warm Regards

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Basic but good apartments with everything you need to self cater. You can use the gym, tennis court, sauna and pool of the building next door. The building has no modern soundproofing so if you have a 'party' group arrive it can be very problematic. However, this happened to us and when we had a shocking night the staff, who were extremely nice and reasonable, moved us the next day to the other hotel next door and we had no problems, and an excellent week.
Se hospedó 7 noches en mayo de 2019
Respuesta de GM el 17 may. 2019
Dear Guest, We thank you for your nice reviews. We apologize that you had to move , but all the MGM Hotels are nice. Hope to see you again soon! Regards GM

8/10 Bueno

daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Boa recepção, staff prestativo e simpático.
Excelente atendimento por parte dos funcionários. Lobby de entrada 5*, quarto 3*. Cozinha pouco equipada. Boa televisão e vista agradável.
Se hospedó 1 noche en mayo de 2019
Respuesta de GM el 17 may. 2019
Caro Hóspede, Agradecemos desde já os seus comentários positivos, tão importantes para o nosso serviço e qualidade. O nosso staff agradece os seus cumprimentos. Esperamos que volte em breve.

8/10 Bueno

Shaun

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2019
Respuesta de GM el 21 may. 2019
Dear Guest, We are very grateful for your evaluation. Warm Regards

4/10 Mediocre

terry

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DIRTY! NOT 5*
We arrived late at night and checked into a ground floor room.On arrival we realised the room had not been cleaned properly. The floor was still covered in sand ,the shower screen was still filthy, there was the previous guests empty bottles in the shower still and there was no clean towels.As it was late when we arrived we tried to go to sleep before going to reception with our complaints but this was not to be as we noticed our room was really close to the bar area and could hear the group of people in there singing and shouting even after 3am.And as our room was also located right next to the main reception doors all you could hear is people coming in and out all night or people standing outside the room smoking. After our first night we went to reception with our complaints after also finding a toe nail on floor they said would try and upgrade us to a better room which later I had an email to this effect but when we went back to reception we were told there there was only another room on the ground floor to move us to which we felt we had to accept as we thought it may be less noisy.This room was almost as bad, the bathroom smelt of sewage, there was damp on the wall, the furniture was worn and we even found a bottle top and old label on the floor.The room was just as noisy as located near to reception so could hear people coming in and out all night.Would no way class this as 5 star 3 at best! And id still expect a 3 star to be cleaned properly!! Would not stay again.
Se hospedó 5 noches en abril de 2019

10/10 Excelente

Balaganesh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent location
Stayed with Family of 5. Thoroughly enjoyed the facilities and the local nearby amenities. Walkable distance from the Beaches.
Se hospedó 4 noches en abril de 2019
Respuesta de Gm A. Gosain el 1 may. 2019
Dear Guest, We are very grateful for your lovely review and pleased that you have enjoyed your holiday with us. Hope to see you soon! Warm Regards

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Nice employees terrible conditions of the property
Se hospedó 1 noche en marzo de 2019
Respuesta de GM A. Gosain el 1 may. 2019
Dear Guest, We are very please that you found our employees very nice. We are doing renovations over the low season. Warm Regards GM A. Gosain

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2018
Respuesta de P. Sachdev el 24 oct. 2018
Dear Guest, We are very grateful for your review and we shared it with the staff. Hope to welcome you aboard soon! Warm Regards

8/10 Bueno

Ana Luísa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en septiembre de 2018
Respuesta de P. Sachdev el 29 sept. 2018
Caro Hóspede, Gostaríamos de agrdecer os seus excelentes comentários. M. Cumprimentos

8/10 Bueno

artur, france

Le gustó: Limpieza, personal y atención, comodidad de la habitación
tres bien
bien place pres des plages et bars a100metres et du centre arret bus a cote
Se hospedó 7 noches en septiembre de 2018
Respuesta de The Manager el 19 sept. 2018
Chér client, Merci de votre commentaires vraiment positives. Á bientôt! Salutations!

2/10 Terrible

Mr., ireland

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Most Pathetic 5* Hotel - Don't get sucked in!
This is NOT a 5* hotel. To start the young ladies at reception were rude snooty and did not make the customer feel valued. They showed continued levels of incompetence bolstered by an unmissable chip on their shoulder. The exception to this is for the senior receptionist who always stepped in to resolve the situation, she is far too professional for this hotel. Upon arrival the a.c. to the room was not working maintenance was requested but was Informed they were not available I was given a desk top fan, finally got the a.c. days later. The rooms weres not cleaned daily even after numerous requests to both reception and cleaning staff and especially after tipping to encourage a better service. We had to request to have the bed sheets cleaned changed we stayed 12 nights the bed linen was not changed once. They came and made the beds and left without sweeping or mopping the floor. We were given insufficient towels and told they did not have enough clean towels to go around. The pool and pool side area cleanliness is obviously not on top of their agenda. The area was being sorted each morning while customers were selecting the sun bed. I identified pooh at the edge of the pool and requested the cleaner to clean only to be told this is not my job I don't speak English. It took the hotel 45min to clean with kids still playing in the pool. I could go on but running our of space. This hotel is not European standards 5*. And pathetic to say the least. Can't upload pictures.
Se hospedó 11 noches en julio de 2018
Respuesta de P. Sachdev el 27 sept. 2018
Dear Guest, We appreciate your comments as they are important to improve our service and quality. We have passed your comments to the referred departments and we apologize for not being up to your expectations. We hope you will come back for us to give our improved service. Warm Regards

6/10 Aceptable

julien, orleans

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Mauvaise compréhension entre expedia et l’hôtel, 1 h d’attente, accueil peu chaleureux
Se hospedó 10 noches en julio de 2018
Respuesta de P. Sachdev el 27 sept. 2018
Chér client, Nous vous remercions de votres commentaires. Votre reservation etait pour un Junior apartment view pool/sea et vous avez un sur mer et aprés un sur la piscine. Salutations

8/10 Bueno

Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Grand Muthu Forte da Oura
Excelente localização e muito bom Hotel. Os quartos são ótimos, espaçosos e possuem uma pequena copa e cozinha, além de varanda com vista para o mar. Possui brinquedos externos e atividades para crianças e uma ótima piscina externa. Perto de comércio local, restaurantes e outros. Praia linda a uma pequena caminhada. Bom café da manhã, limpeza impecável, equipe simpática e eficiente. Pode melhorar um pouco na modernidade das televisões dos quartos e repensar posição destas, já que a mesma não fica disponível para assistir na cama e sim na copa. Mas o hotel é excelente e ótimo custo benefício pelo pacote que entrega. Recomendo sem ressalvas. Albufeira tem praias lindas e fica entre Lagos e Faro, fazendo que a logística para essas duas cidades fiquem fáceis.
Se hospedó 3 noches en mayo de 2018
Respuesta de P. Sachdev el 29 sept. 2018
Caro Hóspede, Agradecemos os seus excelentes comentários sobre o nosso hotel, localização e serviços. Esperamos que regresse em breve! M. Cumprimentos

6/10 Aceptable

Sarah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Comodidad de la habitación
Lovely hotel beds were and issue
This was a double room with two single beds pushed together which made it very uncomfortable . Other than that it was great but just the beds were an issues through the stay I have a really bad back and ended up holding my partners hand for the duration of the stay which isn’t really good enough after booking a romantic weekend away
Se hospedó 3 noches en mayo de 2018
Respuesta de Pankaj el 16 may. 2018
Dear Guest, We are very grateful for your comments that are much appreciated for improving our service . We have changed some of the beds .Our single beds can be pushed together as a double . Hope to see you again in our hotel. Kind Regards Pankaj

6/10 Aceptable

Cliente verificado

No le gustó: Comodidad de la habitación
Mediocre at best
Things didn’t really work in the room

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
Respuesta de The Manager el 15 abr. 2018
Caro Hóspede/Dear Guest, Agradecemos o seu comentáriom positivo. We thank you for your good review.

6/10 Aceptable

Cliente verificado

Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
location, location poor service
While there were a couple of nice staff the service was poor any requests took over 24 hours and at least 4 phone calls. We request late checkout and the person in charge was not very helpful.
Se hospedó 7 noches en octubre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel was nice. The room we stayed in was a bit dated but had everything needed ( in our case a kettle and fridge!) It is central to lots of restaurants and bars and the beach was 5 mins walk away.Nice pool area also, again some of the sunbeds were a little on the sad side.
Se hospedó 4 noches en octubre de 2017