6/10 Aceptable
Gina P.
19 sept. 2025
The apartment is spacious & well stocked in the kitchen area. There were a few issues upon arrival: ants were present & patio furniture not cleaned. We cleaned the patio furniture. Ants were sporadically but consistently present in the unit, on kitchen counter, floors, bathrooms and living area. Issue was raised with owner who proceeded to send cleaning staff. As guests, we obviously got rid of the ants as we saw them. When cleaning staff arrived, no ants were seen - at that moment. As such, they informed the owner and nothing was done. We asked the owner, to tell the cleaning staff - please spray the unit. Just because you don't see ants at a given moment, doesn't mean they are not present or that they will return which is in fact, what kept happening. We offered to leave the unit for several hours so a spray could be done but because the cleaning staff didn't see ants at the moment they arrived, they did not spray the unit. As a result, we constantly spent time getting rid of ants everyday. The owner said ants were a fact in the Algarve & a ground floor unit. What is not acceptable however, is the lack of care on the part of the owner. If a guest consistently informs and provides you with pictures and video's of ants, the hope is the owner would try to make the situation right for their guest. But nothing was done. Good pest control keeps ants at bay. We kept the unit spotless. The ants &the way the owner responded to us, made stay less than perfect.
Gina P.
Se hospedó 7 noches en septiembre de 2025