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Opiniones sobre Fairfield Inn & Suites by Marriott Alexandria

2.5 out of 5
Fairfield Inn & Suites by Marriott Alexandria
6421 Richmond Hwy Fort Belvoir, Alexandria, VA

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 450 de 693 opiniones" "
Evaluación: 8 - Bueno. 146 de 693 opiniones" "
Evaluación: 6 - Aceptable. 50 de 693 opiniones" "
Evaluación: 4 - Mediocre. 26 de 693 opiniones" "
Evaluación: 2 - Terrible. 21 de 693 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,6/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jay

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I really like this hotel
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Jay

I Like the clean how is
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Todo muy bien!!
Se hospedó 1 noche en agosto de 2022
Respuesta de David el 13 ago. 2022
Thank you so much for taking the time to write your review. We're glad you enjoyed your stay with us!

10/10 Excelente

Vladimir

Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Aimee

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en octubre de 2021

8/10 Bueno

Victor

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2021
Respuesta de David el 12 ene. 2021
Thank you for taking the time to give us you feed back. It is our pleasure to serve. Please come and visit with us again.

10/10 Excelente

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2020
Respuesta de David el 13 oct. 2020
We are so happy you had a great stay. It was our pleasure to serve you. We appreciate your feedback. Please come again soon.

10/10 Excelente

Tammy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 16 may. 2024
Tammy, thank you for the excellent rating! The Fairfield Inn & Suites by Marriott Alexandria team is thrilled you had a fantastic stay. We're looking forward to welcoming you back soon!

8/10 Bueno

Maricris

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Iris was very friendly and helpful during my late check-in. Morning crew was okay and had a more cold-friendly tone of voice. Just needed that smile and warmth on their voice to make it a perfect experience being at the front end. On my 3night stay, I requested full service for the room for one of the days (my birthday) and did not receive it. I did hear on the radio housekeeping asked if its okay to go in with the do-not-disturb sign on doorknob and agent at front said yes. There must have been a miscommunication in between. It would have made my day more perfect but I understand these things happen. Breakfast was also good. The ladies there kept it clean and filled, which was appreciated.
Se hospedó 3 noches en mayo de 2024
Respuesta de Customer Service el 14 may. 2024
Maricris, it's delightful to hear that Iris showed outstanding friendliness and helpfulness during your late check-in at Fairfield Inn & Suites by Marriott Alexandria. Her dedication to guest service truly underscores what we strive for. We'd like to note your comments about the morning crew and assure you that we continuously aim for a welcoming and warm atmosphere in all interactions. Miscommunication regarding your room service on your birthday is sincerely regretted and we appreciate your understanding. Our team members will continue working towards seamless coordination. It's comforting to know that you enjoyed our breakfast service and appreciated the cleanliness maintained by our team. Thank you for choosing our hotel and we hope to welcome you again for another exceptional experience.

8/10 Bueno

Juliann

Le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 15 may. 2024
Juliann, thank you for choosing Fairfield Inn & Suites by Marriott Alexandria. We're glad you had an enjoyable stay and appreciate your rating. Our team looks forward to welcoming you back soon!

4/10 Mediocre

Oleg, Indian Trail

On the way to the hotel, we received a message that our room was not ready due to technical problems. And that the hotel administration is ready to provide us with another room. When we arrived at the hotel, we were told that this other room was in a completely different hotel for the same price, only without breakfast and smaller in size. In the end, the price turned out to be higher, but when I pointed this out, they promised to refund the difference in price. We were with two small children and this whole situation was tiring for us.
Se hospedó 1 noche en mayo de 2024
Respuesta de Customer Service el 15 may. 2024
Oleg, thank you for sharing your experience. Apologies for the inconvenience caused by the change in room plans and the subsequent adjustments. We value your feedback and hope to make future stays more comfortable for you and your family.

10/10 Excelente

Hugh

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 30 abr. 2024
Hugh, thank you for your stellar rating of Fairfield Inn & Suites by Marriott Alexandria. We are thrilled to see you had an excellent experience and hope to welcome you back soon.

10/10 Excelente

Emilia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk staff were absolutely amazing! They always greet you gave you pointers and made everyone feel welcome. The rooms were spacious and very clean. Will definitely recommend.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 26 abr. 2024
Emilia, it's wonderful to hear about your positive experience at the Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to know that our team members' warm greetings and helpful tips added to your overall enjoyment. Your commendation of our spacious, pristine rooms is also greatly appreciated. Your recommendation means a lot to us, and we await the opportunity to provide you with another exceptional stay in the future.

10/10 Excelente

Yashwanth

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 15 may. 2024
Yashwanth, thank you for choosing Fairfield Inn & Suites by Marriott Alexandria. We're thrilled to see that you had a positive experience. We look forward to welcoming you back soon!

8/10 Bueno

Denis

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
La salle de bain pas de comptoir, barre a serviette manquante.
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 23 abr. 2024
Denis, nous sommes heureux de voir que vous avez eu une expérience globalement positive au Fairfield Inn & Suites by Marriott Alexandria. Nous prenons note de vos commentaires concernant l'aménagement de la salle de bains et sommes assurés que cela est pris en compte pour améliorer notre future expérience client. Nous apprécions votre contribution et espérons avoir l'occasion de vous servir à nouveau.

10/10 Excelente

Andre

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location...7 minutes from National Harbor
Se hospedó 2 noches en abril de 2024
Respuesta de Customer Service el 21 abr. 2024
Andre, we're delighted to hear you found our location at Fairfield Inn & Suites by Marriott Alexandria to suit your travels. Indeed, our proximity to the National Harbor is quite convenient. We hope to welcome you back soon for another enjoyable stay.

6/10 Aceptable

Archana

Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 11 may. 2024
We appreciate the feedback, Archana.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excelente

Daeauna J.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property has everything one could ask for to make an accommodating short stay.
Se hospedó 3 noches en abril de 2024
Respuesta de Customer Service el 16 abr. 2024
Daeauna, thank you for your high praise. We are delighted to hear that Fairfield Inn & Suites by Marriott Alexandria served all your needs during your short stay. We aim to make every stay as comfortable as possible and we're glad to note we hit the mark with you. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excelente

Heather

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 10 abr. 2024
Heather, it's wonderful to hear that your recent stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations! We're pleased to have played a part in a memorable stay and we're looking forward to welcoming you back in the future.

8/10 Bueno

Amy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was difficult to find a hotel near enough to DC to use public transport that had free parking and an indoor pool(important when you have kids). This property checked all of my boxes and I would stay here again. 4 nights for just over $1000 for 4 people.
Se hospedó 4 noches en abril de 2024
Respuesta de Customer Service el 8 abr. 2024
Amy, thank you for selecting Fairfield Inn & Suites by Marriott Alexandria as your family accommodation. We're thrilled to know our location, complimentary parking, and indoor pool added value to your stay. Your willingness to return is the best compliment we can receive. We look forward to serving you again in the near future.

10/10 Excelente

Lisa

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Our stay was very comfortable! The rooms were clean and spacious and the staff was wonderfully helpful. The kids loved the pool and the free breakfast was a great way to save some money. Access to the parking lot was a bit wonky- the GPS routed us the long way around. The Huntington Metro station is just a few miles away and has a parking structure. I highly recommend parking there and taking the train into DC. All in all, I was very happy with our stay. I would absolutely return.
Se hospedó 4 noches en marzo de 2024
Respuesta de Customer Service el 6 abr. 2024
Lisa, it is heartening to hear that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable and comfortable. We're delighted that our spacious rooms, dedicated team members, and complimentary breakfast enhanced your experience. We're also glad your children had fun at the pool.Regarding your navigation challenge towards the parking lot, we shall look into the issue to ensure a convenient experience for all our guests. Thank you for the useful tip about the Huntington Metro Station. It's indeed a practical solution for those planning to explore DC.We sincerely appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excelente

Sandra

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I went down to Alexandria for a class and this hotel was extremely convenient to that. there were plenty of restaurants and it was close enough to Washington DC to go see the cherry blossoms in bloom. The hotel itself was quiet and extremely clean and comfortable.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 3 abr. 2024
Sandra, we appreciate your positive remarks about your stay at Fairfield Inn & Suites by Marriott Alexandria. We're pleased to hear that our location was convenient for you and facilitated your visits to various eateries and attractions in Washington DC. It's also rewarding to know that you appreciated the tranquility, cleanliness, and comfort of our hotel. We hope for the opportunity to accommodate you again on your future trips to Alexandria.

10/10 Excelente

Krystal D

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the convenience to the museums in DC, closeness to National Habor/MGM, and the near by well known stores and restaurants. I will be sure to save this location in my favorites! A huge plus for the pool only being 4 feet at its deepest with the ability to relax in the jacuzzi
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service el 2 abr. 2024
Krystal, it's fantastic to hear that you found the location of Fairfield Inn & Suites by Marriott Alexandria so advantageous, offering easy access to a variety of attractions and local amenities. We're delightful to know that our pool and jacuzzi added to your overall enjoyment. We eagerly look forward to ensuring your future stays are just as enjoyable! Thank you for choosing our hotel, we appreciate your positive feedback.

8/10 Bueno

Betsy

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed overnight passing through. The tag was wonderful and the hotel and rooms were clean. The beds were noisy, wallpaper was peeling from the walls. The hotel currently has some updates happening as the common area is closed, so breakfast options are limited, and we saw new sconces set on the floor down the hallways in the morning. Overall, it served its purpose and there are paid breakfast options not far away.
Respuesta de Customer Service el 28 mar. 2024
Betsy, it's wonderful to hear that the team at Fairfield Inn & Suites by Marriott Alexandria provided great service and you found the hotel, including its rooms, to be clean. We regret any inconvenience caused due to the minor disruptions. Please know, any ongoing refurbishments are intended to enhance our guests' experience. We appreciate your understanding and patience, and are happy to hear the hotel served its purpose for your stay. Thank you for taking the time to share your insights and we hope to see you again when renovations are complete for an even more comfortable stay.

10/10 Excelente

Bekie

Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 16 abr. 2024
Bekie, it's wonderful to hear that you had an exceptional stay at the Fairfield Inn & Suites by Marriott Alexandria. We're delighted you valued your time with us and we hope to have the pleasure of serving you again.

10/10 Excelente

Donald

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was very clean and the hotel was very quiet and peaceful.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 27 mar. 2024
Donald, it's fantastic to hear that you appreciated the serene atmosphere and meticulous cleanliness of Fairfield Inn & Suites by Marriott Alexandria. We anticipate welcoming you back for a similarly tranquil and spotless experience on your next visit.

10/10 Excelente

Kaushik, Old Bridge

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a wonderful time staying here. Room was very clean. Staff were very nice too.
Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Kaushik, it's uplifting to hear you enjoyed your stay at Fairfield Inn & Suites by Marriott Alexandria. We're delighted that our clean rooms and friendly team members enhanced your experience. We hope to welcome you back in the future for more memorable visits.

6/10 Aceptable

Jose Juan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a clean room and a super clean bathroom. The only thing is that the toilet was clogged:( Admin send a worker right away and he solved the problem.We did not get any apology for the inconvenience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Jose, we appreciate your feedback about the cleanliness of our rooms at Fairfield Inn & Suites by Marriott Alexandria. It's unfortunate to hear about the bathroom trouble that occurred during your stay. We typically strive to resolve these issues promptly while also acknowledging any inconvenience caused. We'll note your comments as we continuously aim to improve our guest experience. We hope to be able to serve you better in the future.

10/10 Excelente

John

Viajó con su familia
The maintenance man working in afternoon/early evening was very friendly and a pleasure to speak when we were in the pool area.
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service el 23 mar. 2024
John, it warms our heart to know your interactions with our team member in the afternoon enhanced your visit to Fairfield Inn & Suites by Marriott Alexandria. This shows exactly what we aim for - a warm, comfortable experience for our guests. We will definitely pass your kind words to our team. Looking forward to hosting you again.

8/10 Bueno

chanda

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was nice
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service el 18 mar. 2024
Chanda, it's great to know that your stay at the Fairfield Inn & Suites by Marriott Alexandria was enjoyable. We appreciate your Expedia review and look forward to inviting you back in the future.

10/10 Excelente

Sonya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The staff was friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de ~CA el 11 mar. 2024
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope to welcome you again, soon.

10/10 Excelente

Nichole

Se hospedó 2 noches en marzo de 2024
Respuesta de Customer Service el 25 mar. 2024
Nichole, looks like your stay at Fairfield Inn & Suites by Marriott Alexandria met your expectations, and we're thrilled to know that! We appreciate your rating and hope to welcome you back again soon for another delightful experience.

8/10 Bueno

Ratricia

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice customer service and room service. The pool could be cleaner.
Se hospedó 2 noches en marzo de 2024
Respuesta de ~CA el 4 mar. 2024
We appreciate you taking the time to let us know how we are doing. Your feedback will be shared with the maintenance team. We are pleased to hear that you enjoyed nice customer service and room service. We strive for that great guest experience.

10/10 Excelente

Denae

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel and close to where we were going. I took away 1 star because one of the elevators were out and it took a while to get down from our room.
Se hospedó 2 noches en marzo de 2024
Respuesta de ~CA el 4 mar. 2024
We appreciate you taking the time to provide us with your feedback, allowing us to make improvements to create a better experience for our guests. We are pleased to hear that you enjoyed your stay, and the location met your needs. We hope to welcome you again, soon.

4/10 Mediocre

Elisha, Gallipolis

Viajó por negocios, Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Housekeeping walked directly into the room and i was half naked. Mind you, housekeeping had already knocked and woke us up twice this morning. They were by terribly rude and walking into a customer's room is beyond unacceptable.
Se hospedó 2 noches en marzo de 2024
Respuesta de ~CA el 4 mar. 2024
Thank you for taking the time to let us know how we are doing. We apologize for the inconvenience, and wanted to let you know that this is below our standards. Your feedback will be shared with the housekeeping leadership team and staff to ensure that this is an isolated occurrence. Again, thank you for your feedback giving us an opportunity for improvement. We hope that you will give us another try, and to welcome you again, soon.

10/10 Excelente

Earl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location, nice breakfast, great staff.
Se hospedó 3 noches en febrero de 2024
Respuesta de ~CA el 28 feb. 2024
We are pleased to hear that you enjoyed a nice breakfast and great staff, and that the location met your needs. Thank you for taking the time to share your experience and rating us a 5/5! We hope to welcome you again, soon.

10/10 Excelente

KAREN

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice stay. Location is great. Plenty of dining choices. Personnel all very friendly and polite. Very clean hotel. Breakfast was good.
Se hospedó 1 noche en febrero de 2024
Respuesta de ~CA el 28 feb. 2024
We appreciate you taking the time to share your experience during a recent stay with us. We value your feedback, and it will be shared with our team! We look forward to seeing you on your next visit to the area.

10/10 Excelente

Shampa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de ~CA el 28 feb. 2024
Thank you for taking the time to let us know how we are doing and rating us a 5/5! We hope that we met or even exceeded your expectations and hope to welcome you again, soon.

10/10 Excelente

patrick

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super bien et rapport qualité/prix excellent
Se hospedó 1 noche en febrero de 2024
Respuesta de ~CA el 26 feb. 2024
Thank you so much for taking the time to share your feedback in regard to your stay with us and rating us a 5/5! We strive to provide that great guest experience and appreciate you! We look forward to seeing you again.

6/10 Aceptable

Karolay

Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Customer service horrible!!! I being on many marriotts and never had to deal with customer service like this!!! Felt I was kn those cheap motels...
Se hospedó 1 noche en febrero de 2024
Respuesta de ~CA el 18 feb. 2024
Thank you for taking the time to let us know how we are doing. We apologize for not meeting your expectations and your feedback has been shared with our staff and managers to make sure we are delivering the best customer service that you deserve and expect. We hope to get another opportunity upon your next visit to the area. Again, Thank you for your time and feedback.

10/10 Excelente

Lorie

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Friendly staff, clean
Se hospedó 1 noche en febrero de 2024
Respuesta de ~CA el 18 feb. 2024
Thank you for your time in letting us know how we are doing and rating us a 5/5! We value your feedback and are pleased to have met your expectations.

10/10 Excelente

Marsha

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones
The staff were very nice. Had a hard time finding hotel at first- didn’t realize there were 2 of these in Alexandria. The breakfast was fantastic, beds good and the pool was great too.
Se hospedó 2 noches en febrero de 2024
Respuesta de ~CA el 12 feb. 2024
Thank you for taking the time to let us know how we are doing and for that great rating of 5/5! We are pleased to hear that you enjoyed your breakfast, and the pool! We look forward to you staying with us again upon your next visit to the area.

10/10 Excelente

LEANNE

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de ~CA el 5 feb. 2024
Thank you for taking the time to leave a rating in regard to your stay with us. We're pleased to see you had a positive experience, and we always strive for that five out of five! We're looking forward to your next visit.

10/10 Excelente

Susan, Hopkinton

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Really liked this Fairfield Inn. Great value for the money. Check in in was smooth and we were able to get in before check in with an upgraded room. Staff was very attentive and pleasant. Whole place is clean and fresh. Very nice pool and hot tub area and small gym which we used both days. Breakfast was VERY good as these types of breakfasts go, and good coffee! Would stay here again in a heartbeat.
Se hospedó 1 noche en enero de 2024
Respuesta de ~CA el 28 ene. 2024
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your recent visit with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and mangers as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Vivienne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nothing at this time
Se hospedó 2 noches en enero de 2024
Respuesta de ~CA el 28 ene. 2024
Thank you for taking the time to let us know that you enjoyed your stay with us. We are always happy to hear about a great guest experience. We look forward to seeing you on your next visit.

10/10 Excelente

Bevon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de ~CA el 29 ene. 2024
Thank you for letting us know how we are doing. We strive for that perfect 10! Looking forward to you staying with us again.

6/10 Aceptable

Joan

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Pool closed the county did it not us.
Booked this instead of another due to it having an indoor pool. Upon arrival pool closed. Never opened in the 4 days I was there. Left room around noon on 2nd day and requested my sheets changed. Returned back at end of the day and no housekeeping had been in room even after requesting from front desk. If you didn’t ask you didn’t get even if you asked. Reply from general manager from hotel survey just blamed the pool on the county and never assumed responsibility. County doesn’t close pool unless it is a maintenance issue. It made matters worse to have shifted the blame by management. Will not return to this hotel location or family of hotels.
Se hospedó 4 noches en diciembre de 2023
Respuesta de ~CA el 29 ene. 2024
Joan, thank you for taking the time to let us know about your experience during your stay with us. Yes, the pool is a maintenance issue, and the part has been ordered. Your feedback has been shared with our staff, to prevent this issue in the future. Again, we appreciate your feedback, and hope to see you at a future visit.

8/10 Bueno

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de ~CA el 29 ene. 2024
Andrew Thank you for taking the time to let us know how we are doing. We hope you will stay with us again on your next visit to the area.

10/10 Excelente

Djuan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de ~CA el 29 ene. 2024
Djuan, Your feedback is appreciated, and we love to see that our efforts to make your experience a great one are paying off. Looking forward to seeing you on your next visit to the area.

4/10 Mediocre

M

Se hospedó 6 noches en diciembre de 2023
Respuesta de ~CA el 29 ene. 2024
Thank you for sharing your feedback with us. We appreciate your time, and we aim to make your stay a nice experience. Your response has been shared with the team.