6/10 Aceptable
Logan P.
27 jun. 2025
Le gustó: Limpieza
Property was great but management isn’t.
The Villa and location was excellent. Exactly as communicated and promoted and the area was perfect for what we were looking for with close proximity to supermarket, beach and restaurants. The issues came after we checked out and a significant amount of security deposit was withheld and never returned due to dirty bedding. Photos were shared of bedding where there was supposedly staining that was unable to be removed but with no time stamp and no clear definition of the staining. I was also completely surprised that I was charged for this - if aware of this level, I would have inspected the property upon check in including the bedding and towels. This way of customer service and property management leads me to believe this is a common trait when handling the return of security deposit. Finding a reason to take additional money for the property. A real shame given how much we enjoyed the property.
Logan P.
Se hospedó 7 noches en mayo de 2025