Hello, We are sorry you had a poor experience and we'd like to know more. Please consider reaching out to management via phone to discuss the details of your stay. Thank you

Thank you for taking the time to review your stay. I am pleased to see that your experience was enjoyable. We hope to see you again soon.

Thank you for the feedback. It seem that you enjoyed your stay and we are pleased to hear that. We hope to see you again.

Thank you for your feedback. We would have loved to have addressed any issues you encountered during your stay, if we'd been made aware. However, we thank you for your honesty.

Hello,Thank you for your feedback. We would have loved to address your concerns while you were here. We didn't receive any complaints after you checked in. Wish we had the chance to fix any issues but sadly we weren't given the opportunity.Thank you for your feedback nevertheless.

Hello,Thank you for your feedback. We are sorry you had a poor experience. The staff interacted with you many times over the course of your stay and you never once mentioned these complaints. You called the desk to ask about various things but again, never any issues with the room. You stayed for multiple days. We would have been happy to assist you and either fix the issues or give you a new room but were never given an opportunity to do so. Thank you for your feed back.

Thank you for your feedback. We aren't sure what issues you may have encountered during your stay because no concerns were voiced to the front desk. You called multiple times to get things like extra pillows, tv assistance, etc. But never told us anything we wrong. We allowed you to check in early with no additional fee. Again, sorry if you had a poor experience but we would have loved to address those issues in person.Thank you

Dear David,Thank you so much for all your comments. We're sorry to hear that you encountered issues with our Wi-Fi during your visit. Our team members will be sure to look into your comments further and we hope you'll join us again soon.

Greetings,We are sorry you were unhappy with your stay. We would have loved to hear about your issues while you were present and on the property. Upon review of camera footage of the night of your stay, it is determined that you even came to the desk many hours after checking in for extra towels and no comment regarding the room conditions were made. In fact, the gentleman who commented "you guys are great" when handed the supplies. You were also given 2 downstairs rooms right next to the lobby. No unusual activity can be seen occurring anywhere in the vicinity of your rooms or else where on the night you were here. Unfortunately it doesn't allow us to help you in the moment when we receive complaints post stay but we will be sure to make all staff aware.Thank you

Hello,Thank you for your feedback. We are sorry for any issues you may have faced during your stay. We will pass your comments on to all relevant parties.Happy New Year

Greetings,Thank you for your feedback. It looks like you had issues with your stay. We would love to learn more. Please give us a call to further discuss your experience. We value your insight and look forward to hearing from you.

Thank you for your honest feedback. We would have loved to have addressed these issues while you were on the property, but no complaint was issued to the staff at that time. We will Your comments will be forwarded to the housekeeping manager for review.

Thank you for your feedback. We'd love to know more. Please feel free to reach out to us to discuss the issues surrounding your stay. Thank you

Hello, We are sorry to see that you were unhappy with your stay. We would have loved to address these issues during your stay. However, we will let our housekeeping staff know of your complaints. Thank you

Hello, We are sorry you had an issue with your stay. At the start of the pandemic we had adjusted the listing to reflect that there was no breakfast and are we unsure as to why that is showing on various websites. But we will look into it. Like many hotels that is a service we have eliminated to help keep guests and staff safe and healthy. Additionally, it normally takes roughly 3 minutes to check in at our window, we closed the lobby to minimize disinfecting/sanitizing that would need to be done should we have people filtering in and out all day. Thus far, we have received no complaints about the swift check in at out window as the end result is the same as if you came inside. Lastly, you mentioned your room not being smoke-free. Unfortunately, we do have people that violate our non-smoking policy. Upon check in you were given a key to 2 different rooms. One with a King bed but had recently had a guest who decided to smoke and one with 2 beds but we smoke free. You chose the smoke-free room. If at any time during check in you were unhappy with no breakfast or a closed lobby we would have been happy to refund you had you mentioned this. If you have any further questions or concerns, please let us know. Thank you

Hello, thank you for your feedback. We would have loved to address your complaints while you were staying with us. We could have changed your room or offered you a refund if you had legitimate complaint. However, we will look into these issue as they are concerning. Thank you