Dear Bob, Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest on Franklin

Dear Richard, Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest on Franklin

Dear Robert, Thank you for providing feedback about your stay at Quest on Franklin. I am sorry to hear that you only have a view of road from your room. I have added a note on your booking to get you a higher floor and a balcony with view. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Quest on Franklin

Dear Pit Sen,Thank you for providing feedback about your stay at Quest on Franklin. Your comment regarding our friendly team is super appreciated, I will be sure to share your comments with our team! We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear LihNan, Thank you for providing feedback about your stay at Quest on Franklin. I apologise for the lack of communication regarding to the housekeeping service. Typically Sunday's, there is limited housekeeping staff. They are available to service only new arriving rooms for the day. We are more than happy to provide any additional items should you need them daily, reception is also stocked with housekeeping amenities and can provide these such as fresh towels and other items and deliver them to the apartment where requested.We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear Alison, Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear David, Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear Razzak, Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear Andre, Thank you for your feedback! We hope to see you again soon. Kind regards, Quest on Franklin

Dear JingMee,Thank you for your feedback! We hope to see you again soon.Kind regards,Coral HuiFront Office Supervisor

Dear Elise,Thank you for your feedback! We hope to see you again soon.Kind regards,Coral HuiFront Office Supervisor

Dear Donald,Thank you for your feedback! We hope to see you again soon.Kind regards,Quest on Franklin

Dear Brenton,Thank you for your feedback! We hope to see you again soon.Kind regards,Coral HuiFront Office Supervisor

Dear Natalie, thank you so much for taking the time to leave your review! We appreciate the great feedback and are thrilled to hear you enjoyed your stay. We hope to see you again soon, thank you!

Dear Tsz Kit, Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear Demitrios, Thank you for providing feedback about your stay at Quest on Franklin. I am glad that you loved the location and the room. Your comment regarding our friendly team is super appreciated, I will be sure to share your comments with our team! We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear Anne, Thank you so much for taking the time to share your review following your recent stay with us. It's wonderful to hear you loved our location and found that our apartments is clean and had laundry facilities. Our housekeeping team have a few mattress toppers spare to assist with softening the beds for more comfort for those who prefer a softer bed. These are available upon request 24 hours prior arrival. We want to ensure our guests are as comfortable as possible in our accommodations, both short and long term stays. Thank you again and hope to see you back at Quest on Franklin soon. Kind Regards, Coral Hui, Front Office Supervisor

Dear Suk Keun, thank you for your review! We look forward to seeing you next time. Thank you

Dear Kerrie,Thank you for providing feedback about your stay at Quest on Franklin. It's wonderful to hear you found our location is excellent as we located in the heart of Adelaide. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Coral Hui,Front Office Supervisor

Dear Neil, thank you for your feedback! We hope to see you again soon.Kind regards,Coral Hui,Front Office Supervisor

Hi Emily, thank you so much for your feedback! We are happy to hear you enjoyed our handy location to the markets and offsite parking, we hope to welcome you back soon!

Dear Kim, thank you so very much for your lovely feedback. We are lucky to be so close to some amazing venues and the iconic Adelaide Central Markets - it sounds like you made the best of your time with us! We hope to welcome you back again in the future, thank you.

Dear Denis, thank you for your feedback! We are sorry to hear you found the king bed uncomfortable, please don't hesitate to request a mattress topper on your next visit and we would be more than happy to provide this for you. Thank you again, we hope to see you back next time.

Dear Donna, thank you for your feedback! We hope to see you again soon

Thank you for your feedback, Anthony! We look forward to seeing you again soon.

Dear Kylie, thank you for taking the time to provide your feedback and we sincerely apologise for any issues incurred. The Adelaide City Council advised us of the road closures for the Annual Christmas Pageant just 2 days before the event, unfortunately we did not know prior that it would affect us. We chose to write a letter and create a detailed map with where road closures would be, and hand delivered this to every apartment with parking. In addition we called all guests who would be departing the morning of the event to discuss the road closures and provided alternate parking on side streets, we also displayed signage in our elevators with the above information. We are very sorry if the road closures on the day were different to our maps - we hope you understand we did our very best to communicate everything we had received from the council to our guests to try and avoid any issues on the day. We do appreciate your feedback so we can discuss with our team what we could do differently in the event this happens again. We are sorry that the parking left a negative impact on what was a nice stay, we have refunded your parking today and hope you will accept this as an apology on our behalf. We hope to welcome you back in the future and show you a positive experience at Quest on Franklin. Thank you Kylie.

Dear Trish,Thank you for providing feedback about your stay at Quest on Franklin. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards,Coral HuiFront Office Supervisor

Dear Michael,Thank you for taking the time to share your feedback following you recent stay with us. I apologise for any inconvenience caused by the credit card surcharge taken on your card. Unfortunately, any credit card payment required surcharge fee by bank. Paying with a saving account will not occur an surcharge.My apologies again for any inconveniences caused during your stay and we hope to see you again in the near future.Kind Regards,Coral HuiFront Office Supervisor

Thank you for your feedback, Amanda! We look forward to seeing you again soon.

Dear Sheng-Wan,Thank you so much for taking the time to share your review following your recent stay with us. It's wonderful to hear you found our apartments so clean and our wonderful staff so welcoming. Your feedback is much appreciated, and we will be sure to share this with our team. Thank you again and we hope to see you back at Quest on Franklin in the near future. Kind Regards,Coral HuiFront Office Supervisor

Dear Karen,Thank you so much for sharing your review following your recent stay with us. We hope to see you back at Quest on Franklin in the near future. Kind regards, Coral Hui, Quest on Franklin

Dear Vanessa,Thank you so much for sharing your review following your recent stay with us. We hope to see you back at Quest on Franklin in the near future. Kind regards, Coral Hui, Quest on Franklin

Dear Alison,Thank you so much for taking the time to share your review, it's great to hear you found our location is very convenient. We really appreciate your feedback and hope to see you again soon at Quest on Franklin.Kind Regards,Coral HuiFront Office Supervisor

Dear Geoffrey,Thank you so much for taking the time to share your review, it's great to hear you found our apartment facilities so useful and our staff so helpful. We really appreciate your feedback and hope to see you again soon at Quest on Franklin.Kind Regards,Coral Hui Front Office Supervisor

Dear Ann,Thank you for taking the time to leave your review and share your feedback. We are happy to hear you found our apartment comfortable, and apologise if you were inconvenienced with our parking arrangements adjacent the hotel. Unfortunately we don't have our own car park at the property, however are very lucky to have so many parking options surrounding us. We thank you again for your feedback and hope to see you back soon at Quest on Franklin. Kind Regards, Coral Hui,Front Office Supervisor

Dear William,Thank you so much for taking the time to share your review, it's great to hear you found our apartment facilities so useful and our staff so helpful. We really appreciate your feedback and hope to see you again soon at Quest on Franklin.Kind Regards,Coral Hui Front Office Supervisor

Dear Jason,Thank you so much for taking the time to share your review following your recent stay with us. It's wonderful to hear you found our apartments clean and our staff are friendly. Your feedback is much appreciated and we will be sure to share this with our team. Thank you again and we hope to see you back at Quest on Franklin in the near future. Kind Regards, Coral HuiFront Office Supervisor

Dear Bailey,Thank you so much for taking the time to share your review, it's great to hear you found our apartment facilities so useful and our staff so helpful. We really appreciate your feedback and hope to see you again soon at Quest on Franklin.Kind Regards,Coral Hui Front Office Supervisor

Dear Naomi,Thank you so much for taking the time to share your review, it's great to hear you found our location is very convenient.We really appreciate your feedback and hope to see you again soon at Quest on Franklin.Kind Regards,Coral HuiFront Office Supervisor

Dear Helen,Thank you for taking the time to leave your review and share your feedback, we are so happy to hear you enjoyed your stay with us.We are very lucky to be situated in an area so quiet yet so handy to access Adelaide's best cafes and attractions. It's great to hear you found our location so helpful during your time in Adelaide.Your feedback has been shared with the team, and you will be pleased to know we have new TV's coming in the next few months along with a brand new Grab & Go Pantry being installed in our Lobby for our guests. Thank you again for your feedback and we hope to see you again soon at Quest on Franklin.Kind Regards,Alana WelchmanAsst. Property Manager

Dear Susan,Thank you for taking the time to leave your review, we have taken your feedback onboard and will share this with our management team for consideration.Thank you again for your feedback and we hope to see you back soon at Quest on Franklin.Kind Regards,Alana WelchmanAsst. Property Manager

Dear Cynthia,Thank you for taking the time to leave your review, we are thrilled to hear you enjoyed your stay with us. We pride ourselves on our lovely big apartments which are fully self-contained so it's great to hear your feedback.Thank you again and we hope to see you back soon at Quest on Franklin.Kind Regards,Alana WelchmanAsst. Property Manager

Dear Thomas,Thank you for taking the time to leave your review, I apologise for the odd odour you experienced and have shared this with our team to further investigate. It is important that our property always smells clean and fresh so we will ensure to do everything possible to avoid this happening again.Thank you again for your feedback and we hope to see you back soon at Quest on Franklin.Kind Regards,Alana WelchmanAsst. Property Manager

Dear Cynthia,Thank you for your review, we hope you enjoyed your stay at Quest on Franklin.Kind Regards,Alana WelchmanAsst. Property Manager

Dear Tahlia,Thank you for your review, we hope you enjoyed your stay at Quest on Franklin.Kind Regards,Alana WelchmanAsst. Property Manager