Dear Beth,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our accommodation to be clean, comfortable, and well-equipped for long-term stays.It's wonderful to know that our staff's communication was appreciated and that you felt welcomed upon entry with the air conditioning on and music playing—a gesture we aim to provide to all our guests.We're glad to hear that the location suited your needs and that everything in the room worked well for you. Your satisfaction is our priority, and we're grateful for your kind words and positive feedback.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back for another comfortable stay.Best regards,Swayne RodriguesRooms Division Manager

Dear Claire,Thank you for taking the time to share your experience with us. We appreciate your candid feedback and are glad to hear that our staff's prompt response addressed the issue with the air conditioning. Your acknowledgment of their friendliness and helpfulness is truly appreciated.We also take note of your comments regarding the condition of the building and rooms. Rest assured, your feedback is crucial to us, and we will use it to assess and plan for necessary renovations and improvements. Our aim is to provide a comfortable and enjoyable stay for all our guests.We value your input and hope to have the opportunity to welcome you back for an improved experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Geoffrey,Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you experienced during your stay. Your comments are valuable to us, and we take them seriously as we continuously strive to improve our offerings.We regret any inconvenience caused by the aging aspects of our property and the reported issues with items such as the dishwasher. Please know that we are actively addressing these concerns to ensure a more comfortable experience for our guests. Additionally, your comments regarding cleanliness will be thoroughly investigated, and necessary measures will be taken to enhance our housekeeping services.We appreciate your candid feedback, and it will serve as a constructive guide as we plan for refurbishments and improvements. If there's anything specific you would like to discuss or if you have further details to share, please don't hesitate to reach out directly.We understand the importance of your satisfaction, and we hope to have the opportunity to welcome you back for a significantly improved experience.Best regards,Swayne RodriguesRooms Division Manager

Dear Mark,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoy staying with us regularly and appreciate our central location, parking, and kitchen facilities. We apologize for the inconvenience caused by the open window and the difficulty in reaching someone from reception. Your comments are valuable to us, and we'll work to address these issues. We look forward to welcoming you back and ensuring your next stay is even more enjoyable.Best regards,Swayne RodriguesRooms Division Manager

Dear Joseph,Thank you for sharing your experience, and we apologize for the disappointment you faced during your stay. We're sorry to hear about your encounter with our reception staff, and we take your feedback seriously. Providing a warm and friendly atmosphere is important to us, and we regret if we fell short of your expectations. Your comments will be addressed with our team to ensure better service in the future. If you decide to give us another chance, we'd be grateful for the opportunity to make amends.Best regards,Swayne RodriguesRooms Division Manager

Dear Yansounou,Thank you for taking the time to provide us with your rating. We appreciate your feedback and would love to hear more about your experience to better understand the aspects that contributed to your rating of 3 out of 5.If there are specific areas where we fell short or if there are any suggestions you would like to share, it would be immensely helpful for us to address and improve upon those aspects. Our goal is to ensure the satisfaction of our guests, and your insights play a crucial role in achieving that.Please feel free to reach out with any additional comments or details you would like to share. We value your input and look forward to the opportunity to enhance your experience on future visits.Best regards,Swayne RodriguesRooms Division Manager

Dear Elizabeth,Thank you for sharing your feedback about your recent stay at Franklin Apartments. We sincerely apologize for the inconveniences you encountered, and we appreciate your honest review.I'm genuinely sorry to hear about the cleanliness issues in the bathroom and the noise disruptions near the lifts. This is certainly not the experience we aim to provide our guests. I've shared your comments with our housekeeping and maintenance teams to ensure these issues are addressed promptly.Additionally, I understand the frustration with the parking charge, and I want to assure you that we'll review our processes to prevent such discrepancies in the future. We sincerely value your feedback, as it helps us make improvements and deliver a better experience for our guests. If your travels bring you back to Adelaide, we would welcome the opportunity to host you again and provide the high standard of service you deserve.Warm regards,Swayne RodriguesRooms Division Manager

Dear Guest,Thank you for taking the time to share your feedback following your stay at Franklin apartments. We appreciate your positive comments about the size of our two-bedroom apartment and the customer service you received.I'm sorry to hear that you found the kitchen utensils to be limited and the equipment, particularly the microwave, to be dated. Your input is valuable, and we will certainly look into improving the kitchen supplies and consider upgrading outdated appliances to enhance our guests' experience.We truly value your feedback as it helps us identify areas for improvement. If your future plans bring you back to Adelaide, we would love the opportunity to host you again and ensure you have a more comfortable and enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Phil,Thank you for your kind rating.We look forward to welcoming you back in the near future. Warm regards,Swayne RodriguesRooms Division Manager

Dear Mark,Thank you for sharing your thoughts on your recent stay. We're delighted to know that you've found our location convenient and the overall accommodation comfortable.Your feedback regarding the bed has been noted, and we appreciate your input. We're committed to continuous improvement, and guest insights like yours help us enhance our offerings.If there are specific suggestions you'd like to provide or if there's anything else we can do to make your future stays even better, please feel free to share. We value your feedback and look forward to welcoming you on your next visit.Warm regards,Swayne RodriguesRooms Division Manager

Dear Jeanette,Thank you for taking the time to leave a 5-star rating for your recent stay at Franklin Apartments. We truly appreciate your positive feedback and are delighted to hear that you had a satisfactory experience with us.If you have any specific comments or suggestions you'd like to share to help us enhance our services, please feel free to reach out. We value your input and strive to continually improve our offerings.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Dale,Thank you for taking the time to rate your experience with us. We appreciate your feedback and hope to have the opportunity to provide you with an even more satisfying stay in the future. If you have any specific comments or suggestions, please feel free to share.Warm regards,Swayne RodriguesRooms Division Manager

Dear Guest,Thank you for your feedback. We're pleased to hear that everything was good during your stay. If you have any specific comments or suggestions to enhance your experience further, feel free to share. We appreciate your input and look forward to welcoming you back for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Peter,Thank you for your feedback. We're pleased to hear that you found our location great. If you have any specific comments or suggestions to enhance your experience further, feel free to share. We appreciate your input and look forward to welcoming you back for another great stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Sergey,Thank you for your feedback. We're delighted to hear that you found our apartments nice and our staff very friendly. Your positive comments are greatly appreciated, and we look forward to the pleasure of hosting you again for another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Terrie and David,Thank you for your feedback. We're delighted to hear that you were pleased with the service and the room during your early check-in. Your positive comments are greatly appreciated, and we look forward to hosting you again for another pleasant stay in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Karen,Thank you for your feedback. We're delighted to hear that you found our location and accommodation great. Your positive comments are greatly appreciated. If you have any additional feedback or suggestions for us, please feel free to share. We look forward to welcoming you back for another great experience.Warm regards,Swayne RodriguesRooms Division Manager

Dear Garry,Thank you for your feedback. We're pleased to hear that you found our location amazing, with easy access to the Adelaide Central Markets and many great restaurants. We appreciate your comment about the apartment's size and cleanliness. However, we also acknowledge your suggestion that the apartments could benefit from an update. We apologize for any inconvenience you experienced with the car park and the slow elevator response. Your feedback is valuable, and we will work on addressing these areas for improvement. We hope to have the opportunity to host you again and provide you with an even more satisfying stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Roger,Thank you for taking the time to provide a rating for your recent stay. We appreciate your feedback, although we would love to hear more about your experience to understand how we can improve. If you have any specific comments or suggestions you'd like to share, please don't hesitate to reach out. We're committed to making your future stays even better.Warm regards,Swayne RodriguesRooms Division Manager

Dear Michael,Thank you for your feedback. We're pleased to hear that you found our location between Adelaide markets and North Terrace favorable. It's great that you appreciated the good size and high ceilings of the apartment. If you have any additional comments or suggestions to share, please feel free to do so. We look forward to welcoming you back in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Julie,Thank you for sharing your experience at Franklin Apartments. We're delighted to hear that you and your husband had a pleasant stay with us. It's wonderful that you found our reception staff to be respectful, polite, and helpful. We're also glad to know that the apartment was comfortable and met your desire for a quiet environment. Your kind words about our convenient location near Rundle Mall, dining areas, cafes, and public transport are greatly appreciated. We look forward to hosting you on your next visit to Adelaide, and we'll strive to make it another enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Dominique,Thank you for your fantastic 10/10 rating for your recent experience with us. We greatly appreciate your positive feedback. If you ever have any specific comments or suggestions you'd like to share in the future, please feel free to do so. We look forward to hosting you again and ensuring your stay remains exceptional.Warm regards,Swayne RodriguesRooms Division Manager

Dear Kim,Thank you for taking the time to rate your experience with us. We value your feedback and hope to have the opportunity to provide you with an even more satisfying stay in the future. If you ever wish to share your thoughts or specific comments, we're here to listen.Warm regards,Swayne RodriguesRooms Division Manager

Dear Daphne,Thank you for your feedback. We appreciate your comments about our apartment style, maintenance issues, and housekeeping. We sincerely apologize for any inconvenience you experienced during your stay. Your input is valuable, and we will use it to make necessary improvements. We're pleased to know that you found our location convenient. We hope to have the opportunity to provide you with an improved experience during your next visit.Warm regards,Swayne RodriguesRooms Division Manager

Dear Terry,Thank you for your brief but positive feedback! We're pleased to hear that you had no issues with our service during your stay. Your satisfaction is important to us, and we hope to continue providing you with excellent service in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Jaemook,Thank you for taking the time to share your thoughts. We're delighted to hear that you found our rooms clean and our facilities exceeded your expectations. Our team takes pride in providing a comfortable and pleasant experience. We hope to have the pleasure of hosting you again in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear H,Thank you for sharing your feedback. We appreciate your comments about our central location and spacious apartments. Your input about the dated aspect is duly noted, and we are constantly working on improvements to enhance our guests' experience. We hope to have the opportunity to welcome you again with a more updated and enjoyable stay.Warm regards,Swayne RodriguesRooms Division Manager

Dear Jeanette,Thank you so much for your perfect score! We are absolutely thrilled to hear about your fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional stay in the future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Isabel,Thank you for your valuable feedback. We're pleased to hear you enjoyed our great location. Your suggestions regarding providing maps and information on nearby conveniences are duly noted and will be considered for improvement. We apologize for any inconvenience caused by the elevator and will explore ways to enhance efficiency. We hope to welcome you back soon for an even better experience.Warm regards,Swayne RodriguesRooms Division Manager

Dear Sang Cheol,Thank you for your review and the 8 out of 10 rating. We appreciate your feedback, and we're glad to know you had a positive experience. If there's anything specific you feel we could do better, please don't hesitate to share your thoughts. We look forward to welcoming you again soon.Warm regards,Swayne RodriguesRooms Division Manager

Dear Denis,We appreciate your feedback and the 8 out of 10 rating. Your kind words about our service, clean rooms, and great location are encouraging. We are committed to continuously improving and hope to make your next stay even better. Thank you, and we look forward to hosting you again.Warm regards,Swayne RodriguesRooms Division Manager

Dear Heinrich,Thank you for your kind feedback.The staff at the desk were ecstatic to see your review. We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Denis,Thank you for your kind rating. We are glad to understand that you have enjoyed your stay.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Karyn,Thank you for your kind feedback.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Callum,Thank you for your feedback. We are truly lucky to be located so centrally. Our rates are dynamic in nature and change subject to market conditions. Do let us know if we can help in the future.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Cassandra,Thank you for your kind feedback. Your review has been shared with the housekeepers and they were very happy to see your review.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Meredith,Thank you for your kind feedback.We are truly lucky to be located so centrally offering our guests the option to explore more when in the city.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Hello Mr. Kumar,Thank you for your kind feedback.We are glad to hear that you have enjoyed your stay at the hotel. We hope you can recommend us to friends and family for future stays. We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Shayne,Thank you for your feedback.Please do accept our apologies if we did not manage to keep up to your expectations.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager

Dear Joanna,Thank you for your feedback.I would like to humbly apologise on behalf of the team. The condition of your apartment was not at par with our standard and your feedback has been shared with the team to clearly let them know that we have failed in this instance as an organisation.Rest assured that this is not the service or experience we wish for any of our guests to have at the property. We hope this occurrence has not marred your impression of the hotel.We look forward to welcoming you back in the near future. Please keep in touch with us so we can organise an upgrade or some add-ons.Warm regards,Swayne RodriguesRooms Division Manager

Dear Elmer,Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and the location of the hotel.Making a guest feel like they are in a space that makes them feel warm and welcomed is what we strive for. Knowing that you felt at home makes us all feel like we have achieved what we strive towards.We look forward to welcoming you back in the near future.Warm regards,Swayne RodriguesRooms Division Manager